Ashlynn C Tov

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Verified Reviewer
| map-marker Houston, Texas

Broke Car

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Cherry Park Automotive - Broke Car
My car went in for an oil leak. I am now having to pay tow fees because they broke my car. The car no longer runs. They offered to fix the problem they caused but for an additional $600. The manager is always out . The company replaced parts in the car without our consent while probably causing more damage to the car. We are out of almost $1000.
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Loss:
$716
Pros:
  • No pros
Cons:
  • Ignorant
  • Incompetent
  • Broke my car

Preferred solution: Full refund

User's recommendation: Go to a mechanic shop that actually knows what they are doing.

Silvio Sas
map-marker Houston, Texas

Jacked up automotive brake repair job by replacing all rotors and brake pads while only one pad needed replacing

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Cherry Park Automotive - Jacked up automotive brake repair job by replacing all rotors and brake...
Cherry Park Automotive - Jacked up automotive brake repair job by replacing all rotors... - Image 2
Cherry Park Automotive - Jacked up automotive brake repair job by replacing all rotors... - Image 3
Cherry Park Automotive - Jacked up automotive brake repair job by replacing all rotors... - Image 4
On February 23, 2018, I took my Toyota Camry to Cherry Park automotive on 7625 Cherry Park Drive in Houston for brake maintenance because when I applied the brake, there was a slight grinding noise from the front left. They checked the brakes and gave me a written estimate stating that I needed to replace all the rotors and all the brake pads in both front and rear wheels. I had estimate from another garage that said that the rear rotors were fine, but Cherry Park Automotive said that my rear rotors too needed replacing. So, they replaced all the rotors and all the pads and on my request they gave me the old parts. They charged me $550 for brake repairs including taxes. When I examined the old parts, I found that only one brake pad was completely worn out. Two brake pads were less than half worn out and the other brake pads were not worn out at all and were very good. All the rotors were in very good shape because none has any grooves, scores or any other marks of wear and tear. The thickness of all the rotors were very good. The photos of old rotors and brake pads are attached. So, it is my contention that only the pads on one wheel in the front needed to be replaced. There was no need to replace any rotors. The Cherry Park Automotive replaced all the rotors and all the brake pads so as to jack up the cost of repair. They have acted in a dishonest and untrustworthy manner. When I complained to Mr. Jamal, the owner he offered to put my old rotors back but because they cheated me I did not feel I could trust them. So, I decided not to have them put my old rotors back. My demand is that they refund me the full cost of repair. I will give them my old rotors. I have used them in the past for maintenance on this car and another Toyota car.
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Loss:
$550
Reason of review:
Pricing issue

Preferred solution: Full refund

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