Elie Xwk
map-marker Zurich, Zurich

Already 8 months I dont received my refund money

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Please refund my money already 8 months.please take action seattle my problem only USD 30.Very Appriate wenn u do it as soon as
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Wouterina V

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Inchecken

CheapTickets - Inchecken
CheapTickets - Inchecken - Image 2

To whom it concerns

We booked our flight from Eindhoven to Vienna and back again by Cheaptickets.nl. We also booked automated checkin but this has not been done by Cheaptickets.

Therefor we made a telephone call to Cheaptickets for clarification, but the person in question told us that we had to check in ourself. After trying several times we came to the conclusion that it did not work.

So we had to check in at the airport in Eindhoven and for the return flight in Vienna. For this check in we had to pay 55 per person on top of the costs of 24 for the automated check in bringing the total cost to 244.

So we would appreciate a refund from Cheaptickets for these expenses

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Loss:
$244
Pros:
  • Good price
Cons:
  • Difficult communication

Preferred solution: Full refund

Wouterina V

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Verified Reviewer
| map-marker Nijmegen, Gelderland

Inchecken

CheapTickets - Inchecken
CheapTickets - Inchecken - Image 2

To whom it concerns

We booked our flight from Eindhoven to Vienna and back again by Cheaptickets.nl. We also booked automated checkin but this has not been done by Cheaptickets.

Therefor we made a telephone call to Cheaptickets for clarification, but the person in question told us that we had to check in ourself. After trying several times we came to the conclusion that it did not work.

So we had to check in at the airport in Eindhoven and for the return flight in Vienna. For this check in we had to pay 55 per person on top of the costs of 24 for the automated check in bringing the total cost to 244.

So we would appreciate a refund from Cheaptickets for these expenses

My bankaccount is: NL53ABNA043088****

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Rebecca R Tnb

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Verified Reviewer

One of my flights was canceled due to a blew out door on alaska

I need to change my ticket because Alaska has grounded all of the flights on this type of plane, due to a door blowing out mid flight.
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Loss:
$100
Pros:
  • Low rates

Preferred solution: Change my ticket to another date and time, or full refund if flight can’t be changed.

User's recommendation: Have all info ready when calling cheap tickets.

Sietse L

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Verified Reviewer

Very friendly, very calm, very efficient.

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CheapTickets - Very friendly, very calm, very efficient.
I called to get a ticket changed because of a rather vague e-mail. It was changed within minutes. Waiting time under a minute. Perfect English, solid ID check. The agent did a great job, couldn't have done it better myself with my 15 years of experience in the field. Hang on to him.
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Pros:
  • Cheap ticket prices

Preferred solution: What I already got from your agent, an alternative flight.

User's recommendation: Sometimes the e-mails are not as clear as they could be. Fortunately, customer service is excellent.

Susan M Idc

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Canceling a flight

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CheapTickets - Canceling a flight
CheapTickets - Canceling a flight - Image 2
Change in plans and did not have to go to Florida because son in law did not take the job there and we did not have to move our daughter and her family down there.therefore we will not be flying back to Pennsylvania from Florida because they are not moving there anymore. We are staying in Pennsylvania and will fly to Florida another time to visit my mother
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Pros:
  • Cheap flights
Cons:
  • Not a refund
  • Only get credit

Preferred solution: Full refund

Breonna Uam

Terrible customer service no help with my ticket refund

Date changed only is what I needed and no one knew what to do or who I should talk to I lost $390 plus dollars terrible customer service was no help said they had no supervisor
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Loss:
$390

Preferred solution: Full refund

User's recommendation: Give refunds in emergency situations or a some kind of discount

Kelcy Aow
map-marker Providence, Rhode Island

I'm having a problem paying for my ticket

I cant get my ticket paid for the the app just says that they are having problems with my payment method. I know this is a business account so theres money in the account what other problems can you be having?
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Derick Axn
map-marker Queens, New York

Need to use my two tickets that I booked American Airlines. They are paid for.

