Cheapfareguru

A day before our flight, and after almost 2 hours of wait time, we finally got a representative from Travelex (we purchased insurance and

Premium Travel Assistance), and explained that my wife has shingles (chickenpox virus) and cannot travel. We were told that her flight was canceled, and that we would have to file a claim.

Fine, except for when I checked in this morning, I found that her flight was not canceled, and that only Cheapfareguru can cancel. Back to the phone calling. Finally reached Travelex, and was told that they could not cancel the flight, and that they were not affiliated with Cheapfareguru. (Funny how they use the same irritating Muzak!), but could transfer us to the right department.

Hmmm. Someone lied. We have been told that the flight was canceled, but I no longer trust what they say.

And this whole process of only being able to talk using phone service seems to me simply a way of not having a written record of the conversation, giving them the upper hand, and the ability to lie without proof that they did. NEVER AGAIN will I book with this agency.

In June we booked a flight through Cheap Fare Guru which we had to cancel due to Covid. We were told we could use our credit for another flight minus $50 each ticket cancellation fee.

Today I called to rebook the flight. I was on hold for over a half hour. When someone did answer, the connection was bad, but we carried on. Fares to our destination as shown on the Cheap Fare Guru website were much less than the original fare that we paid.

I thought we'd still have some credit. The agent found a good replacement flight time. Come to find out, there was an additional $178 per ticket fee. The reason, she said, was that we had to use the same airline (Southwest) the other ticket was booked on.

I figured the price had gone up, even though the fares shown on Cheap Fare Guru were about $200 less than our original fares (that fare didn't say what airline). And since I had been holding for so long, I felt pressure to get this taken care of so I wouldn't have to call again and start over. I booked the flight, which, in the end, cost us about $700 each to go to Minneapolis from Albuquerque.

After confirming, I went on the Southwest website to find out that the same flight we are now booked on through Cheap Fare Guru is $300 less than our original ticket. So, with the extra fees charged today we are paying $478 per ticket more.