Joesierra S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Portage, Indiana

Do not go here rip off

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Went cashed a check took 40 minutes and couldnt get all cash had put some on a card then finally after we left found out charged 200$ to cash it which never told us up front or we would of went to our bank or Walmart charges $6 really how you going tip people off like this didnt check n go just have a lawsuit about not mentioning fee come on guys need get your crap together and give some of our $200 fee back
View full review
Loss:
$200
Pros:
  • Cash checks
Cons:
  • Bad customer service and rude employees
  • Number of employees
  • Took too long

Preferred solution: Price reduction

Anonymous
map-marker Pike, Indiana

Payment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This pay online option is horrible. I have been trying to pay for my loan through the internet for over an hour. When I try to log into this site HTTPS://checksmart.ccfi.com I get options that are not pertaining to pay my bill. I get asked to put in what state I am in and the goes to the closest store near me directions. I have paid for this online before and had this same issue then. I go through this every time, but this time it is just going to have to be repaid late since I cannot pay online.
View full review
Pros:
  • Money when needed
Cons:
  • High pament return
  • Very difficult to pay back online

User's recommendation: just pay at the store you borrowed from. Online repayment sucks

Daitzel M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Howland, Ohio

Unable to deposit check in bank

You guys had a breach in your systems my bank will not take the check and I do not want charged almost 30 dollars to cash the check with you when I called and spoke with niles Ohio the told me they cannot waive the fee
View full review
Loss:
$26
Cons:
  • Forced to cash check with company for outrageous fee

Preferred solution: Full refund

Jennifer T Mta

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Paris, Ohio

Read before signing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I went to check smart in Marysville Ohio, to get a “pay day” as they advertise on the yellow pages. I only needed to borrow $100 and they informed me that I had to take a significant amount more than I actually needed.

Which I thought was odd but ok. I hadn’t borrowed from them in years. I signed all paperwork, as I normally did in the past, and within 4 days started getting calls asking for payments saying I was late. Spoke with the manager Chris, he claimed those weren’t call from his store.

Those calls came 2 to 3 times a day for the next 4 days, frustrated I went to the store and paid off the loan within 2 weeks. About 3 weeks later I began getting calls again saying I was late on a payment. I had no idea what they were talking about. My loan was paid off.

Well after speaking with them I find out I had taken out a “line of credit” with a company called crest line finance and that I was charged for the “line of credit” of $250.00 with interest. That is not what I thought I was getting into. I thought it was a pay day loan. They informed me pay day loans no longer exist, that when you borrow you are taking out a pay day loan.

They then said they are a collection company cm reacted by crest line to do collections only and that they couldn’t speak to me about the loan. I needed to call crestline. Gave me the number, I called crestline and they told me the same thing. Not at all what I thought I was getting into nor did check smart make this clear to me.

Please read before you sing. I was scammed and now to close this line of credit I have to pay $152 more to close it, and have to do it by mail with an attached letter stating I want it closed. Don’t be scammed by this company or crestline.

I will be filing with the BBB, the consumer finance protection bureau and the attorneys general office about this as well as leaving a review on crestline as well. TOTAL SCAMMERS!

View full review
Loss:
$152
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

4 comments
Guest

Me too

Guest

Same thing has happened to me, never again they need shut down

Guest

Same thing just happened to me. I refuse to pay it and will be closing it out.

Arguing with me that they gave me a flyer that states the annual fee.

Never given a flyer or any explanation. Scam company.

Everest Xxv

Im n ohio and everthing u said is absolutely truth same thing happened to me,they are liars

View more comments (3)
Lemarcus Qvf
map-marker Pike, Indiana

Checking on status of current loan

Told me to call back at normal business hours
View full review
Silvia B Dwu
map-marker Cleveland, Ohio

Of an understanding

I'm trying to cash a check but my first one didn't clear and the manager won't cash the next but i cashed many checks there yes they all clear and by the same payee
View full review
Pros:
  • Customer service
  • Cash checks

Preferred solution: Let the company propose a solution

Anonymous
map-marker Myrtle Beach, South Carolina

Horrible

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I am disputing a charge from the status on this account. I have never dealt with you. DEBT RECOVERY SOLUTIONS Last reported Dec 03, 2019 $529 Reported balance Original balance $529 You owe 100% of the original balance OVERVIEW Opened Aug 21, 2019 (4 mos) Account status Open Type -- Responsibility Individual Remarks Placed for collection Original creditor name 12 CHECK SMART CONTACT INFO DEBT RECOVERY SOLUTIONS 6800 JERICHO TURNPIKE SUITE 113E SYOSSET, NY 11791 USA (516) 228-**** See a mistake? We'll help you dispute ityour company on August 19 2019.
View full review
Anonymous
map-marker Los Angeles, California