Cheap tickets kept giving me the runaround for two tickets that I bought. They were not usable because of COVID 19 that I didnt get a refund for Covid and they never resolved my issue. I paid for the tickets cash and it was $800 and I still have yet to use these tickets.
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User's recommendation: Cheap Tickets is very unprofessional

Carl N Ode

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Verified Reviewer
| map-marker Rotterdam, South Holland

TAP Air canceled our flight and reassigned us to a new much earlier flight. We asked to modify the reassigned flight and have not heard anything from CheapTickets or From TAP Air???

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We would like to receive a call back to inform us as to our issue as promised??? What else can we do???
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Briann Ekr

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Verified Reviewer
| map-marker Bochum, North Rhine-Westphalia

Because I need cheap ticket

I booked and paid for a flight ticket yesterday, but I have no information, I have not received an e-mail, but I can only speak German, no English
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Ruth D Vjc

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Verified Reviewer

Refund on baggage

I had a booking 2/28 from LAS to LAX to PHX which I was not able to use was very ill. I was charged for baggage on my credit card on 2/27 $29.60. I am requesting a credit to my credit card. Unable to get thru on phone and virtual
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Loss:
$30

Preferred solution: refund on baggage for ticket that was not used due to illness

User's recommendation: recommend this website

Rebecca F Oeu

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Verified Reviewer

Notice of confirmation but no flights booked

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I had credits from a flight cancelled a few years ago due to covid. On January 23 I booked new flights , paid the difference after the credit and received a confirmation e-mail.

I went to United.com to purchase seats but my itinerary didn't exist.

I contacted you and talked to 3 different agents that all I was told was that it wasn't confirmed and that my payment would be reverted back to the bank. No assistance in re-booking and was told I'd have to book on-line again and that now the payment would be more!!!

I do not want to wait to reserve these flights in event of higher prices so I tried to book on-line and now there are no credits available.

I'm very upset that I found flights, paid, booked and now being told I have to wait for the payment to be reversed and am now going to have to pay more because of the wait and no credits available.

Can't agents assist with finalizing a booking like this?

There has to be something that could be done.

View full review
Loss:
$200

Preferred solution: I want the flights I booked and now being told I have to wait to re-book and am going to have to pay more

User's recommendation: Poorly trained staff with no flexibility

Travel Expert Talks

Travel Tips: Airbnb VS Traditional Renting

Oct 30, 2020

Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? In this video, Mary Branum, a vacation rentals expert, and experienced homeowner, shares her insights as to how vacation rental owners can maintain good clientele, how consumers should plan a vacation, and how to protect yourself.

Read full article
Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

Anonymous
map-marker Freetown, Western Area

Utterly disappointed

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I have been a loyal cheap tickets customer for years, very disappointed with their customer service and how they have handled my most recent journey. Will not be using their services moving forward.
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Taria H

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Verified Reviewer

Not good at all I wanted to change my flight and up to now no help I had to cancel and buy a new ticket one person said I will get a refund if I sent the death certificate and now am hearing something

Up to now I can't get a refund or anything one person said send the death certificate and now there saying something else I had to cancel the ticket and buy a one way ticket back to Barbados
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Loss:
$1500
Purmine O

No help!

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Need to cancel a flight and can not get to talk to anyone because of technical issues! I have 1 more hour until I can do this within 24 hours!! Need to speak to someone now please Purmine oksayan Booking # 724814****9283 Phone # 831.594.2079 Thank you
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Preferred solution: Full refund

About

Related Companies

Expedia, Hotels Com, Travelocity, Vrbo, Orbitz

Summary

CheapTickets is an American-based company which was founded in 1986. The company offers cheap tickets for hotels and car rent as well as tickets for flights and cruises. At CheapTickets you can purchase tickets for flight, hotel and the car at the same time. It is also possible to book vacation packages such as trips to New York, Mexico, Puerto Rico etc. The prices start from as little as 450 $. Every Tuesday CheapTickets introduce an offer of the week where you can find a lot of great deals at incredibly low prices. Once you have chosen your flight and hotel you can also look into purchasing tickets for different events such as sports, theatre and concerts. CheapTickets has a customer service and they claim to use travel protection and privacy policy.

CheapTickets reviews and complaints

CheapTickets is ranked 103 out of 874 in Travel category

Area Served

Europe

Payment Methods

VISA

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