Ate at Cheeseburger in Paradise in Myrtle Beach South Carolina on 5/31/17. The food and waitress(Sydney) were very good. The hostess(Caroline) was very rude and did not provide any silverware when seating us. She acted as if it was to much for her to smile and provide a pleasant experience. We are locals in the area and understand that the constant flow of customers can be overwhelming. But we are not even to the busy season yet and this is her attitude.If I were management I would not want this young lady greeting my customers. It is not a good experience being treated so rudely. Hope not to see this young lady if we ever return to this restaurant.
Cheeseburger In Paradise Hostess
- Hostess attitude
Reason of review
Poor customer service
Bad Service and no "comps" from manager
We ordered our drinks from the bar, not until, 20 minutes later, when we placed our food order, did we then have to AGAIN, ask for our drinks. The food ordered, which was for only 2 people, was incorrect when it finally was served. I had asked for a "PO' Boy Sandwich", which came with a FREE "house salad". I brought up the server's mistake and when I received the bill, he had charged me for TWO SIDES. (the salad itself was included in the price of the sandwich) I was also charged for his mistake, which was bringing me fries I never ordered. I asked the server to fix the bill and I asked to speak with the manager. The bill WAS corrected, bit we waited almost 30 minutes for our bill to be fixed. The manager offered ONLY an apology and said " please try us again". I felt, in view of all the mistakes made by the server, I should have been comped at least SOMETHING by the manager.
Sterling Heights, Michigan
Cheeseburger in Paradise - Terrible Service
My best friend and I went to a Cheeseburger in Paradise for the first time a few weeks ago. It was about 8PM, and there were only about 10 other people in the entire restaurant at the time. Now, I'm a waiter too and I understand how it is. Teenagers can be the worst, but some people just do not realize we are all bad. I noticed our waitress glaring at us from across the restaurant before she came over to talk to us. She had a smug grin and was very monotone with us. We ordered and she got us our drinks. We ordered chips and queso, which probably takes only about 2 minutes to put together, and waited 20 minutes to get our appetizer. When she came with the appetizer, our drinks were empty and we had to ask for refills. That never came. About 15 minutes after the appetizer was out (about 35 minutes total) our meals had arrived. My friend ordered a Patty melt/fries and I got a double cheeseburger/fries. I work at a burger joint and I know it only takes about 5 minutes to make a burger from start to finish. When we get our food I notice I don't have fries, but sweet potato chips? Which I was charged a dollar extra for. The waiter apologized and the manager came out. She examined the situation, said she would get us refills and brought out a plate of fries--cold--that I was also charged for. Halfway through the meal, our drinks were still empty and she did not return to check on us, a definite MUST. We waited 10 minutes after we finished until I could flag her down for our bill, that was $56.99. That's right. 56.99 for a patty melt/fries, double cheeseburger/fries/potato chips and chips and dip and 2 drinks. Ridiculous. I tipped her $5 for her "trouble" leaving a note that said, "Not all of us teenagers are bad, I would have tipped you $20 if you had actually taken care of us."
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