Anonymous
map-marker Mansfield, Ohio

Because your phone lines were down and I was wondering what was going on but everything is fine

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I was just wondering at that time that I got in touch with you what was going on with your phone services so when I went out to CheckSmart in my city all the phone lines were down and being repaired
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Cynthia G Ozn

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Verified Reviewer

I put my information in there yesterday and they approved it and it's still not in my bank account

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I went online signed the application got approved for $1,000 and there's nothing coming back and she said at the when I called but then you guys don't do online CheckSmart so who was lying
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Loss:
$10000
Pros:
  • Payday loan
  • Money
Cons:
  • Whole company

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Euclid, Ohio

Complaint

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I went to the check smart at the plaza on Lakeshore Blvd the lady was a caucasian manager there I went to cash my cashiers check from American 1 credit union I closed my account because JP Morgan Chase Bank was doing something fraudulent to my account so I had to close it . But the manager was rude and asked me so what is this check for ( like I did something wrong here , why on earth would she ask me that.) I feel she was being prejudiced against me here. being very
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Cons:
  • Nycole manager
jennifer m Efa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boardman, Ohio

Scammers

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presented a check to them to cash from my 401k for an overpayment. checksmart verified it and it was fine. they tried to deposit twice and made this check bounce. they called me and said they want their money back. they have it and tried to do something illegal.
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Loss:
$310
Pros:
  • Fast service
Cons:
  • Illegal checking practices
  • Embezzlement

Preferred solution: Deliver product or service ordered

User's recommendation: Dont use them! they are scammers and play games then rude on the phone

Lisa W Jwp

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Verified Reviewer
| map-marker Columbus, Ohio

Check CASHED but put portion on PREPAID CARD FULL OF FEES

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NinjaWent to cash tax return required for portion be on prepaid card. already $110 to cash didn't want ATM fees was lied2 turkey hill/giant eagle free. $5 taken out immediately ,4 monthly fee. So $20 over 4 months or $20 ATM fees to get out this is insane. Laws prohibit predatory lending so here's new way to rob folks. Pay twice to get your own money. This has to be illegal
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Loss:
$125
Cons:
  • Expensive
  • Sneaky
  • Charge for same service twice

Preferred solution: Full refund

User's recommendation: DON'T GO THERE WOLVES IN SHEEP CLOTHING

Justin R Icm

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Verified Reviewer

Because I ripped me off for money and I they didn't want to change my pin number and change my email address unhappy

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Checksmart - Because I ripped me off for money and I they didn't want to change my pin number and...
So let me get this straight and I gave money 2 CheckSmart a check two checks that was $60 and $75 and they give me back $121.02 and really found the bank was $14 behind my back so she took from me 8 something and to keep my account open with $6 that's how much I put in and something went wrong so I don't know why I got back to $2.26 all my account and I had to make a call 2 calls and then I had to pay $2 and I still not Compass anything and I got 0.26 on my account left and I'm unhappy
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Loss:
$16

Preferred solution: Full refund

Anonymous
map-marker Louisville, Kentucky

I have a account thats in collection's

I called to make payment arrangements and the rep was rude and made me not even want to try. I'm on a fixed income and am trying my best to repair the damages of my past but I dont deserve to be treated that way.
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2 comments
Guest

"I'm on a fixed income " Everyone is on a "fixed income." Stop with the whining and either honor your contract or don't and face the consequences.

Guest
reply icon Replying to comment of Guest-1996940

Whoever you are, there is a special place in Tartarus for people like you.

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Resolved
Millie M Wzj

Resolved: Ripped Me Off

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Updated by user Dec 13, 2020

Just delete.

