elke o Ubk
#4685610 
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Warn people to not waste their money on this product

1.0
This was an insurance claim job. Custom interior solutions in St Petersburg, Fl. only allowed a few options for flooring replacement options, so at the time it didn't occur to me to read reviews because I was not allowed to shop where I chose. This was all about price! My story is exactly the same as the reviews before me. Within 18 months, I noticed the under floor product showing through and peeling. When i fanally got the name of the place the product was purchased, it sent me on a 15 month journey to finally be told I need an independent inspection priced at 450.00 to tell me it was normal wear and tear to have peeling and splintering because it was a high traffic area. There's nothing normal about walking on a floor that puts splinters in your foot! Do not fall for the price of this product, don't bother trying to use the warranty and most of all don't go down the path of independent inspection! Call someone to come putty the splints the second you see them and hopefully that will stop the spread, or go to Home Depot your self and do some diy because the warranty is no good anyway and replacing this floor is out of the question for now! Floor and More should STOP selling this product, and shame on the restoration company for pushing me into shady everything!
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Loss:
$450
Cons:
  • 50 year warranty is useless

Preferred solution: repair with warranty

User's recommendation: dont do it!!!!!

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Helpful
Jay S Kfv
#1828443 
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Details

Left two messages about needing a MSDS sheet for one of the products with no response and no phone number to call. Chemically sensitive client, needs info before we can order. Looking at Multiclic 12 and Essentials SPC Please email MSDS sheets too jstillman@***.com
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Preferred solution: MSDS sheets

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Kim R Nxq
#1677218 
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Terrible Floor

1.0
We have been in our new home for just one year and already the flooring is falling apart. The edges are chipping and pulling back. Even thought all of our chairs have felt padding on them the flooring is denting. 2600 square feet of their manufactured hardwood and it is money down the drain. This is our fourth home and the last three have all had wood floors and these are the only ones we have ever had any issue with. I cant imagine if our kids were still at home. They are doing this with just two middle aged adults living in the home.
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Loss:
$30000
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

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3
1 comment
#2315488

Terrible product.

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0 0
carlla m
#1551912 
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Where is the customer service number ?

I need to wait 2-3 days for e mails :(
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Reason of review:
Poor customer service
Comment
1
John S Zss
#1449733 
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Can not be contacted

Good luck trying to get hold of ANYONE at this company. They don't publish a phone number and the email submission on website doesn't submit/send to anywhere. It's all fiction. They are in China. Product is total *** Dings with the drop of coin. So bad. Do NOT BUY!
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Loss:
$15000
Reason of review:
Return, Exchange or Cancellation Policy
Comment
1
1 comment
#1950834

Agree. We had our large kitchen and laundry room floors installed in July 2019.

Started to see problems after 2 months, did not report until more issues in other areas of floor appeared. At 6 months after install, I reported issues to the well established local company from whom we purchased and who installed the floors. The flooring company had difficulty contacting the manufacturer. Finally, an independent "tech" (in his late 70"s) was sent out by the manufacturer to evaluate the floor.

Many months later I was told the manufacturer deemed it a "moisture issue". THERE WAS NEVER ANY WATER SITTING ON OR NEAR THE PROBLEM AREAS. The local flooring company ordered replacement boards. It took several more months to receive the boards which were damage and way too few of the correct size.

Also, a much darker "die lot" than the original boards! So now, 14 months after installation, we have had a pile of damaged/wrong color boards stacked in spare bedroom while we wait yet again for a solution.

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0 0
Anonymous
map-marker Lewes, Delaware
#787605 
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Chesapeake Flooring engineered hardwood

We had this engineered hardwood installed in 2013. At this point we have filed a claim for loss, peeling and chipping of the laminate. The claim was denied because the damage was not over 5% of the entire floor. THIS PRODUCT IS MADE IN CHINA TRASH!! The company was completely unapproachable and unwilling to even replace the damaged boards let alone the entire floor. DO NOT BUY THIS PRODUCT. THEY WILL NOT HONOR THE WARRANTY! The wood layer is so thin you will not be able to refinish ever. We spent around $30,000 on this floor and it is the regret I have about building this house.
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Reason of review:
Warranty issue
Comment
6

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