Anonymous
map-marker Nashville, Tennessee

ClearBackground check

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I want to reapply with uber driver but they don't let me because my old background check is still appearing so i want to Clear my Background check and update it so that i can reapply
View full review
Scott T Kmo

Blocked from working

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
6-13 a random background check was started. Today is August 5th. Still no resolution. No apology, no communication. Worst *** company in the HISTORY of the world.
View full review
Loss:
$10
Cons:
  • Everything about them

Preferred solution: Full refund

User's recommendation: File a lawsuit if this happens to you

Quincy J Liz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Waited on hold for 3 hours

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Checkr - Waited on hold for 3 hours
They never answered after 3 hours on hold. The line just disconnected in my face! Been waiting on background check for one month now!
View full review
Loss:
$999999
Cons:
  • Are probably just bots & has no human component whatsoever

Preferred solution: Apology

User's recommendation: Donโ€™t call

Londa M Oza

To update my information

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I stayed on hold for 2.5 hrs then was disconnectedanswer the phone. I waited 2.5 hours to talk to someone.
View full review

Preferred solution: The correct info reported, at all times

User's recommendation: Answer the phone

Charlie W Jst

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Proceed with working with DoorDash

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I contacted doordash support to update my account information such as phone number and email and they reported back saying that I have an invalid drivers license, but that's wrong and I need to dispute that report but I'm trying to resolve the issue so i can proceed with dashing so i can make extra money.
View full review
Loss:
$100000
Cons:
  • No responses or agents to speak with
  • Customer service communication is bad

Preferred solution: my issue resolved so I can preceded with dashing on doordash

CJ F Fgv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need a new background check

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I worked for Uber years ago, then I stopped. When I tried again I had to have a new background check and something showed up that wasnt mine. I cleared it up but now they (Uber) wont run a new background check thy say I have to contact checkr, who has the worst website and wont answer the phone! On hold for hours at a time!!!
View full review
Loss:
$1
Cons:
  • Everything about them

Preferred solution: A new background check

Mike M Xzc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible response times, no available agents to help with questions or problems and website offers no solutions

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Background check has been delayed and hes going on a month and no one available to answer any questions as to why its taking so long or if any additional steps need to be taken
View full review
Cons:
  • Horrible customer service

Preferred solution: An answer from a live person

User's recommendation: Donโ€™t bother calling youโ€™ll just be on hold for ever!

Samuel M Pbe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Background check

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have been calling you guys everyday for the past 2 months and I haven't got the chance to talk too anyone on the phone. I've been having a situation that I need you guys to fix so I could I start doing Uber eats that is the only way I provide for my daughter and pay for some of the bills that I have. If you guys have any questions call me at 951 394 **** please and thank you.
View full review
Loss:
$700
Cons:
  • Never answer the phone

Preferred solution: I would like to get my background fix so I can start doing orders again.

Trevor W Vkk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delay

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I am considering legal action if nobody responds. Im getting pissed off. Your delay is costing me money
View full review

Preferred solution: Deliver product or service ordered

Antonio C Pat

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Background check

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
It took two months to get a background check. Nobody helps at website nobody to call. Just a horrible business.
View full review
Loss:
$3000
Cons:
  • Everything about them

Preferred solution: Background check done

User's recommendation: Donโ€™t use them

Dont W Yui

Status

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Never received a call no matter how many "tickets" i opened, its as if they are trying to force me to use the faq section which did not answer my question
View full review

Preferred solution: My time back

User's recommendation: Use other companies

Carter H Ddx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No customer service help

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have been trying to get checkr to help me resolve a problem with my background check for DAYS. I keep speaking with the robot and it does not understand what I am asking. I called customer support and I was left on hold for 13 minutes.. Ive left emails and phone calls and I still cant get help. This has happened before. Checkr NEEDS to do better. This is very unprofessional.
View full review
Pros:
  • Accessible by phone
Cons:
  • No real people to talk to
  • Background checks constantly having problems
  • No customer support

Preferred solution: Get my background check fixed and unsuspended

Isaac H Xyl
map-marker West Nyack, New York

Background check error

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
You never called me back or answered the phone after 1 hour of waiting, how do you mess up a background check?
View full review

User's recommendation: Avoid at all costs

Traevon Rqd
map-marker Salt Lake City, Utah

Never answers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Never answers the phone when your try can call them and never replys to emails that you send to them
View full review
Anonymous
map-marker Baltimore, Maryland

Background investigation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Not able to speak to anyone to help me with my issues. Ive been calling and emailing and no response and Im supper frustrated with the customer service. I been waiting since June 2023
View full review
  • 1
  • ...
  • 5
  • 6
  • 7
  • 8
  • 9
  • ...
  • 42