Anonymous

Awful and very misleading

Everything we were told was completly false. We were over charged and the carpet is far worse than before they came. 24 hours later the carpet is still wet and smells awful. Called the company and they were unprofessional and rude blaming us and suggested we have a leak. Our house is very new and we have never had an odor or any other type of problem until they came. I asked to speak to a manager and the lady on the phone said the manager does not want to speak to us and had the technician call who would interrupt and not let my fiance finish his conversation. We were told if we did not add all the additional services thatit was pointless that they do anything. Very disappointed.
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Reason of review:
Bad quality
Darry Hzo

Exceedingly poor

Found the staff member was unprofessional have had damage to property . I would not recommend this company to any body .
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Reason of review:
Bad quality
Anonymous
map-marker Lowell, Michigan

Pet Urine cleaning still unresolved - technician will not return

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The Lowell Chem Dry service area technician and owner is unwilling to give me a day and time to return to my home and retreat with PURT the pet urine area in my home. I was told at time of 1st treatment that it was guaranteed to be 100% effective, but if not, a repeat treatment would be of no charge. Because this is a non moneymaking deal for this technician, he is unwilling to be honest and do the right thing. He has strung me along for 2 months and will not give me a date or time to return. This is NOT how you treat a customer!!!!!!!!!!!!!!!!!!!!
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Reason of review:
Unresolved pet odor and technician unwilling to resolve immediately

Preferred solution: Deliver product or service ordered

1 comment
Guest

I was also told a retreatment would be done at no charge if the 1st treatment did not work. And when I called back to schedule the retreatment the cost was the same as the initial treatment- and no the area was not resoiled- I had it blocked off completely.

This was Chemdry that services the savannah ga and surrounding areas.

Seems that the franchise is telling owners to give customers false information about the retreatment to get business. Looks very bad for them

Julen Lcd
map-marker Paddington, New South Wales

Worst cleaners ever

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I had Chemdry clean my carpets for $400; you would not even know they entered the house. The carpet was worse than before they entered if so! The stains on the carpets were excatly the same and the carpet did not even look fresh. I can do a better job with eucalytus spray. I can see why they have a rating of 1.4!

I don't recomend at all.

When they come back and inspect they lie and blame the stains on someone else.

I had a person from airtasker for $66 a steam clean do a better job!

$400 is outrageous for no clean!

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Loss:
$400
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Guest

Carpets just finished drying after Chemdry service. Not only are the stains STILL there, but there is now an orange stain that was never there to begin with.

High traffic areas are far more noticeable now ????

$175.00 for what exactly?? Husband is calling technician right now.

Anonymous
map-marker Fort Lauderdale, Florida

CHEMDRY ENCOURAGE EMPLOYEES TO LIE TO CUSTOMER ABOUT A FALSE PURCHASE

I AM AND EMPLOYEE FOR CHEMDRY AND I WAS TO;D BY THE OWNER TO TLIE TO THE CUSTOMER ABOUT A PRODUCT HE OFFER TO BOOK THE JOB. UPON MY ARRIVAL THE CUSTOMER TOLD ME SHE WANTED THE PRODUCT HE MENTION BUT WE DO NOT CARRIE THE PRODUCT AT ALL. THE FRANCISE OWENER ENCOUAGE ME TO TELLTHE CUSTOMER THAT THE CLEANING AND SEALER IS INCLUD OF CHEMDRYED WHICH IS A BOLD FACE LIE....I TOLD THE OWENER I WILL NOT LIE TO THE CUSTOMER , I HAVE TEXT MESSAGES FROM THE OWNER THAT SUPPORTS MY CLAIM. I WILL BE NOTYFING THE NEWS MEDIA WITH THE PRINTED TEXT MESSAGES FROM THEFRANCHISE OWNER
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Anonymous

Ruined velveteen antique couch

Chemdry - Ruined velveteen antique couch

Had a couch, chair and foot stool cleaned in Port Orchard , Washington. Chair and stool's cloth coverings done well, but our older (in excellent condition) velveteen couch was ruined.

The original crew left tool marks over the whole couch and destroyed the pile, all exposed after the couch dried. Their fixall guy came in and spent several hours brushing it out but the damage was done. My advice is to take pictures to document condition of your furniture before they start. Though they all bragged of up to 15 years experience, they didn't know how to deal with this material and insisted that I couldn't address the problem because I had no experience in the field.

Fortunately for them we aren't the suing type. Good luck.

