Cheapoair UK

If i could give negative 1 star, i would, i m so disappointed and upset in your system and your customer service. I will NEVER RECOMMEND OR USE EVER AGAIN .

I purchased 3 tickets @ $1419 from Nairobi leaving 3rd April and returning from Entebbe on the 10th April. On the 8th April i changed my return to Nairobi for 12th April as you can see on the pic I attached . Its stating you can change round trip for dates 3rd to 9th. I checked my dates before confirming, as i noticed that msg.

Once i hit confirm, it was showing the dates for the attachment below as 9th. My dates automatically changed to return on 9th as per attachment, which is a day before initial booking of 10th. You took $553.80.(there were 3 bookings under the ref) After the initial tickets i paid for.

I clearly explained this to your agents, but the response is so robotic even though I was actually chatting to humans.I requested for complaints department email a couple of times before it was eventually provided. You sent me 3 emails stating you have tried to contact me, yet not once did my phone ring.so i have to miss tomorrow's flights that your system preselected for me and buy another ticket the 3rd time.imagine a single ticket using same airline directly is even cheaper

I have been trying to make an outstanding payment of £26.24 since 03.12.2023 (which appears to be CheapOair's commission!)

Emails and phone calls are being ignored. what's happening?

Operator on UK 'help lines' advise "we are unable to connect your call, try again later,I have tried more than 30 calls at differing times of day to no avail.

Email from CheapOair with a link to make payment doesn't work. My Credit card supplier is adamant that there is no problem with my card.Eventually I had to place an expensive call to the American help line to state my case and after 10 minutes they conceded that the fault was theirs and agreed to waive the outstanding amount.

My daughters father died so in order to flight home early and not get tje ridiculous charges to change the date I was told I needed to send Death Certificate and my Daughters birth certificate. I gave all documents to over a week ago.

I called Cheapoair and was told I had to call airlines and get my flight changed after tracking down that the airline was Virgin Atlantic, they had no problem waiting any fees nor any fee from the flight. They also are waiving the fee to ship my luggage. They just need a call from Cheapoair so they can give you a voucher waiver and you can change my flight. I've been working on this for over 2 months and keep getting the run around.

I am calling again today to see 8f this has been taken care of. I will never use your company again. I have been treated so rude hung up on time and time again. In my opinionI should have my flight changed and upped to first class and a refund.

You have no idea what my daughter is going through and the disaster it was to release and claim his body after being dead 2 months.

I hope I get a call back. 0776300****

Thanks

Jennifer Speirs