Chesterbrook Academy Preschool
Chesterbrook Academy Preschool Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.0 star rating based on 1 review; consumers are mostly neutral. Chesterbrook Academy Preschool reviews note a medium price level and that reviewers value the website and customer service, with a clear recent recommendation to get things in writing and documented.
Key Takeaways for Future Customers
- Insist on written agreements at enrollment and document tuition, billing, and refunds.
- Expect medium pricing and verify financial processes before leaving.
- Follow up persistently with the school’s finance contact for refund tracking.
Negative Feedback / Risk Areas
- Complaints about unreturned calls and emails from the principal regarding finance issues.
- Reported delayed or missing tuition refunds and unreleased deposit.
- Difficulty reaching the designated finance contact for resolution.
Positive Feedback
Reviewers appreciate the website and customer service aspects despite specific refund and billing issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
3.0 star rating based on 1 review; consumers are mostly neutral. Chesterbrook Academy Preschool reviews note a medium price level and that reviewers value the website and customer service, with a clear recent recommendation to get things in writing and documented.
Key Takeaways for Future Customers
- Insist on written agreements at enrollment and document tuition, billing, and refunds.
- Expect medium pricing and verify financial processes before leaving.
- Follow up persistently with the school’s finance contact for refund tracking.
Negative Feedback / Risk Areas
- Complaints about unreturned calls and emails from the principal regarding finance issues.
- Reported delayed or missing tuition refunds and unreleased deposit.
- Difficulty reaching the designated finance contact for resolution.
Positive Feedback
Reviewers appreciate the website and customer service aspects despite specific refund and billing issues.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund due with no response from the school
- - Attended Chesterbrook Academy Columbia, SC, Mar 2024-Feb 2025.
- - Refunds Dec 2024 and Jan 2025 were received.
- - Feb 2025 form pending; no check yet.
My daughter attended Chesterbrook Academy in Columbia, SC from March 2024 to February 2025. I helped the school partner with MCCYN to get the assistance through the military.
I have confirmed that the school received the refunds for tuition from December 2024 and January 2025 and have not yet submitted the form needed for February 2025. My daughter left the school at the end of February and when I called at the beginning of March to confirm how the money being refunded back to them would be handled, they said it would be sent to me by mailing a check once they got the money. Since that phone call, I have received no check and every time I have called the only person that can help with finance questions, the principal Jessica, is conveniently not available or not there. I have left a message for her to call me back every time and have received.
No call back. She has also not responded to several emails over the last 2 1/2 months.
I believe they also owe us the original deposit back as well.
I need someone to reach out to me as soon as possible to get this matter resolved. Thank you.
Preferred solution: The money paid to Chesterbrooke as a fee assistance refund that I’m owed returned to me.
User's recommendation: Get things in writing and documented.
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That’s fine if that’s the case. It still doesn’t solve my main concern about the roughly $1500 of back pay they should be owing me as part of fee assistance being refunded back to me. The principal has completely avoided and ignored my calls and emails.
SC Dept Social Services handles daycare/early childcare issues. One of the offices is in Columbia at 1535 Confederate Ave.
Phone # is online. (this site doesn’t permit).
Maybe call one last time and tell/leave message of your intentions to go in person. If I didn’t hear by close of business Tuesday, I’d call the department Wednesday.
Awesome, thank you very much. I’ll give them a call.
I believe the initial registration deposit.
Yeah, that’s charged yearly and nonrefundable.
It is an annual registration FEE not deposit. Stated as such on their site.
A deposit is something above the usual costs collected and only applied if there are damages (hotel/auto rental) or someone skips out on a contractual obligation. (apartment lease, gym membership etc.). You get a deposit back. In your case neither apply.
They allow you to break the contract penalty free as long as four weeks written notice is given. That fee is for registration processing at annual enrollment.
What type of deposit? Their website lists an annual registration fee that is nonrefundable. No mention of a deposit.