Checking my flight on March 26 Sydney-Taipei-Beijing
Hello, The company did not let me travel because the coronavirus issue is happening right now. I was not allow to transit through Taipei. I am still waiting for the fully amount refund as the company(kiwi.com)told me when I cancel my flight. Thank You in advance. Regards, Aitor Mondragon
Concord, New South Wales
Terrible Customer Service
I placed a phone call to china airlines customer service requesting that they change my ticket to a date one week later. They said they would check on my request and call me back the following day. I did not hear from them the whole day so i placed another call they said they need to process the request again and would call me back the next day. They day no call i called again and they said the same thing.The next day passed and no phone call on Saturday I called again and they said they will put in the request once more and they would call me back on Monday. On Monday i did not hear from them so I placed another call this time i asked to speak with the manager Mr. Yu they told me I would have to pay total about $400.00. I requested that they waive this fee for the issues i have encountered Mr. Yu's response was so what. When I asked him to listen to my complaints further he said no and hung the phone up. I called back clearly upset and spoke with another rep who proceeded to mimic me on the phone repeating everything I said included when i asked her please listen and when i asked her to stop and told her she was being incredibly rude she hung up on me as well. This is the most unprofessional company i have encountered in my life. I simply wanted someone to consider my request and in turn was treated with such disdain.
Los Angeles, California
Do you want to feel the first hand experience of being hammered in? Fly China Airlines to your next vacation overseas? The ground staff at the Los Angeles Airport was late in opening up the check in counter and simply allowed later passengers to stand in line first. While on board, passengers were not directed to use the overhead compartments above their seats. My husband and I had to settle for the next available slot which happened to be at the further end of the plane. Unlike the newspaper write-ups about airlines cutting down on manpower, I could confirm that there was more than sufficient headcounts of cabin crew to serve the number of passengers onboard. Given that, the cabin crew were very slow in clearing up the food plates forcing most passengers to cramp with the table trays forward. While China Airlines may be known for being a low budget carrier, this does not allow them the legal right to bash passengers freely.
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