Chicago Sun Times
Chicago Sun Times Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Chicago Sun Times has 2.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Like the paper been a customer 15 years.
Cons: Cancellation options dishonest, Chargeback needed to receive a refund for services not provided, Consumer is blamed for delivery failures.Recent recommendations regarding this business are as follows: "If considering paying for home delivery in Chicago - think twice, you will be expected to call same morning if the paper is not delivered, or no credit. Best for people who don't work and can keep tabs on Sun-Times carriers (since Sun-Times doesn't)", "Do an online subscription".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Chicago Sun Times has 2.0 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Like the paper been a customer 15 years.
Cons: Cancellation options dishonest, Chargeback needed to receive a refund for services not provided, Consumer is blamed for delivery failures.Recent recommendations regarding this business are as follows: "If considering paying for home delivery in Chicago - think twice, you will be expected to call same morning if the paper is not delivered, or no credit. Best for people who don't work and can keep tabs on Sun-Times carriers (since Sun-Times doesn't)", "Do an online subscription".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
No paper delivered
We had no paper delivered for 3 days now Feb. 24,25,26
We need to have this taken care of!
If you cant deliver let us know. We are paid till July
- Like the paper been a customer 15 years
- Problems with delivery
Preferred solution: Deliver product or service ordered
Took my money and delivered nothing
For the first time in my life, I decided to try a newspaper delivered to my home. The $78 for a year of the Sun-Times' Sunday-Only home delivery was instantly charged to my bank account and placed into a Sun-Times account.
The confirmation email stated that delivery would begin in 1 to 2 weeks.
I ordered on Jan 11...since Jan 14 would be a Sunday, I figured I should receive my first paper by either Jan 21 or Jan 28.
Both of those days came and went, no deliveries were made (I have a home security system), but I noticed my account was already charged for 2 newspapers. I called on the 29th and was told two already went out. When I told the rep I had received nothing, rep told me that they can't credit it, but they can have the two missing papers delivered next day (Jan 30th). Reason: I should have called each morning when a paper isn't received, because Sun-Times doesn't know if papers are delivered or not unless I call to have it redelivered same day.
I was appalled that they would blame this on me, and I wasn't interested in having to read 3 Sunday newspapers the next weekend. So, I cancelled the paper, asking for a full refund, and was told it would take 4-6 weeks to return funds to the same payment method. A few days after that, I received an email stating that Sun-Times' policy states that unfortunately there are no refunds, even tho I cancelled before ever receiving a paper.
My time to dispute a merchant charge for non-receipt is limited to 60 days, so I did a chargeback - and only got $73.50 back - Sun-Times actually kept my money for the two papers they know they never delivered! Never again, what a scam.
- Cancellation options dishonest
- Chargeback needed to receive a refund for services not provided
- Delivery failure
Preferred solution: Nothing. I'm done with them. Waste of my time and money.
User's recommendation: If considering paying for home delivery in Chicago - think twice, you will be expected to call same morning if the paper is not delivered, or no credit. Best for people who don't work and can keep tabs on Sun-Times carriers (since Sun-Times doesn't)
Huntley, Illinois
Paper not delivered again
I have had to call several times about my paper not being delivered. Its 11:00 am and its still not been delivered.
User's recommendation: Do an online subscription
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