Chesapeake Flooring
Chesapeake Flooring Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Chesapeake Flooring has a 1.0 star rating from 3 reviews and consumers are mostly dissatisfied; recent recommendation: "dont do it!".
Key Takeaways for Future Customers
- Read Chesapeake Flooring reviews before purchase and expect potential product longevity issues.
- Verify warranty terms and insist on clear customer service contact methods.
Negative Feedback / Risk Areas
- Many Chesapeake Flooring customer complaints cite peeling, chipping, and sharp fragments causing injury.
- Reports of unreachable customer service, warranty denials, installer abandonment, and product damage soon after install.
Positive Feedback
No substantive positive experiences are reported in the provided reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Chesapeake Flooring has a 1.0 star rating from 3 reviews and consumers are mostly dissatisfied; recent recommendation: "dont do it!".
Key Takeaways for Future Customers
- Read Chesapeake Flooring reviews before purchase and expect potential product longevity issues.
- Verify warranty terms and insist on clear customer service contact methods.
Negative Feedback / Risk Areas
- Many Chesapeake Flooring customer complaints cite peeling, chipping, and sharp fragments causing injury.
- Reports of unreachable customer service, warranty denials, installer abandonment, and product damage soon after install.
Positive Feedback
No substantive positive experiences are reported in the provided reviews.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Reston, Virginia
Children Injured by Defective Chesapeake Hardwood — Manufacturer & Installer Blamed Each Other, Nobody Took Responsibility
- - Chesapeake hardwood peeled and chipped; sharp chunks injured feet.
- - Manufacturer/installer blame; installer abandoned us; Chesapeake unreachable.
We purchased and installed Chesapeake engineered hardwood flooring in our home. Shortly after installation, the flooring began peeling and chipping badly between the planks.
The laminate top layer started breaking off into sharp chunks right on our main living floor where our family walks every day.
Our children and family members have been physically injured. Sharp chunks of the flooring broke off and went directly into our feet and our kids' feet. These are not minor splinters they are pieces of defective flooring that are causing real, painful injuries in our own home.
When we raised this with both the manufacturer (Chesapeake Flooring) and our installer, they blamed each other instead of taking responsibility. The manufacturer said it was an installation problem.
The installer said it was a product defect. Back and forth. Meanwhile, our family kept getting hurt walking on this floor.
The installer abandoned us within 6 months of installation. Chesapeake Flooring is virtually unreachable no working phone support, emails go nowhere.
We have been left completely on our own, dealing with a dangerous, defective floor.
This is not a cosmetic issue.
This is a safety hazard causing physical injury to children.
Based on other reviews I have found, this peeling and chipping is a known, widespread problem with Chesapeake's engineered hardwood product. We are not alone.
We are now taking the following actions:
Filing a complaint with the Consumer Product Safety Commission (CPSC)
Filing with our State Attorney General's consumer protection office
Consulting a personal injury and product liability attorney
Filing with the Better Business Bureau
I am requesting Chesapeake Flooring contact me immediately to take responsibility and resolve this full floor replacement and acknowledgment of the injuries caused to my family.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Wooster, Ohio
Had your PSC flooring put down September 18
- - Bristal PSC flooring was installed with a hammer; 90% of ends are broken.
- - Owner Roman said heat ends; a 30+ year installer says replacement is needed.
I bought Bristal Psc flooring put down when they put down they used a Hamer and 90% of ends are broken.Roman the owner came looked 5days later said was going to heat the ends.After talking to my brotherenlaw who works for Mohawk Carpet Co. Said I need to contact you and have a Representative look at it. My house still not put back to live here.
My # 330 347 ****
My name Richard humrichouser
3679 dornoch dr Wooster ohio.
I did have a floor installer with over 30 yrs in the business said flooring needs to be replaced.
If I don't here from you in a timely matter I will take this mater with local news and my lower
Warn people to not waste their money on this product
- - Custom Interior Solutions offered limited flooring options.
- - Peeling occurred within 18 months.
- - Independent inspection at $450 deemed normal wear.
