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Choctawhatchee Electric Cooperative

Choctawhatchee Electric Cooperative

www.chelco.com
What is your customer experience with Choctawhatchee Electric Cooperative?

Choctawhatchee Electric Cooperative Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Choctawhatchee Electric Cooperative has a 1.2 star rating from 1 review and overall consumer sentiment is negative, with customers mostly dissatisfied.

Positive Feedback

Reviewers value the company website as a resource and note the organization is a cooperative membership utility.

Negative Feedback / Risk Areas

  • Repeated Choctawhatchee Electric Cooperative customer complaints cite rude customer service and billing disputes.
  • Reports mention high price levels and aggressive collections, including a $3,475 demand and threatened service denial.

Key Takeaways for Future Customers

  • Check Choctawhatchee Electric Cooperative reviews before joining and monitor billing closely.
  • Prepare to escalate customer service issues and review co-op policies on meter infractions and refunds.
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Richard C Ege

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Unfair treatment

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Updated by user Feb 26, 2024

I want to know if this is legal to deny service to an address that was not involved in meter infraction of another address on same tract of land own by same person?? Can anyone please answer this question ty Richard cardwell sr

Updated by user Feb 12, 2024

My experience with them was met with changing policy decisions and no people skills what so ever a one sided conversation with no policy standards at all

Original review Feb 07, 2024

I've been a chelco customer for 22yrs my home and 2 rentals.a meter infraction occurred at one of them.chelcos rude customer service employee's are demanding 3475$ and denying service to the other rental. Not knowing this infraction occurred or who it was this seem very unfair to a 74 year old senior citizen who needs this income to have a modest quality of life is this fair treatment of established coop pertisapents please ck policy on this unfair situation

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User's recommendation: Be prepared for unprofessional & unknowable treatment form customer service

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