Chirp Books
Chirp Books Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Chirp Books has a 2.6 star rating from 5 reviews and 33% would likely recommend, with a 60% unfavorable vs 40% positive split; Chirp Books reviews show mostly neutral to negative experiences.
Positive Feedback
Users cite good quality and value the website as the most useful feature.
Negative Feedback / Risk Areas
- Repeated reports of poor phone support and unresponsive customer service.
- Multiple mentions of being charged for books not ordered and issues with refunds.
- App problems like white screen and account access difficulties; common Chirp Books customer complaints.
Key Takeaways for Future Customers
- Expect mixed ratings and check recent Chirp Books reviews before purchase.
- Monitor billing closely and be prepared to pursue refunds for erroneous charges.
- Consider how easy account changes are for subscriptions or membership needs.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Chirp Books has a 2.6 star rating from 5 reviews and 33% would likely recommend, with a 60% unfavorable vs 40% positive split; Chirp Books reviews show mostly neutral to negative experiences.
Positive Feedback
Users cite good quality and value the website as the most useful feature.
Negative Feedback / Risk Areas
- Repeated reports of poor phone support and unresponsive customer service.
- Multiple mentions of being charged for books not ordered and issues with refunds.
- App problems like white screen and account access difficulties; common Chirp Books customer complaints.
Key Takeaways for Future Customers
- Expect mixed ratings and check recent Chirp Books reviews before purchase.
- Monitor billing closely and be prepared to pursue refunds for erroneous charges.
- Consider how easy account changes are for subscriptions or membership needs.
Media from reviews
Chicago, Illinois
No return email bought 25 gc a month ago
I purchased a $25 gift certificate for my granddaughter whichj she had still
Not received. 4th notification to you
West Palm Beach, Florida
Activate
Good books, but very poor customer service.
Called the number, and it was total silence for over five minutes. I hung up with no response to my question and frustration with Chirp.
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t expect any help from the help phone line!
Brentwood, Tennessee
Bought a card and don’t need it
I bought this card for my brothers phone and its not the right one. I cannot use it.
I have Verizon wireless on a regular plan.
All I want is my money back. I bought it with my debit card so I want a refund it has not been used.
User's recommendation: Yes, if you have a prepaid account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem
Be accessible. I entered my email and received a message back stating that an account could not be found.
I called the customer service line and received a recording that instructed me to use the internet, which I had already done and it got me nowhere.
Please contact me so this issue can be resolved. 201824****.
Washington, District Of Columbia
White screen only
You could actually have a person to speak with me, since you caused me to spend 10-15 min of pure frustration just trying to find a connect with you Then just to be told I could not speak with you or leave a message...well...it's a good thing I love you so much!! HELP me please!!
Just a white screen. So I just took the app off and reinstalled it and I seem to be ok.
BUT Shangri-La, which was giving me lots of trouble, has disappeared.
Please resend it. thx, Kevin
User's recommendation: remove and reinstall app
Katy, Texas
Merge two accounts
I can not rate the call. It was not answered after 2 attempts
Phone wasnt answered. So I have nothing to review.
Good luck I called twice. Ended up texting Chirp directly
User's recommendation: Good luck
84yoa need help pls prob w order better on phone
let me speak to someone on the phone!at 84yoa it s harder for me to try to do this! 84 yoa is not your problem but may help to explain mine!
if you are kind enough to reply that would be wonderful!
i have already emailed. but have not received reply
User's recommendation: get a phone number!
Change payment method
Change payment method. Well, Ithink this is self-explanatory.
But, If you want me to ride 100 symbol I guess I will. So how was your day today? This is ridiculous. I could tell you in three words what I needed but no I have to write 100 Symbols.
This is enough to irritate your customer.
If I chose someone this they wouldnt even believe it. I hope this is 100 I have no idea Im just filling up the space isnt that ridiculous you truly Xan Broom.
User's recommendation: Nope
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChirp charge for books I did not order.
I ordered & wanted Animal, Vegetable, Miracle for $4.99. I was charged for 4 books at $20.99 each that I did not want and did not order, Please refund.
A copy of my payment receipt is below.
- Good quality
- I was charged for books i did not order
Preferred solution: Full refund
Payment
Having difficulty putting in new credit card info. Which pull down menu do I use? Is it the file menu?
- All pros as far as i know
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharged for books not ordered
Today I ordered 1 book and got charged for 4 I did not order!!
I ordered and do want Animal, Vegetable, Miracle mj_240899, $4.99
I did not order and do not want:
Cards on the table mj_243766 $20.99
Elephants can remember mj_215550 $20.99
The mystery of the blue train mj_228977
Towards Zero mj_342628 $20.99
Please delete from my account. I believe I have already been charged by Pubmark. Thank you.
User's recommendation: Check twice before submitting your order. The other 4 books were not even listed in my daily Chirp email. My refund from chirp came quickly. Thanks Chirp!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblems with Chirp audiobooks my email has changed
Again, i have written Chirp over and over without success. This is the issue MY EMAIL HAS CHANGED AND I DO NOT KNOW MY PASSWORD.
The email my account is under is sallygann5128@***.net.However it no longer works which means i cannot get any help on that email. I started a new account sallydianne1955@***.com.
Please transfer my audiobooks to the new account or just refund my money, YES MONEY NOT A GIFT CARD AS I AM THROUGH WITH CHIRP.I AM VERY FRUSTRATED. MY PHONE NUMBER IS 661.557.0745 my name is Sally Gann
Thank you if it might help
SallGann
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cancel order
Company fixed the issue and I have been provided with apology. They gave a refund
I accidentally ordered a whole list of books I would like to cancel. That was done today on Sunday, August 20.
It is Sunday, August 20. I need to cancel this order.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFor months I have tried to get help but all I get is your form letter
If you what a review I have saved a lot of e mails and messages which I will be happy to share with any media youd like me to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem with book I purchased
I purchased Fields of Fire By: James Webb. As I listening to it and want to play back, it will not allow me to to this.
In addition, if I want to shut it off, it will not allow me to do that. In order to shut it off, I have to turn off my iPhone. Im a loyal customer and have bought several books from Chirp and have been happy up to this point with no problems. I want to listen to Fields of Fire but can not continue to do so.
Please Help. Thank you.
User's recommendation: Have bought several books from Chirp. Been happy up to this point. This is my first problem. Let’s see how they respond.
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