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Reason of review:
Bad quality
Anonymous
map-marker Apple Valley, California

Chemdry Carpet Cleaning Service Review from Apple Valley, California

Chemdry Carpet Cleaning Service Review from Apple Valley, California
Chemdry Carpet Cleaning Service Review from Apple Valley, California - Image 2
Chemdry Carpet Cleaning Service Review from Apple Valley, California - Image 3

I made an appointment at A home show for a $33 dollar a room special! I told the Owner Jason the carpet is only 2 months old and my dog got a hold of the baby oil bottle and got spots throughout the house I had 1 room and a hall and a small patch in the living room 7x8 ft I thought no more than 3 rooms .

$99 at the most. I was gone the day they showed up so the crew did the job and proceeded to charge my wife $50 for each room and then $2 a lineal ft for the hall 25 ft x2 $50 more dollars the hall is only 3ft wide!! Then they told her we should get a sealer and disenfectant put on the carpet to the tune of $80 dollars!! So now we r up to $230 !!!

I called and talked to the office person and explained about the mistake in pricing and I was pissed off they sold my wife additional treatments for a 2 month old carpet!! And they did not honor the special price!! She was so rude and told me well if your wife signed the paperwork then that was it!!! I told her this was wrong and I was not ok with this solution , she once again said basically TO BAD!!

I told her I wanted to talk to the owner she said she would see what she could do!! 3 hours went by and nothing!! I then found out my wife Wrote a check !! Yea!!

I stopped payment !! Then later that evening the owner called me back we had a conversation about everything and he would call me in Monday for a price that he came up with !! I told him about the canceled check so he would not put it in the bank !! And get charged a fee !

And that I would split the fee I paid with him !! So here we r today within a couple of days every stain on my carpets came back !! And where my dog got sick I could not get the stain out !! Where they supposedly put a sealer on !!

I'm calling BS on this company !! I'm not going to pay them a dime !! But he keeps calling me for $190 this is what he says I owe !! They will not be coming back to my house !!

And he will not be getting any$$ from me !

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Reason of review:
Pricing issue
3 comments
Guest

you can decide to not pay until you have a lien on your house. Law states they are to be given the oppertunity to fix the issue.

And the carpet so new, no warranty? I more concerned about the dog.

Guest

Well, did you scold your wife? Obviously, she made a decision for your household.

If she can't be trusted to make a decision, don't leave her alone. Those pics you posted don't just look like baby oil, but also your dog is *** in your carpet.

Guest

Grays on committing a crime called theft of sercices

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Anonymous
map-marker Porirua, Wellington

Chemdry - Carpet Cleaning Service Review from Porirua, Wellington

Firstly we were quoted around $270 to have the carpets cleaned in our 3bedroom house (excluding areas covered with furniture) When the guy came to measure the job, he measured wall to wall. He then quoted us $315!

We thought ok, fair enough and had 3 stains that needed treating in the lounge. Once he cleaned the carpets he stood in our driveway and insisted we pay "cash upon completion" so he stood there while my husband had to drive into town to get cash out. We noticed 2 NEW dark stains on our bedroom floor that were soapy and dark and sopping wet.. We initially thought it was strange as our bedroom carpet was in excellent condition prior to cleaning (we just figured we might as well get the whole lot done for open home) now the carpet has dried and looks terrible!

2 really obvious stains dried into the carpet!

So pissed off. Gonna ring up chemdry tomorrow and tear them a new one.

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Reason of review:
Bad quality
Anonymous

Chemdry Carpet Cleaning Service Review

The technician walked in the door and immediately told me that it would be more expensive "very expensive" to get my carpet cleaned. He had no idea even what I had been quoted but immediately went into his up sell mode. I asked him to leave and that I would call another company.
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Reason of review:
Poor customer service
Anonymous

If Homeowner Offers Plastic Sheeting To Protect Hardwood Floor- Use IT.

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First, the technicians were friendly and nice. I offered them plastic sheeting because of the hardwood floor underneath the 8' x 5' area rug. They said they did not need it due to the "reliability" of their solutions not to bleed through. Needless to say, I looked under the rug when they were through and there were two puddles of solution. The machine they used slung cleaner or sealant all around the rug onto the wood. I had to get down on my hands and knees to clean the wood (which is not what you're to do with a femur tumor and back condition) all around the 8' x 5' rug and especially where they had walked on the rug then onto the wood- footprints had to be cleaned up also. When a homeowner offers you plastic sheeting- use it. I cannot tell my husband that they charged me $130.00 (clean & seal) he would hit the ceiling and cancel the check. Me ? I'm going to let this go because it would do no good to have them come back. Very disappointed especially because the men were friendly and nice. I guess I would be too if I made $130.00 for less than 30 minutes worth of work, not look to see if I made a mess somewhere and just leave the homeowner (disabled veteran) cleaning up after me. I'm a fool and now I'm going to be a liar to my own husband- I can't tell him about this. I should have done some homework on reviews for Chem-Dry. Would be glad to provide some type of visual but my husband has the digital camera for his work. I realize the onus is on me but I don't have the digital. I'm not a liar but now- and, to my husband no less. I am a fool.
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Loss:
$130
Cons:
  • Cleaning service
Reason of review:
Not as described/ advertised

Preferred solution: Learn from my mistakes. In this technological age, I should have searched these reviews. Lesson learned.

