Chip "repair" turned crack
I am very dissatisfied by the services on Chipio Windshield Repair. I was approached in a Sams Club Parking lot while pumping gas regarding a chip in my windshield which had previously been filled years ago. After "offering" to re-fill the previously filled chip, the technician, Mr. Dudley, conveniently noticed an additional chip on the other side of the window. Despite my skepticism, I agreed to allow him to contact my insurance company to have this additional chip filled. Have had chips filled before with no negative effects, I figured there was no harm. Boy was I wrong. As Mr. Dudley begin to drill and attempt to fill this additional chip with the risen and purple light, at some point, the chip turned into a crack on my windshield about 4-5inches long. Not only did Mr. Dudley attempt to conceal this new crack from me during the repair, but he continued with the process of attempting to fix the chip and did not inform me of the crack until he finished. Specifically stating "don't be mad at me but look what happened." That is totally unacceptable. A very small chip which could have possible been on my windshield for months, never causing any issues, is now a much larger crack on my windshield. I was better off allowing the chip to remain. After contacting the manager, Levon, to express my dissatisfaction, I was informed to return to Sams Club to allow Mr. Dudley to put additional risen in the newly formed crack as a crack less than 6 inches is repairable. There is no repairing a crack your technicians causes unless you replace my windshield. Filling it with risen is not a repair. It's a temporary fix which in this case is no fix at all because it was not done properly. After taking time from my busy law practice, Mr. Dudley informed me that he placed risen in the crack (although a fellow Chipio worker informed me there was no risen in specific areas of the crack) except at the very end, which is where if the crack were to spread, that's where it would begin. Mr. Dudley also informed me that the crack probably occurred due to the heat being on in my vehicle and the fact that the risen was so cold. I asked Mr. Dudley why he had instructed me to turn on my vehicle to use the purple light however DIDNT instruct me to confirm my heat was not operating while he completed my "repair." Mr. Dudley informed me that he didn't take the necessary precautions when completing my repair. He also informed me that if he went back in to fill the end of the newly formed crack which was not filled previously, it would likely cause an additional crack. End result: I had a very small chip which has now been turned into a crack due to the negligence of Mr. Dudley, which is not even completely sealed with risen. I am extremely upset as the cost of a windshield replacement through my insurance has a deductible of $1000 and I have a possibility of additional cracking. This is extremely unacceptable and I believe your technicians need additional training and should adhere to protocol when "repairing" a windshield. This so called repair has caused a grave inconvenience and wil eventually cost me additional money and time. I will definitely NOT recommend Chipio Windshield Repair, ever.
Reason of review:
Damaged or defective
Preferred solution: Let the company propose a solution
Mount Laurel, New Jersey
Chipio - Unfair Company Review from Mount Laurel, New Jersey
Worse company to work for. They are liars and if do work there stay away from Mike Roper, he is a snake and you shouldn't trust him
Hurlburt Field, Florida
Supposed to fix winshield cause structural damage instead
On ( 10-03-13) at Hurlburt Field AFB in Florida I had a sales rep come up to my car and tell me I had 3 chips in my windshield and I could have it repaired for free. The sales reps harass you the second you step out of the car every time you go there. They told me that the work is guaranteed. I was reluctant but they talked me into it. I drove over and after waiting for them to get ahold of geico I was handed the phone. As I was on the phone they were then telling me to tell them that the chips happened today. I was never even shown the chips so how am I to know when they occurred. The representative got the okay and then went to work on my windshield. Once finished he claimed everything was good and walked away. Once On my drive home I noticed what looked to be *** on the windshield. After I got home I got out an not only was there a new chip that I could actually see there were two other little ones. I thought the point was to repair them. I was going out of town the next day and it was already too late to return back to Hurlburt which is a 30 minute drive each way without traffic. I returned today (10-10-13) and took the car in and was told by the manager that this new hole was not cosmetic but a structural issue!The hole that was put there by your employee that was too busy joking around (and screaming in Spanish at the Geico employee while laughing hysterically) than to fix my car properly. They could only fill it in, they could not repair it. I was told Florida will replace the windshield for free but it would not be free for me. My front windshield has a strip of tint on it, so if I get the windshield replace I now have to replace my tint too. Now they scraped my car again today, added yet another mark to the windshield and did absolutely nothing to the hole that is there as well as the two other ones. What is worse is that while your employees had me on the phone talking to geico again they proceeded to spray my car with every chemical they could get their hands on without even asking me. So your service that is SUPPOSED to be free and guaranteed is neither. You have now cost me an unknown amount to get my tint replaced as well as the time it will take to have it done. I will be forwarding this message to AAFES and the BBB and anyone else that will listen.
