Anonymous
map-marker Strathaven, Scotland

Misleading information

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I was looking for a reasonable quality chef knife set and saw a lovely Japanese style Damascus steel 9 piece chef knife set online being offered for £60 up to £110 by various online sellers, however looking further I came out by Chetty trade offering what I thought was a once in a blue moon, once in a lifetime offer for the knife set priced down from £190 to a meet £25,99! So I ordered two sets using money given to me by my 84-year-old aunt for my birthday!

It took almost a month for my order to get to me from China! To my surprise, anger, disappointment and dissatisfaction I only got 2 small pairing knives and not two 9 piece Japanese style Damascus steel knives! I contacted Cherry Trade through email as they do not have a telephone number I could call to voice my complaint! Their offer to help rectify the misleading offer was to offer me a complete set at a non-specified reduced price ....however I would have to pay the postage as well from China which means in would be paying at least £190 or more !

I politely refused their offer as I found it insulting ! Also, the Damascus steel it was not but an in acid etched pattern ! I must say the quality the steel and the finished product is beautiful but it is not Damascus steel and I did not get the two complete sets I ordered! This company is in my opinion and experience fraudulent and misleading !

The offer specifically stated completed 9-piece set from £25.99 with £190 crossed out and sale printed in right hand upper corner of then photo ! It did not specify whether the price was for 3, 6 or 9 knife set, further it showed each individual knife in the set with individual price !

For a knife set costing £190 at their normal price paying £25.99 each for a pairing knife is a pure rip off and their goodwill gesture to provide me with a complete set at a non-specified reduced price excluding postage cost from China reflects not integrity or customer service for cherry trade as a company ! I strongly suggest nobody falls for this clearly misleading and fraudulent company!!

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User's recommendation: Do not buy online from this company

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