New Reviewer

Chimp Media Works (Denver): DON'T Hire, Poor Service

Chimp Media Works provided very unsatisfactory one-star service for my web development. Their website makes it sound like it's a team of experts, but Chimp Media Works is actually one woman, Taryn, whose work hours are limited. I gave her multiple tasks to fix on my website and some were never fixed, or things kept getting dragged out as she made excuses. She doesn't work on weekends (quits at 5 pm Friday) and this meant numerous instances where things were frozen unresolved over the weekends. I should have seen the red flags when Taryn required me to go through a contract that was OVER 15,000 words, and much of it was convoluted legal jargon. It was ridiculous and I sunk valuable time reading through this thing. She made me feel like my questions were annoying her. I eventually dropped her and was able to figure some things out myself--things that in retrospect, I realize she fumbled with instead of cleanly taking care of. I did not get my money's worth with Chimp Media Works.
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ID
#962073 Review #962073 is a subjective opinion of poster.
Location
Thornton, Colorado
Service
Chimp Media Works Web Development
Reason of review
Problem with delivery
New Reviewer

Chimp Media Works: Unprofessional Service (Web Development)

I hired Chimp Media Works to help migrate my Blogger content to Wordpress. She had no sense of online security: Without consulting me, she created my username using my full last name. She said the username couldn't be changed, that I was stuck with it, even though I eventually figured out how to change it. For various tasks, she took weeks to finish when it should've taken days. When I contacted her about issues, it would be days before I'd get a response, even though the contract said she'd respond within 24 hours just to acknowledge receipt of the new issue. She divided my site after Blogger migration to both http and https, which my next developer (and also new hosting company) told me was slowing traffic. The site speed was horribly slow; she kept saying it was fine on her end; but the next developer also said it was extremely slow. There were numerous other issues that she failed to address properly or gave wrong information about, like setting up the comments box, view-per-post tracking and sitemap. She failed to reactivate my Adsense after migration was complete. She did it three days later only when I pointed this out; I lost three days' earnings. After not contacting her for a while I sent her an email outlining her oversights, to which she accused me of "attacking" and "harassing" her. Even though she had told me (at the start of our business relationship) that my FIRST developer did a "***" job with the migration, "took advantage" of me, and that we had to start all over due to the first developer's mess -- in her response message to my outline of her oversights, she oddly accused me of "attacking" that first developer, too. Strangely, she claims that our past email chains can refute my criticisms, even though she'd never be able to produce any emails that contradict my claims here. Her rate is cheap but she charged many hours. The developer I hired after her confirmed that her work was substandard.
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ID
#949198 Review #949198 is a subjective opinion of poster.
Location
Golden, Colorado
Service
Chimp Media Works Web Development
Reason of review
Bad quality

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