Cherry Hill Imports

5/17/2019 3:18:41 PM Tierney W.: Hello! My name is Tierney W.. How can I help you?

5/17/2019 3:18:54 PM Blake Taylor: Hi how are you

5/17/2019 3:19:04 PM Tierney W.: Hello Blake, thank you for chatting in today! I am well, how are you?

5/17/2019 3:19:22 PM Blake Taylor: I bought a vehicle from Audi and I am entirely dissatisfied with the level of service

5/17/2019 3:19:46 PM Blake Taylor: Who can I speak with outside of the dealership?

5/17/2019 3:20:10 PM Tierney W.: You can file a complaint against the dealership here.

5/17/2019 3:20:31 PM Blake Taylor: How do i do that ?

5/17/2019 3:20:58 PM Tierney W.: You can either email your complaint to audicare@***.com, share the experience in this chat, or call +1 80* 822 ****.

5/17/2019 3:24:26 PM Blake Taylor: I bought a vehicle from Audi less than a month ago. After I bought the vehicle I noticed the ride was of. There was allot of pulsating and cabin noise. I bought the vehicle into the dealership and after it was inspected they found that 2 of the rims were cracked, there was a bubble in on if the tires and the rotors needed to be replace. This vehicles was a certified vehicle so I am not sure why the rotors were not replaced before it was certified

5/17/2019 3:25:54 PM Tierney W.: I certainly regret to hear of your recent experience. We strive to provide a luxury experience for our customers and it's a disappointment to hear we have fallen short of that in this case. May I ask which dealership it was that you have been working with?

5/17/2019 3:25:57 PM Blake Taylor: They made me pay for the tire and agreed to replace the rims along with the rotors

5/17/2019 3:27:48 PM Blake Taylor: When I received the vehicle back the pulsating was gone but the cabin noise was still there. I bought the vehicle back into the dealership on Tuesday and they are saying the tires are causing the cabin noise. I have been sitting here over and hour and they still do not have a status on the vehicle.

5/17/2019 3:28:45 PM Blake Taylor: I told them when I came in I don’t want the vehicle they can have it I have been in this dealership back and forth way to much

5/17/2019 3:29:40 PM Blake Taylor: I do not have the time or the patience to run back and forth to the dealership for a vehicle that is less than a month old with 38k miles

5/17/2019 3:30:55 PM Blake Taylor: The dealership is Cherryhill Audi. I gave them a bad review and was contact to take it down by the dealership after they fixed the rims

5/17/2019 3:31:12 PM Blake Taylor: This has been a horrible experience

5/17/2019 3:31:26 PM Blake Taylor: I’m am still sitting here at the delaership

5/17/2019 3:32:36 PM Tierney W.: I understand your frustration, sir. I have documented your experience as well and will be sharing this information with the appropriate parties who work directly with our dealerships. May I ask what the VIN of your vehicle is?

5/17/2019 3:32:40 PM Blake Taylor: I have been here since 2 and it is now 3:30

5/17/2019 3:34:13 PM Blake Taylor: vin:WAU43AFD7GN016327

5/17/2019 3:34:20 PM Tierney W.: I certainly understand how inconvenient vehicle repairs can be. Thank you for the VIN!

5/17/2019 3:35:24 PM Tierney W.: Outside of documenting your feedback, may I ask what it is you are seeking from Audi of America?

5/17/2019 3:37:33 PM Blake Taylor: I don’t want the vehicle at this point. They can have it

5/17/2019 3:38:01 PM Blake Taylor: I am over the inconvenience and dissatisfaction

5/17/2019 3:38:30 PM Blake Taylor: This is ridiculous

5/17/2019 3:38:42 PM Tierney W.: Understood. That will be a conversation you will need to have with your dealership to see if they are willing to work with you should you no longer want your vehicle.

5/17/2019 3:39:31 PM Blake Taylor: Well there goes another brick wall

5/17/2019 3:39:43 PM Blake Taylor: This is a complete Circus act

5/17/2019 3:40:08 PM Blake Taylor: You will never have to worry about me buy another one

5/17/2019 3:40:25 PM Blake Taylor: My next step is a lawyer

5/17/2019 3:40:28 PM Tierney W.: I understand your frustration, sir, and regret to hear of your experience.

5/17/2019 3:40:54 PM Tierney W.: As the consumer, it is your right to explore any options you see fit.

5/17/2019 3:41:27 PM Blake Taylor: If I am still sitting here at 4 I will be going home and contacting a lawyer

5/17/2019 3:42:13 PM Blake Taylor: I cannot believe this

5/17/2019 3:47:00 PM Tierney W.: I understand how frustrating this must be, sir. I would like to open up a case on my end to look into the matter further. That being said, if you choose to pursue legal options, you will need to work specifically with your attorney. Additionally, have you spoken with the service manager/general manager at the dealership at this time?

5/17/2019 3:49:30 PM Blake Taylor: No I have not spoke to him directly

5/17/2019 3:49:40 PM Blake Taylor: They said he was involved

5/17/2019 3:49:59 PM Blake Taylor: I have not spoke to him

5/17/2019 3:50:10 PM Blake Taylor: I just left the dealership

5/17/2019 3:51:19 PM Blake Taylor: I have spoke with the service manger

5/17/2019 3:51:48 PM Blake Taylor: I will be looking to retain a lawyer Monday morning

5/17/2019 3:52:28 PM Blake Taylor: Entirely done wasting my time

5/17/2019 3:53:07 PM Tierney W.: I understand your disappointment and I will be sure to accurately document our conversation here.