Citrus Heights, California
While getting gas at the Sams Club in Citrus Heights, Ca. The Chipio girl Maria store code ML1. Well she fixed the crack & three week later it grew into two cracks 9 & 3 inches long. Meet Maria one more time at the same Sam's Club & she promised the company Chipio would call me back after she reports into the corporate office. 9 calls latter....still never hear back from Maria or their corporate office/call center. Chipio is just a scam & has not intenions to fix your chip windshield. Sam's Club should not allow Chipio to take advantage of their member's.
San Diego, California
Do not listen to Chipio National Liftime Warranty!
I had a windshield repair last year by Chipio at the Chevron gas station in San Diego. One year later the problem came back. I called the customer service to address my concern, per warranty they have to re-repair it. Unfortunately, I called them at least 4 times. They have promised to send someone to fix it right away. There is no one even call or take care the problem. This is a scam! Please someone out there don't listen to the sale men or sale ladies. They have promised me everything before the repair is done but look it now. When you call them, they know it was you. They are not even pick up the phone.
Chipio Windshield Poor Repair Practices
Chipio could be one of the biggest consumer and insurance ripoffs in the auto glass industry to date. I have personally talked to a few of there technicians. This is a quick over view on how they operate. 1. First of all the customer pulls in a service station to get fuel and is approached by one of Chipios staff to clean there windshield as a courtesy. If they find damage they will offer there windshield repair service, right there on the spot. And if you have comprehensive insurance they can bill it to the insurance company. And that is where the screwed up repair starts. Rule number one never do a windshield repair when moisture is present. by cleaning the glass they have not only added moisture to the stone break but have also added more contamination into the damage. Windshield cracks are very open to the elements and will fill up with moisture in just a second. If the windshield has been wet it need ample time to dry out. On hot sunny days about an hours on cooler days 8 to 24hours. My point is they are injecting resin on top of moisture without giving it time to dry out. They have done more harm than good by sealing moisture in the damage. Furthermore the appearance looks terrible. This practice of cleaning the windshield first has screwed up thousands of windshield across the country thus windshield safety. 2. They are also repairing surface chips that would have never split out in the first place and billing the insurance companies for them. One of there lead technicians tried to convince me that one of the surface chips I had on my vehicle needed to be repaired, it took me ten min. to explain to him way it was impractical not to do them, and he still didn't understand. They are in contract with Sams Clubs throughout the US
Chipio Insurance Fraud
I went to Sam's club to get some gas and a chipio rep comes to my car and asks if its ok to wash my window. While washing my window the rep found a very small nic in my windshield slightly bigger than a pin head. (He pointed out several of them) All windshields get nic's over time but none of these were actually chips, just small tiny nic's. He went on to tell me that those will crack eventually unless I get them fixed and that my insurance will pay for it so I have nothing to lose. I told him he was wrong and if he fixes those we would be committing insurance fraud. He said that at chipio that anything bigger than a pin head is considered a chip. I told him maybe at chipio but insurance company's consider that fraud since your not actually fixing anything. I watched this go on at Sam's club for roughly 30 minutes. In that time the two chipio rep's scammed 3 different individuals. The chipio rep's on all 3 vehicles just used their drill to drill out the area and then put a small dab of resin where the nic is. They never mounted a bridge to inject the resin into the windshield. They didn't fix anything. There was a 4th car that actually did have a chip. An elderly couple probably around 80 years old. This is when I lost it and laid into the chipio rep's. The 1 car that actually had a chip they didn't even fix, all they did was drill a whole and put a drop of resin on top of it just like the rest of them. If you suspect you've discovered chipio doing an insurance scam you can report it easily and in most cases anonymously. Attached is a link to report insurance fraud. In the website it describes what chipio is doing and the link I'm providing list the fraud bureau in each state and the appropriate phone number to call if chipio has scammed or tried to scam you. Please call, there is only one way to stop chipio from scamming others young and old and that is to call. Thanks. http://www.insurancefraud.org/fraud_bureaus.htm
Betty F Maz
Chipio Windshield Repair
I pulled into a gas station and some girl offered to wash my windshield. She told me that I had a small chip in the corner of my windshield. She told me she could repair it at no cost. I asked how it's free? The girl told me its not free that my insurance company would pay for it as long as I had full coverage insurance. which I do but I was skeptical of this so I called my insurance company...after I called Progressive they told me my deductible would be waived and my rates wouldn't increase. This is such a convienent service I am so please with the company Chipio Windshield Repair. Thank you Chipio
Companies Similar to Chipio
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.