Cherry Park Automotive
Cherry Park Automotive Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cherry Park Automotive has a 1.0 star rating based on 2 customer reviews and consumers are mostly dissatisfied; Cherry Park Automotive reviews highlight serious service and trust issues.
Positive Feedback
No pros were reported; recent recommendations urge customers to go to a mechanic shop that actually knows what they are doing.
Negative Feedback / Risk Areas
- Customers report the shop broke vehicles and charged extra for fixes without consent, raising billing and refund concerns.
- Complaints describe unnecessary part replacements and high price level for services.
- Poor customer service with an often absent manager undermines trust.
Key Takeaways for Future Customers
- Expect to verify estimates and inspect old parts before approval for brake or other auto repair work.
- Document charges and ask about refund options if repairs appear excessive.
- Consider alternative shops if transparent customer service is a priority.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cherry Park Automotive has a 1.0 star rating based on 2 customer reviews and consumers are mostly dissatisfied; Cherry Park Automotive reviews highlight serious service and trust issues.
Positive Feedback
No pros were reported; recent recommendations urge customers to go to a mechanic shop that actually knows what they are doing.
Negative Feedback / Risk Areas
- Customers report the shop broke vehicles and charged extra for fixes without consent, raising billing and refund concerns.
- Complaints describe unnecessary part replacements and high price level for services.
- Poor customer service with an often absent manager undermines trust.
Key Takeaways for Future Customers
- Expect to verify estimates and inspect old parts before approval for brake or other auto repair work.
- Document charges and ask about refund options if repairs appear excessive.
- Consider alternative shops if transparent customer service is a priority.
Media from reviews
Turn one complaint into a collective action
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Verified Reviewer |
Houston, Texas
Broke Car
- - They broke my car fixing an oil leak.
- - Tow fees and repairs total about $1000.
- - The car no longer runs.
- - Parts replaced without consent.
My car went in for an oil leak. I am now having to pay tow fees because they broke my car.
The car no longer runs. They offered to fix the problem they caused but for an additional $600. The manager is always out .
The company replaced parts in the car without our consent while probably causing more damage to the car. We are out of almost $1000.
- No pros
- Incompetent
- Ignorant
- Broke my car
Preferred solution: Full refund
User's recommendation: Go to a mechanic shop that actually knows what they are doing.
Houston, Texas
Jacked up automotive brake repair job by replacing all rotors and brake pads while only one pad needed replacing
- - Grinding noise led to brake service at Cherry Park, Houston, on Feb 23, 2018.
- - Only one front pad worn; rotors were fine; seeks a full refund of $550.
On February 23, 2018, I took my Toyota Camry to Cherry Park automotive on 7625 Cherry Park Drive in Houston for brake maintenance because when I applied the brake, there was a slight grinding noise from the front left. They checked the brakes and gave me a written estimate stating that I needed to replace all the rotors and all the brake pads in both front and rear wheels. I had estimate from another garage that said that the rear rotors were fine, but Cherry Park Automotive said that my rear rotors too needed replacing.
So, they replaced all the rotors and all the pads and on my request they gave me the old parts. They charged me $550 for brake repairs including taxes. When I examined the old parts, I found that only one brake pad was completely worn out. Two brake pads were less than half worn out and the other brake pads were not worn out at all and were very good. All the rotors were in very good shape because none has any grooves, scores or any other marks of wear and tear. The thickness of all the rotors were very good.
The photos of old rotors and brake pads are attached.
So, it is my contention that only the pads on one wheel in the front needed to be replaced. There was no need to replace any rotors.
The Cherry Park Automotive replaced all the rotors and all the brake pads so as to jack up the cost of repair. They have acted in a dishonest and untrustworthy manner. When I complained to Mr. Jamal, the owner he offered to put my old rotors back but because they cheated me I did not feel I could trust them. So, I decided not to have them put my old rotors back.
My demand is that they refund me the full cost of repair. I will give them my old rotors. I have used them in the past for maintenance on this car and another Toyota car.
Preferred solution: Full refund
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