Original review Dec 13, 2020
Went to borrow money told clerk I wanted to borrow $450, said they cant do even had to give me $455, ok whatever - When she counted the money back she gave me $405, I just thought she made a mistake and didnt hear me correctly due to thick glass, two days later I looked at my receipt to make sure I had the day that it would be due, realized then that she did the loan for the $455 but only gave me $405, she pocketed my $50, called them back to get this checked into and was told her drawer balanced for that day, of course it did you idiots she pocketed the $50 bucks, he said she would turn to their loss and prevention department to look at the cameras to see what she counted back to me abd would let me know, two weeks later NOTHING, HAVENT HEARD FROM ANYONE !!!!! Dont go to check smart Fort Wayne, Indians on Coliseum Blvd Rip off people there !!!!!!!!!!
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Loss:
$50
Pros:
  • Money when needed

Preferred solution: Review cameras to prove I was ripped off

User's recommendation: NEVER USE !!!! Ripped off my money !!!!

Sherrie R Oua
map-marker Tucson, Arizona

Cashing fees

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This is twice I have gone to.cash a check at check smart First check was the stimulus check the clerk never told me the fees until after it was cashed it ended up costing me 3%(40.00) wasn't happy but found out later could have cashed it at Wal-Mart for $4.00. Then I turn around today to cash another stimulus check for.$700.00 and was charged $70.00 (10%) so to cash two checks it costed me a total of $110.00 Plus gas fee, and buying two debit cards. One burn shame on you twice burn shame on me it isn't fair to take advance of people that doesn't have checking accounts and could really use the $110.00 to pay a bill or two or provide food for their family.
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Loss:
$170
Pros:
  • Comvience
Cons:
  • All

Preferred solution: Price reduction

User's recommendation: DONT USE CHECK SMART CASH IT AT THE BANK.IT WAS ISSUED AT

Jacklin K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Harper Woods, Michigan

Not compliant with state law

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Accidentally pay the loan off instead of voiding out they made me do the loan for the same date which Hood made me pay them twice in one month for the same loan on the same date for the same payday
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Loss:
$77

Preferred solution: Full refund

Jacklin K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Harper Woods, Michigan

Terrible customer service and not State compliance

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not State compliance don't comply with the state regulations.
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Loss:
$77
Pros:
  • Payday loan
Cons:
  • Whole company
  • Always waiting in line never enough help

Preferred solution: Full refund

User's recommendation: Never always refer to another company

Anonymous
map-marker Dearborn Heights, Michigan

Not follow state law

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They made pay for a loan for same date twice accidentally paid loan off and instead of voiding the charge another fee for same date
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User's recommendation: Never

Shadee Hfv
map-marker Boardman, Ohio

Horrified

Updated by user Dec 19, 2020

Want a apology

Original review Dec 19, 2020
I visited checksmart to cash a presettlement funding cash advance check today in Boardman ohio..today is 12-19-2020 the treatment I recieves was horrific and racist ..The woman working and the manager treated me as if I were a criminal she said she thought the check was fake and I asked wasnt there a way to verifiy the check the check was from legal funding..she told me frankly that she thought the check was fake..she askrd me a million questions befofe she even verified the check like 1400 dollars is a lot of money for a black and what am I doing with that..ot was horrific i felt violated and was publicly embarrassed by what she said to me the year is 2020 black people matter and im tired of racist treatmemt from suburban area where we spend oud black dollars.i was told to leave the store because I asked her how coukd she say the check was fake even askwd her to call my attorney.Her name was Jessica and the manager in the store was rude right along with her..its terrible to recieve that type if custumer service
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Cons:
  • Poor custumer sevice
  • Asault on my character

Preferred solution: Apology

1 comment
Guest

"call my attorney" People who have to trade at a check-cashing joint DO NOT have attornies. If you did, you would be at a REAL bank that would have placed a 10-day hold on an insurance check.

Insurance checks always get the hairy eye from any institution. It has nothing to do with your race fool. Jokes like this that you go to are used to all kinds of fraud from all kinds of people.

Please stop with the nonsense and learn how to type out a comment that doesn't look like a 4th grader composed it. Please, do not reproduce...

Anonymous
map-marker Marysville, Ohio

Cant activate card

Went to activate card and keeps saying my phone number is invalid. Can't get money for my bills all weekend.
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Steven l Lpz
map-marker Warren, Indiana

Closed early

Is it common practice ro lock doors before 6 with customers in the building and more than one service person in the building
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Preferred solution: Dont close early o fridays