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I got carry out from Chili's on 75th Avenue in Phoenix, AZ. My order was shrimp and prime rib fajitas. The prime rib had "warmed over flavor" and had obviously been pre-cooked and reheated. It ruined the flavor of the beef. The shrimp was okay. The menu described the...
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Anonymous

Anonymous horrible service waited forever food with cold when I complained about the bloody Mary nothing was done about it do you only reason I complained is because the table was so fu...

Chilis - Poor HORRIBLE customer service from MANAGEMENT
Chilis - Poor HORRIBLE customer service from MANAGEMENT
Chilis - Poor HORRIBLE customer service from MANAGEMENT
Myself, wife and son recently visited chilis in Florence Kentucky along with 9 other family members. We got there at 9:45 P.M. on Friday March 3rd of this year. We were greeted and seated right away. The floor underneath and all around our table was filled with filthy...
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I didn't like
  • Management
#1017290
Reply to reviews
After my last time, I received cards, please I do not want cards to use, I want my $25.00 back! I was in Winter Garden, Florida yesterday, so I stopped in, I thought since it's another area, maybe the food is better, the place was beautiful, different. Boy was I wrong,...
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I liked
  • Making a fool of me
I didn't like
  • Food
#1017289
Reply to reviews

Chilis Waiter Review

#1022656
1.7
I am in Chili's once or twice a week . I will no longer be dining there . I am highly elergic to chicken. One of your waitresses dated my son last year and thought it would be funny to send me into antifalactic shock . So she put chicken in with my food . She stood back and watched . This being said , she is young and devious. I could have lost my life .
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Food Review

#1020191
5.0
I was contacted by Chilli's, and they did the right thing, understood, and believed me, the food was much better, I did not get sick this time, and I want to thank Daniel Stone for contacting me! Best Regards
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Short Review for March 12, 2017

#1020052
1.1
Messed my entire order up...half the food came out before the rest and the food was cold. The waitress told me that they would discount my food and then ask for the check and nothing is discounted...so the waitress says well the mgr said can he just buy dessert for me...well ummm i can buy my own dessert considering i just had to pay 80 bucks for food and service that SUCKED!!!
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Explosion Salad Review

#1017577
3.2
Bar tender threw me my money
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The experience was by far the worst I have seen. Our server clearly was not trained to handle more than one table however seemed to be the only one who was getting seated. We ordered chips and salsa and our food. She never once came back to refill our drinks nor check...
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My husband and I went to chillis allen park michigan arrived there @9:05 it was 40 minutes before i received my meal and it was cold and so was his the waitress paid no attention to us other then taking our order she greeted everyone around us the manager took our meal...
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Anonymous

Anonymous I think everytime I get bad service, I will start hollering racism.

Anonymous

Anonymous Most likely the manager had told the waitress he was taking care of your table, which is why she wasn't interacting with you. It is pathetic you have deemed this "Chrissy" a r...

1.0
I didn't like
  • Service
#1015177
Reply to reviews
Just got off the phone with Plenti moments ago. When Chili's joined the Plenti program I thought that was absolutely great, but I have found that the system as originally set up is that YOU DO NOT GET YOUR POINTS, I have tried for 3 months to get credited for the Spend...
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3.8
I liked
  • Food
I didn't like
  • Followthrough on customer inquiry
#1013988
Reply to reviews
My husband and I went to Chili's for dinner, The wait was way longer than what i was told when i got there at 7:20 pm. the hostess took my name and how many in my party which was only 2. She never asked for my phone number. So while i was sitting waiting, i heard them...
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Anonymous

Anonymous Wait times are an estimate and only an estimate. The restaurant has no way of knowing for sure how long patrons will linger at their tables and Chili's doesn't ask diners to ...

2.5
I liked
  • Menu
I didn't like
  • Poor service
#1013837
Reply to reviews
Bring back original Chilis! Your infrared cooking is the worst thing ever. Please go back to your original cooking from years ago. The fajitas do not taste good anymore. No marinading, onions & peppers are raw with no taste. What happened to the nice marinated &...
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#1012674
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My boyfriend was at your location on Cheltenham ave this evening, he arrived a little after 5pm....he ordered an app,meal and about 6 beers. I arrived at 8pm because of circumstances out of my control. The server Johnny was excellent and extremely friendly. However...
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Anonymous

Anonymous 3 hours late? Absurd.The servers need that table to make money and $50 in 3 hours for one table means a lot less money for the server, especially at dinner time ! Self-importa...

4.2
#1011910
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Contact Chilis

Headquarters Address:
Chili's, Inc.
6820 LBJ Freeway
Dallas, TX 75240
Phone:
(800) 983-4637
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This was a to go order. The order was Cold as ***, and just thrown into the box. The box itself was covered in sauce and all kinds of grease. There were missing side orders, no silverware, no napkins, no condiments, nothing. The to go Staff was rude and curt. Not...
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Anonymous

Anonymous Maybe he couldn't hear you. And, why would you assume the manager would be aware of your takeout order? Having worked in a restaurant similar to Chilis, I never advise people ...

1.6
I didn't like
  • Managers actions
#1010185
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