Overcharged in repair labor
Chicago Northside Toyota They advertise their billing repair rate as $105. When I took my car in for repairs and general maintenance, they charged me for their 'standard' billing hours for each repair, regardless of the actual repair time which was substantially less. Total actual work hours was 3.75 hours (according to their own paperwork), however, they charged me over $800 in labor. In fact, some of the 3.75 hours also includes time spent on an oil change and multipoint inspection which has no labor charges and means even less time was spent on direct repairs. My car was definitely ready after 3.75 hours because I received a call indicating it was done and I could pick it up in the morning.
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