Anonymous
map-marker The Villages, Florida

Unsuccessful attempts to reset password

Attempted to change password several times, but could not get the cue to proceed further successfully.

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User's recommendation: Do not hesitate to reach out for Chef Steps technical help-- anticipate patient assistance and expect they will stay on the phone with you til issue is resolved.

Jeffrey B Zny

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Verified Reviewer
| map-marker Birmingham, Alabama

Question about apps,

I have the original Joule and have just purchased the Joule Turbo. My goal for having two Joule's is to allow me to sous vide proteins and vegetables at the same time, so the meal is completed at the same time.

Does the Turbo have a new app and will the Turbo and original Joule be able to run at the same time or will the Turbo app interfere with the Original Joule? Do you have two apps? I have also had to delete the app and reinstall several times during the same cook. Am I correct to assume the unit run of wi-fi and blutooth?

The original connected to Wi-Fi when I set it up but it apparently does not connect now. Is there a visual indicator to determine if wi-fi is connected?

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Rob M Szr

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Verified Reviewer

Tech support

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Never responded to my problem after 2 weeks never called me back to take care of my problems with my product.

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Pros:
  • Product does well when it works
Cons:
  • Customer service sucks

Preferred solution: TECH SUPPORT!!!

Anonymous
map-marker Bideford, England

Totally inappropriate content for UK market

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Chefsteps is a recipe video website that needs a Studio Pass to see the recipes. If you pay you get recipes using Breville and Joule gadgets to make outrageous dishes.

The gadgets are not sold in UK, you later find. Neither are some of the more exotic ingredients. Their website only allows you to comment on a range of topics. I emailed, contacted via the website all unsuccessfully.

Tried Pissed Consumer and got an emailed refund straight back. Thanks PC.

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User's recommendation: Take care

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