This was an insurance claim job. Custom interior solutions in St Petersburg, Fl.
only allowed a few options for flooring replacement options, so at the time it didn't occur to me to read reviews because I was not allowed to shop where I chose. This was all about price! My story is exactly the same as the reviews before me. Within 18 months, I noticed the under floor product showing through and peeling.
When i fanally got the name of the place the product was purchased, it sent me on a 15 month journey to finally be told I need an independent inspection priced at 450.00 to tell me it was normal wear and tear to have peeling and splintering because it was a high traffic area. There's nothing normal about walking on a floor that puts splinters in your foot! Do not fall for the price of this product, don't bother trying to use the warranty and most of all don't go down the path of independent inspection!
Call someone to come putty the splints the second you see them and hopefully that will stop the spread, or go to Home Depot your self and do some diy because the warranty is no good anyway and replacing this floor is out of the question for now! Floor and More should STOP selling this product, and shame on the restoration company for pushing me into shady everything!
- 50 year warranty is useless
Preferred solution: repair with warranty
User's recommendation: dont do it!!!!!
Details
- - MSDS sheets requested; no response.
- - No phone number provided.
- - Chemically sensitive client needs MSDS before ordering Multiclic 12 and Essentials SPC.
Left two messages about needing a MSDS sheet for one of the products with no response and no phone number to call. Chemically sensitive client, needs info before we can order.
Looking at Multiclic 12 and Essentials SPC
Please email MSDS sheets too jstillman@***.com
Preferred solution: MSDS sheets
Terrible Floor
- - After one year, the hardwood floors are failing and edges chip.
- - 2600 sq ft of this flooring dents.
- - This is our fourth home and the floors have issues.
We have been in our new home for just one year and already the flooring is falling apart. The edges are chipping and pulling back.
Even thought all of our chairs have felt padding on them the flooring is denting. 2600 square feet of their manufactured hardwood and it is money down the drain. This is our fourth home and the last three have all had wood floors and these are the only ones we have ever had any issue with.
I cant imagine if our kids were still at home. They are doing this with just two middle aged adults living in the home.
Preferred solution: Let the company propose a solution
Where is the customer service number ?
I need to wait 2-3 days for e mails :(
Can not be contacted
- - No phone number is published and the email form seems nonfunctional.
- - The product is very poor and the reviewer says not to buy.
Good luck trying to get hold of ANYONE at this company. They don't publish a phone number and the email submission on website doesn't submit/send to anywhere.
It's all fiction. They are in China. Product is total *** Dings with the drop of coin.
So bad. Do NOT BUY!
Agree. We had our large kitchen and laundry room floors installed in July 2019.
Started to see problems after 2 months, did not report until more issues in other areas of floor appeared. At 6 months after install, I reported issues to the well established local company from whom we purchased and who installed the floors. The flooring company had difficulty contacting the manufacturer. Finally, an independent "tech" (in his late 70"s) was sent out by the manufacturer to evaluate the floor.
Many months later I was told the manufacturer deemed it a "moisture issue". THERE WAS NEVER ANY WATER SITTING ON OR NEAR THE PROBLEM AREAS. The local flooring company ordered replacement boards. It took several more months to receive the boards which were damage and way too few of the correct size.
Also, a much darker "die lot" than the original boards! So now, 14 months after installation, we have had a pile of damaged/wrong color boards stacked in spare bedroom while we wait yet again for a solution.
Lewes, Delaware
Chesapeake Flooring engineered hardwood
- - Engineered hardwood installed in 2013; now peeling and chipping.
- - Claim denied due to <5% damage; warranty not honored.
We had this engineered hardwood installed in 2013. At this point we have filed a claim for loss, peeling and chipping of the laminate.
The claim was denied because the damage was not over 5% of the entire floor. THIS PRODUCT IS MADE IN CHINA TRASH!!
The company was completely unapproachable and unwilling to even replace the damaged boards let alone the entire floor. DO NOT BUY THIS PRODUCT.
THEY WILL NOT HONOR THE WARRANTY!
The wood layer is so thin you will not be able to refinish ever. We spent around $30,000 on this floor and it is the regret I have about building this house.
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Terrible product.