Carrie Smx
map-marker Chandler, Arizona

Terrible experience

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I have had a loan for awhile and have paid it back more than 2x’s the amount if not more . I need you to hold it out for one week I also offered to pay half before due date and the Store employee was very rude and said whatever happens happens they will just take it out. All while you harass my contacts . This is a scam and I want an answer and and written apology for your unbelievable scamming money business . This is the most ignorant form of customer service . You should be ashamed of yourselves
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Cons:
  • Whole experience of getting lied to about a solution
  • Misinformation
  • Too high of interest
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

LeeAnn R Pug
map-marker Madison, Ohio

Sharks and crooks

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I borrowed 500. I ended up having to pay 1400 back to them. This is so UNACCEPTABLE. I am SICK of people stealing from us poor folks who are HONESTLY trying to survive. Shame on you people who get rich off of the poor. Even in the eyes 9f the Lord, this is WRONG!
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Loss:
$1400
Pros:
  • Customer service
Cons:
  • Too high of interest
Reason of review:
Pricing issue

Preferred solution: Price reduction

Salim Xsk
map-marker Phoenix, Arizona

Payment

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I am not a 'pissed customer' actually a satisfied customer. I was only trying to make syre i could make my payment on Monday instead of today due to a out of town family emergency.
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Reason of review:
Need to make a late payment
Trayce Fkq
map-marker Newark, New Jersey

Taking money without consent

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I spoke to someone on the phone about making payment arrangements. I get paid Fridays. You tried to charge my account in full today, overdrafting my account. A payment was already taken out of my account. So I don't understand how I can still owe in full. Only $87 was returned the last time. Wtf
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Reason of review:
Problems with payment
Anonymous
map-marker Knoxville, Tennessee

Fraud

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I have never had a loan through these people ever and they got a hold of my debit card number and withdrew money without my consent. BEWARE
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Tayquan Usp
map-marker San Angelo, Texas

Money taken from my banking account

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$706 was taken from my bank and I don’t believe I owe this company a *** dime. I need an immediate response you have left me and my family without any money.
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Reason of review:
Pricing issue

Preferred solution: Full refund

Anonymous
map-marker Carthage, Texas

Unauthorized charge

I recently had a charge of $200.31 taken from my account. I never heard of this company and I am going to file fraud charges on this company if I am not refunded my money.
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Dawn R Jmy
map-marker North Randall, Ohio

Request to Stop Ach Deductions on loan# 2356****

My name is Dawn Robinson I am requesting you to ach deductions on my loan# 2356****. at the northfield road store in warrrensville Heights. I tried to find an email address to send this to but was not successful on line. my email address is dawnrobinson171@***.com. my cell number is 216-307****. I have a copy of the stop ach deductions letter but need an email address to send it to. I have acquired the services of nationalpaydayloanrelief.com.
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Loss:
$589
Pros:
  • Payday loan
Reason of review:
not able to resolve issue quickly

Preferred solution: I need ach deductions to be stopped in my checking account immediately

Anonymous
map-marker Middletown, Ohio

Goodandbad

I paid off my loan before time i have a 1,000 credit line but they say i have a monthly fee with that of $32 a month i havent borrowed any money
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Deontay Fte
map-marker West Jordan, Utah

Fraudulent loan

I am in collection due to a loan that I did not take out.
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Reason of review:
Fraud
Rolando D Vdx
map-marker Norwood, Ohio

Misleading

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The agents at the Norwood location are not telling customers the fee amounts before cashing checks.
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Cynthia P Rhb
map-marker Central Jefferson, Kentucky

Coming from a seasoned general manager, you’re heading for a lawsuit

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Is this really named pissedconsumer? Am I wasting my time or will these issues be taken seriously? This isn’t my field, I guess I shall see... I lost my driver license the day my check arrived. I searched all day for it. I was unable to get it replaced and needed groceries BADLY! The manager was nice during my previous visits, so even though their prices are OUTRAGEOUS, we were in desperate need so I assumed he would be understanding. Since I had cashed checks here before, I also assumed they would cash it. The girl who waited on me had a horrible personality and should NOT be working in customer service! She charged me almost $150 to cash a $1000ish disability check! I asked her to please ask the manager. I know, I know, I shouldn’t have let the loanshark know I was bleeding! But this is MY COMMUNITY. This is OUR NEIGHBORHOOD in which these people are conducting business. So, of course I assumed they would help! By “help,” I meant $20 off or more. I have WITNESSED the manager charge others only 1/2 price! So what, was he in a bad mood today or is it my hair color? Or is it random favoritism? Or my Cleveland Browns shirt? CORPORATE CAN YOU PLEASE ANSWER THAT FOR ME? I MEAN, HOW WOULD YOU FEEL? DISCRIMINATED AGAINST? THATS A YES! Shouldn’t CONSISTENCY matter to you? Well, it matters to your customers! When possible, I prefer to shop locally, as you can clearly see from my reviews. I mean really? $150 on $1000? Issued by THE SAME BANK, SAME ACCOUNT as my last check? AND ITS DISABILITY!!! Wow! Look, I have worked my entire life! I WAS NOT ASKING FOR A HANDOUT! I didn’t mention my personal situation to that cashier, it’s none of her business and as bitter as she was, it would not have helped. Next, she returned and said $5...? AND EVEN SAID THAT RUDELY! Again, “I’ll take $5 off, that’s it, you want it?” I swear to you, that was her demeanor. Wow! They have some nerve, these people! Taking advantage of someone when they’re in need is not only seen as a VERY POOR CHARACTER , it is also completely UNACCEPTABLE in customer service. You see, it also shows the community the which you are conducting business, those very people YOUR COMPANY NEEDS to earn as customers, the real mission and vision of your company: a lack of character and no VALUES are not acceptable here. Seriously? How are you working with money when you CLEARLY can do math? You lost me, a REPEAT, ALMOST LOYAL customer right? So let’s say you only charged me 1/2 price, ok? THATS $75 over and over again! Plus any other services I may need. Now, you lost a customer, so you get ZERO over and... get it? A customer who posts and talks because...that’s how businesses become successful right? Last time I was asked to refer a friend. Oh I definitely will...TO WALMART. Word of mouth? I’ve SEEN the Manager charge people 1/2 price. I could have done a LOT for my 3 kids at Aldi’s with HALF of what they charged me! Boo! THE WORST PART.. they treated me like garbage. I have had my bank account 7 YEARS! But I needed to withdraw a large amount! Before that, I only came because it’s by my house (convenience) Never again, PREDATORY DISCRIMINATORY AND NEED TO BE REPORTED!
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Vanice Ova
map-marker Fort Wayne, Indiana

Unprofessional customer service

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Representative clarified policy and took complaint about rudeness in employee.
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Dawn G Sov

Pitiful

Went in their store today and just wanted a small payday advance loan, they told me I was denied because now they go off of your credit, even though Ive had the same checking account for more than 5 yrs and have direct deposit. If people had the best credit they wouldnt even need them. SMH. At this rate theyll be out of business soon!
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Jinx Dsh
map-marker Tucson, Arizona

Complaint

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Please call me when you are open so I can explain 520-468-****
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