Jennifer K Sxk

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Verified Reviewer
| map-marker Smyrna, North Carolina

Extremely unhappy new customer

Original review Jul 31, 2023
I bought a house and was not informed I have natural gas water heater. I found out last Saturday when I was unable to take a hot (or even warm) shower. I called and explained I have a 10 month old with a skin condition that requires a daily warm bath and they basically so.?, no account no gas. I offered medical documentation to validate my need, again no, I asked to have a supervisor call and Ive yet to hear from anyone. I called back today and they said we will be happy to turn of your gas today for an additional overtime charge of $60. It takes less 5 mins to unlock the valve! Unfortunately I have no other natural gas options so Im stuck dealing with a company that cares nothing for their customers, unless they are willing to pay!!!
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Preferred solution: Wavier the turn on fee for the infant with the skin condition and turn on gas today.

User's recommendation: Do Not get natural gas!!!!!!!

1 comment

You should have to pay like everyone else, just because your baby has a medical condition should not mean they should waive the fee.

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