Anonymous
map-marker Richmond, Virginia

Beware they will try and up price on you - LISTEN to FAST TALK

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First the agent added items that were optional and did not explain, to my mother (a senior citizen) who wasn't clear on what she was being offered, that items were optional. Once he finished quoting price, bill was $100.00 more than original quote. Luckily, I was there to explain to her what was being offered, and she quickly declined; however, the agent promised to clean an area rug (5X7) for her as well. She did not ask him, he happily offered; however, when he was leaving I asked him was he going to clean the rug, he said NO, since she did not get optional package. What bothers me, is that he offered to clean the area rug when he first entered the house, before she had agreed to additional options. So, what agent did was out of revenge for us not adding optional services, he left rug rolled up in kitchen, and did not honor his offer, which he did not say was based on conditions. I have been unsuccessful getting anyone to call me back.
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Cons:
  • Service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Jalecia Cof
map-marker Greenacres, Washington

Chemdry Carpet Cleaning Service Review from Greenacres, Washington

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I paid $99.00 special for groupon..the an additional 171.00..service was terrible..the truck didnt mount heat..the lady Syndey at desk was not customer friendly..didnt want to pick up phone so I had to call from different to try and resolve issues that I was having about their service. They sent a tech with only 1 month experience.

He tried his best to please us but it was the truck and machine not jim.Took almost a day in a half for carpets to dry. I asked for a re-service so Im waiting to see will that happen.Not pleased at all..and still havent got any follow up calls from anyone.

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Reason of review:
Bad quality
Anonymous
map-marker Redondo Beach, California

Sick Employee

ChemDry has cleaned my carpets well for years. Three room special.

He cleaned the rooms very well. The carpet cleaning person had the flu. I was wondering why he was acting so strangely. He was the only person I came in contact with over the weekend.

I was sick over the weekend. Service date: June 3, 2016.

ChemDry has cleaned my carpets well for years. Three room special.

He cleaned the rooms very well. The carpet cleaning person had the flu. I was wondering why he was acting so strangely. He was the only person I came in contact with over the weekend.

I was sick over the weekend. Service date: June 3, 2016.

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Reason of review:
Sick Employee
1 comment
Guest

I hope you don't go to Walmart or McDonald's or the grocery store. Employers don't let service people off for being sick.

Those little buttons you push for a drink or an elevator button are riddle with germs. Build a bubble my friend and you will still get sick. Have you ever read the reports on how many germs are on coins and dollars?

Get over yourself. Have a happy and healthy day :)

Anonymous

Innovative Chem-Dry Isn't!!

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Recently, I had Innovative Chem-Dry of Hopewell, Illinois give me a price to clean my carpet. The men asked if I had pets, and I told them I had 2 dogs.

When they arrived, they brought in their UV light to show me areas where the dogs had urinated, and proceeded to explain how wonderful their PURT was and gave me a quote of 600 dollars for 2 rooms that aren't that large. After thinking it over I called to cancel my appointment, but they dropped the price to 485, so I went ahead and had them come. They used a round carpet head, very similar to a small buffer in size and pre-treated areas with their solution. They were here no longer than an hour, I paid them and they left.

I got out my UV light after the carpet dried and low and behold, the urine stains are all still there. I have a product I bought at Petsmart called, Simple Solution Stain and Odor Remover. I sprayed it on the stains, scrubbed it with a brush and voila! The stains came right up.

What I bought at the store worked better than Chem-Dry. I would NEVER use their service again for anything. They use scare tactics to convince you to use their overpriced service.

You're far better to search out a locally owned hot water extraction service than to use these guys. Innovative Chem-Dry isn't!!!

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Cons:
  • Cleaning service
Reason of review:
Bad quality
1 comment
Guest

I used to work for Chem-Dry in the stuff that you get from PetSmart usually makes it worse it's not the stain that you have to worry about it is the salt that is Left Behind from the urine that gas is off a smell the part destroys the salt that makes the smell if it's still stuck in there it's because he missed something. This stain is from the urine bleaching the carpet from whatever was in your dog's diet.

Anonymous
map-marker Richmond, Virginia

Other Product Review

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This company is a really bad company that will cancel on you. Without even telling you. I had to call to find out that they were not coming this is not a good buisness
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Reason of review:
Poor customer service