China Eastern Airlines

Return flight from HKG to LAX connecting at PVG flight number 583. We booked 3 tickets altogether but the long return flight from PVG to LAX, my family were seated separately including my child.

I tried checking in online the night before and that was shown status not available. When arrived to airport, we were told rudely that all seats were taken. While in HKG, was told to talk to PVG, at PVG they said to talk to flight attendants. We were sent to other people as nobody wanted to take responsibility.

I have flown many times and never have been seated all separately especially when traveled with child. We had to continually get up out the seats to check on our daughter. Made sure she had everything she needed. Food were delivered to her, blankets were covered during the long haul flight.

We were scolded because we got up to check on her. We were all seated in middle seats and my daughter was too shy so she only went to the bathroom once during 11 hour flight. This was unacceptable! This was our first time flying with China Eastern.

And upon receiving our 6 checked in luggage, 3 were damaged, we tried going to baggage claim counter but no one was available and our ride was there so we had to leave immediately. We are very disappointed with this airline. We would like to make claims on 2 of my luggage. One of them the wheel fell off and other one the strap was ripped off.

Customer service phone number is a joke also, nobody answers our call.

Please advise how to process with luggage claim and my complaint. Thanks

We left Thailand at Midnight to arrive in Shanghai at 6am. Our flight was scheduled to Qingdao for 9:40 am, the doubled delayed flight only left 11 hours later.

In that time Our bags were checked to believ the flight was departing at 2pm, but only left at 5:30 pm .This was unacceptable and could have given us options. Adding insult to injury, we had to go to another airport to get the flight by a bus with no seats available. eventually we arrive at another airport in Sganghai. By this timne we exhausted and an injured knee, we went to the VIP lounge and requested just to rest for 2 hours as we were not leaving until later.

We were refused entry unless we paid rmb300, but we said we will not eat, still no joy. I complained to customer service, received a call back only to tell me, if I book again with China Eastern, which I will never, I can get a lounge entry. I believe I was not given value for money and I requested a full refund for the return trip as it is not what I paid for and expected. I will not fly China Eastern ever again.

Too many problems on just one flight without any remorse or compensation. An upgrade on my next flight would have been acceptable but free lounge is not what the actual compaint was about.here should be

Dear China Eastern Airlines

I am due to fly with you to London Heathrow in October. I booked a ticket which says I am only allowed 1 bag to check in which can be up to the weight of 23kg.

and 1 hand piece.

I wanted to let you know that 23kg is half my body weight. As a Chinese company I am sure you can understand and sympathise with this. I think this also means you will understand me when I say I cannot lift up a bag that is half my body weight. That means I can only make use of the 23kg if I am a huge person.

But most asians are not huge, How can we lift 23kg if you are a small person? It makes more sense to distribute the weight across several bags so you can actually lift them up. Therefore I was wondering if it is OK for me to bring 2 bags for the check in that are 23kg combined in weight, so that I can make use of the 23kg? This helps me distribute the weight and lift up my bags.

Most airlines do this.

And if you don't allow this I will never choose to fly with you again. Please could you confirm that I can do this, as I can't find any print that explains this rule.