Chemdry

It was my first experience with Chemdry Co. When I called the office I was very clear that I need a deep carpet cleaning and looking for a truck-mounted equipment.

I explained that my apartment is on the 2nd floor and in the middle of the building, so obviously requires a long hose. I was assured by Jeanette this is not a problem and they have everything I need for what I am looking for.

When technician Art arrived, the first thing he did was to inform me that their hoses are short and he would not be able to do a deep cleaning. I called the office right away to find out what went wrong, since I'd emphasized in our initial conversation that I need a truck-mounted cleaning company. Jeanette immediately got rude, sarcastic, accusatory and ended up hanging up the phone.

Not only that, she called the technician on my premises and ordered him not to do the work for me. It took me 2 days and hired people to move the furniture and prepare for that cleaning. So, there was nothing for me left to do but to ask Art to stay and do what he can. Art did the best he could under circumstances.

I am appalled with the customer service, I truly think you don't need to use deception and misinformation to have a successful business. In fact, it does the opposite. Not only I'll never use your services ever again, but I'll spread the word about your practices, so that customers know you lie. Your ethics and morality need a deep cleaning.

With the truck-mounted hose. Thank you.

9.4.18 I had ChemDry to my house this morning in Skillman, NJ. They have come several times in the past and have the exact measurements of the 2 rooms where I needed to have the carpet cleaned.

I was quoted a price on the phone. She indicated this was their per room pricing. Since one of the rooms is large, she counted it as 2 rooms so quoted me a price for 3 rooms. I was fine with that even though the price was $240 ($80 per room) and did not include the protectant.

The technicial came and fiddled around on his calculator as my daughter and I moved all the furniture.

He quoted me a new price over $300 again telling me because the room was oversized. I told him they had the measurements of the rooms when they quoted me the pricing - how could there possibly be a different price? Then he got out his measuring tape and started to measure. I told him look, your company had the measurements, we discussed it on the phone and I received a quote based on those measurements.

How can you possibly have a different price? The rooms are the same size as they were the last several times you came out to clean them.

He didn't know but stood by his new improved pricing so I told him it was the $240 for the service we agreed on or he could leave. He left.

Be care of the bait and switch with ChemDry. This isn't the first time it has happened and as I do my research I see many others have had the same experience!