Do not go to Checksmart Laveen

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The representatives in Checksmart Laveen are rude, bad customer service . They will blow your phone even if the payment is not yet due.
View full review
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Sandusky, Ohio

Pin does not work

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
You can not reach customer service even tho you advertise 24 hour service. I've had 3 pins none work I can't even get gas
View full review
Brad Sou
map-marker Springfield City, Ohio

Stay away rip offs

they told me to sign a paper to get my bill down from a six hundred loan plus interest which took it over seven hundredso idid signed it beginng last yr pd one twenty seven monthly when I looked at my statement I found the hooked another seven hundred balloon payment for final payment in 3 months talk about extortion
View full review
Pros:
  • Payday loan
Reason of review:
Bad quality
Nicolas R Zzq
map-marker Wyoming, Michigan

My information was stolen and used to borrow from your company

My information has been used for services at a checksmart location. This has led to a $648 mark on my credit report. This was a fraudulent charge. I never used these services not received any info pertaining to these charges. Please remove these charges. I'm available at
View full review
Loss:
$648
Reason of review:
Fraudulent charge from stolen information

Preferred solution: Remove these reports from the credit bureaus and remove all charges.

Michelle B Wzx
map-marker Phoenix, Arizona

Bankruptcy

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I filed bankruptcy and it is closed but your company refuses to take the amount I owe off you sold the loan to another company and they wrote it off but your company is so greedy that they wont let it go
View full review
Loss:
$138
Pros:
  • Money
Cons:
  • Wont let it go
Reason of review:
Poor customer service

Preferred solution: Let the balance go

1 comment
Guest

Well...Since you beat everyone else out of their money, why be cheap? How about paying this one and stop whining?

Why so greedy?

Oh and BTW, you can't pay your bills but you have a way to post online.. L O S E R "You must work for them."

Michael b Yua
map-marker Norwood, Ohio

Don't use this place

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Everytime in this place it is pathetically slow. Customer service sucks.You may be 5 deep in line, if you are plan on waiting an hour. It's heroin probably, if not it sure seems that way
View full review
Cons:
  • All
  • Whole company
Reason of review:
Bad quality
Drea Frw

Overpayment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They said they will issue a refund. But I was dealing with it for more than a week through email and had no responses after following the instructions they told me to do. I am very upset to be honest. I finally had enough and called. The agent that I spoke with was really nice, apologized for everything and assured me it will be taken care of today and the refund issued by the end of the week.
View full review
Loss:
$331
Pros:
  • Payday loan
Reason of review:
Problems with payment

Preferred solution: Full refund

Upset
map-marker Phoenix, Arizona

Unprofessional customer service RUDE

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Went to pay off my loan and gave her my address to send my title. She still entered the wrong address and then never apologized then got snotty with me and said it wasn’t her problem that I need to wait 5 days and go to mvd and buy a new one for 10 bucks. I asked for her managers name and if she can write it on the paper she said do it yourself. All I wanted to know was how they plan to fix the issue but instead she got rude so I calmly wrote down the names and number to speak to her manager about how rude she was to me. She yelled the number out and said it so fast then rolled her eyes when I asked her to slow down and calm down. It was 40 mins before closing so I’m sure she was tired but that is no excuse for poor customer service! Anytime I needed money I go there. Pay off then when I need I go again! But not after this experience! I will be taking my business elsewhere. I wouldn’t mind getting the title myself by going to mvd but it’s how she spoke to me and handled this and very rude to me! I do not put up with this kind of bad customer service I do not argue I just take this to the person in charge and explain to them the situation and hope they take care of this so no one else has to deal with this. Store is on 83ave and Thomas and her name is Liz but said her manager name was Sonia Vasquez. If I could type the whole service and attitude and her rude comments I would but I’ll save the rest for when I get a call about this or when I call to speak to her manager!!!
View full review
Cons:
  • Bad customer service and rude employees
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

  • 1
  • ...
  • 3
  • 4
  • 5
  • 6
  • 7
  • ...
  • 15