Bad heartbreaking experience
We signed a contract on a new 2014 dodge ram quad cab (Model Code: DS1L41 Stock #: 14T504 VIN: 1C6RR6FT2ES455324) on Monday Dec 22, 2014. We drove it off the lot with 35 miles on it. We self-installed side steps and window vents on it. We received a call Sunday afternoon Dec 28, 2014 that they wanted the truck back because financing could not be obtained (even though we had obtained financing on 3 prior vehicles with them and are currant and never had been past due).....we had put over 500 miles on this new truck and installed items on this vehicle, smoked inside it and various other things and they wanted it back....it is still listed as a new vehicle at the full price on their web page, do not be fooled. Do not trust anyone at this place, even the management would not come out and speak to us after being asked to, they even removed the side steps and returned them to us instead of paying us for them!!! why would they tell us on Monday we was approved after 2 hr. of paperwork,,,,wait 6 days and have a salesman call on a Sunday afternoon telling us no it was not approved and please return it?? bad bad business, deceitful practices, poor customer relations--not the way to treat a disabled vet-no i would not recommend to anyone, and I do not understand how they can let someone drive off the lot if it is not a done deal
- Sales were friendly before sale
- Sales were nasty upon return
Reason of review
Poor customer service
Bought a 2009 dodge avenger, it has 1254 miles on it. The car was is service more than in my driveway. Now at 7254 miles the driver side window regulator is broken. I called service department, it will cost $95 to have a technician determine what is wrong!!!! (hello) then they will submit a request to see if chrysler will fix it or if I have to pay $300- $400 to have it fixed! Well In all the vehivles I have ever owned and all with electric windows, I have never had a regulator break with so little useage. I would say The part was defective and replace warranty or no warranty! There is no way that regulator could not be defective. The car was never used and is pristeen, with the exception of this regulator and at 7254 miles, I think Chrysler should replace it!
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