Checksmart
Reviews and Complaints
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Verified Reviewer | Indianapolis, IndianaCustomer service leaves a lot to be desired. Condescending and snarky young woman I seem to get stuck dealing withth
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Verified Buyer | Harper Woods, MichiganI had a problem at the location, tried to reach corporate and couldn’t.
Preferred solution: Apology
Horrible customer service, unfriendly, give customer wrong information on there loan
Each time I go into a certain location, customer service is just horrible. Line are long, employees playing and talking to each other while the line are long.
They dont treat there customers like customer. They treat you like a problem. They give wrong information out about your loan. Each visit its always a issue, they forget to give you correct paperwork to sign.
They also leave there customer outside waiting, and will ignore you. They never open the store at the correct hour. They also talk and make mean jokes about there customer.. like is that a man or woman.
Thats not nice.. we are customer !!
On top of that people just want good customer service, not some joking and playing around. Ive work all day and tired people dont feel like all that messing around get me in and out not wait in line for 30 minutes and its on seven customer!
Interest not paid in full initially
- Money when needed
- Hidden information
Preferred solution: Price reduction
User's recommendation: When collecting payment collect the full amount plus interest don’t surprise customers when they come back to borrow with a interest fee from previous loans smh
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerFalse information
- Hopefully they stand behind customers that have been wronged
- Letting people use virtual wallets
Preferred solution: Full refund
User's recommendation: No recommendations
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Boardman, OhioComplaint
- Misinformation
- Took too long
Preferred solution: Full refund
User's recommendation: Stay away from this location
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sierra Vista, ArizonaI love how they understand my situation. No complaints
- Great services
- Convenient
- Money when needed
Preferred solution: Apology
User's recommendation: Go to checksmart they do understand your situation and problems
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Detroit, MichiganPay loan
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Columbus, OhioMade payment to Credit card on a second still not there
Preferred solution: Get my payment on the Credit card cycle goes though l tomorrow credit score going to go down because of payment not being there
One lady work with wus very would
She very not been very nice to me I take my husband down there start loan because they ask me bring people get loan from them and did she wus would when down there she wus on the other side of glass put her hand up telling me be quick I talk right need be quick and hundbend talk she wus not right how she talk to me and she doing my wife like she bring me hear for you for me get loan from guy you talk like that that not right for you do her like that she be with you for long time she just look at me then my wife ask her about the money for be me there she tell we talk I little bit then she talk how do what 50.00 dollar my wife just told her keep because look like did what give it to her and went to car because she been very very would to her why she in the store.i will be going the pay my bill I can get done with my loan
User's recommendation: I will not be customer at the store once I pay loan off will not be back
Call me 3 times a day for 2 months
Preferred solution: Stop calling
User's recommendation: Run away from here
Spread awareness
User's recommendation: Pay with cash if you can
My account
Preferred solution: Payment arraingement
Changing pay back policy
User's recommendation: No way would I ever recommend them!!!!
Unprofessional customer service
I took a check in from my mother and she the girl behind the counter was very rude to me and she asked me what the check was for and why my mother was writing me a check and I told her it was just so I could have some money in my pocket and she proceeded to call my mom and my mother told her yes I just wrote my son a check for the dollar amount on the check and my mom is currently having chemotherapy and so she's been a little wishy-washy and she wrote the wrong date on the check and I guess she gave the wrong check number by one digit and anyways the girl behind the counter said to me well your mom can't verify this check so I can't cash it and she told me that I needed to take it back to my mom and have her write me another check with the correct date and to have my mom make sure she had the check number correct so I went back home and I told my mom what happened and my mom wrote me another check and she voided the first check and she made sure to write down the check number that she gave me that was on the check and the date of the check and when I went back to check smart the girl was very rude to me and she looked at me and said now are you sure your mom is going to be able to verify this check and I said to her well why don't you find out and call her yourself and she at first slid the check under back under the glass at me and said I'm not helping you with an attitude like that and I was like a little appalled by the way that she snapped at me but I told her I was sorry if I was coming across as rude but I was a good customer and I've never had a problem cashing a check from my mother at CheckSmart and when I said that she snatched the check back from under the glass and she called her manager and she told her manager that the check was written in completely different handwriting which is a complete lie the only thing different was my mom used a different pen when she wrote the second
- Nice to be able to cash a check
- Girl was very rude to me because i was gay
Preferred solution: The girl to be warned against being bias against homosexuals
User's recommendation: Do not expect for them to be friendly or to be kind-hearted whatsoever
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The same thing happened to me! Was paying back over six months or a year, then they changed payoff to paying the whole loan plus interest and you have to reborrow don't have 700.00 to give back at one time.
Not fair that you have to pay with debit card now and no cash.
Not to mention the harassment with monthly calls! They say it's their job even when I ask them to stop.I would not recommend this company at all!!!
Whether it is their company policy or not they are not allowed to harass you with phone calls it's actually against the law and they can be shut down because of it.