Choctaw Casinos and Resorts

Accessibility
I have a reservation for my wife and me ZXWHY for 08/19/25 to 08/21/25. I am a 70-year-old senior.

I have to use a walker. I must have an accessible room. I need a bath or shower that has grab bar(s). I also need placement near the elevator if possible.

I just called your reservations as I was under the impression that accessibility needs would be handled promptly. Instead, I was told that nothing is guaranteed until check-in. I told the reservations agent that I need assurance that I can get an accessible room or I cannot stay there. I don't want to drive/ride 4 hours to get there and then not have a proper room.

And I cannot stand in line (I cannot stand still in one place without assistance or my walker) to request an accessible room at checkin. (I plan to use valet parking that they say is included with the room price, and hopefully get help getting to my ACCESSIBLE ROOM ON A LOWER FLOOR NEAR THE ELEVATOR.) Tonight the Choctaw reservations agent told me that no special requests (even for a handicapped 70-year-old senior) are allowed. It is first come first serve at 3 PM checkin. That is really poor handling unless you don't want seniors to come there -- maybe I should have gone to Winstar instead, and Winstar is a closer drive too...???

Courts have held that Title III of the ADA (regulating public accommodations) is generally intended to apply to tribal businesses, especially those like hotels and casinos that serve the general public and affect interstate commerce.

The leading federal case, Florida Paraplegic Association v. Miccosukee Tribe of Indians, held that Title III does apply to tribally owned facilities open to the public and not purely for intra-tribal matters.

I was playing a machine about 1.800.00 down and it started paying good and after sitting there about 8-9 hours it turned red for a bonus and in the middle of the red and during the red letters flashed across the screen and shut the machine down with the two 7s and the polar but no winnings I complained but it did no good however it was differently reported to the tenant but with no outcome I played it another 1-2 hours and it just got worse so I hung and played the machines next to and when it reset while I was playing it shut it from pop paying out anything so I was upset now 3000 down I went to another polar machine and while playing it I swear I was betting 5 dollars and I noticed it was paying me 1 dollar for my winnings and I had to go on that and thats why Im upset I have played there quite awhile and I never had anything happen like that I can show you the machines and you can watch the videos my world is my truth Thanks for listening Ronnie Welch card #DC000768028 and my card was in the machines