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Chem Aqua

Chem Aqua

www.chemaqua.com
What is your customer experience with Chem Aqua?

Chem Aqua Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Chem Aqua has a 1.0 star rating from 1 customer review, with 100% unfavorable ratings and the recommendation “You can do better.” Consumers report dissatisfaction with billing practices and customer service and note a high price level.

Positive Feedback

Few positives are cited; the account remained active as a national account despite reported service gaps.

Negative Feedback / Risk Areas

  • Customers report poor customer service and unresponsive reps.
  • Billing practices and unclear charges generate customer complaints.
  • Promised services like telemetry sensors and dosing were not delivered.

Key Takeaways for Future Customers

  • Read Chem Aqua reviews and verify contract terms before committing to a membership or auto-ship setup.
  • Confirm billing, refund policies, and who manages your account to avoid surprises.
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Nalini Tvo

Duh, Dissatisfaction with Vendor

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AI Highlights
  • - They promised wifi sensors and chemical delivery, but did not deliver.
  • - Chemicals are numbered; first rep ordered without notice; I found the MSDS.

The vendor blows a lot of smoke up your butt, but doesn't really deliver on their promises. They promised wifi telemetry sensors for the chemical tanks and promised to deliver and pump chemicals into the tanks, but nope and nope.

Their chemicals are identified only by numbers. The first rep ordered chemicals without informing me of their use. Even the unresponsive new rep doesn't know. I had to do my own research to find the MSDS.

It's too bad it's a national account, with two years left on the contract. I tried to rate it a ZERO, but the system wouldn't let me.

User's recommendation: You can do better.

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Anonymous
map-marker Gallatin, Tennessee

No idea who was handling our acct

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vendor called and supposed to be in today, regarding service

running without loop treatment in several areas for who knows how long.

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