Anonymous

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Verified Buyer
| map-marker Aiken, South Carolina

Refund

Cheaper Honda Parts - Refund

This steering wheel cover was not what I wanted or needed. I had someone else to look at it because I could make heads or tails of it. I expect a full refund for the returned product.

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User's recommendation: Know the refund policy first. And, know exactly what you’re getting,

Anonymous
map-marker Lanham, Maryland

Poor quality service

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Poor quality service order two wheel bearings only received one part ended up getting a partial refund the part I received wasn't even the right part that I ordered I would not recommend using this site

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Anonymous
map-marker Roseburg, Oregon

$36 shipping for parts at weigh less than a pound

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$36 for shipping thats ridiculous I guess I need to pay more attention to how much the shipping costs are they wouldve never ordered it without my shipping

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User's recommendation: Pay attention to the shipping cost

john w Bly

Can't order Honda parts from cheaperhondaparts.com

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cheaperhondaparts.com has changed.

They had been reliable online store for me but my May 2019 order never showed up. I went back to the order CONFIRMATION email they sent and clicked on its order status button and found the order had been cancelled just seconds after they sent the confirmation.

I asked about it from their website customer service page without getting a reply, then sent a separate email explaining what had occurred.

Still no reply from them.

In my email I shared an explanation from a call I made a couple years back to CITI technical support for an online purchase that failed. The CITI tech guy had me resubmit that order while he watched what the bank computer did. Turned out that website was charging a fake one dollar dummy purchase just to test for a valid credit card, then the website would credit the one dollar fake fee and proceed with the customer order.

The CITI guy said this is bad practises because the CITI virtual account number (VAN) credit card I get from CITI for fraud avoidance during online purchases can only be used ONCE. That's how the CITI VAN card protects from fraudulent re-use of my credit card number during any online purchase.

So, this explanation from the CITI guy might have been what has happened to cheaperhondaparts.com but I cannot know for sure because parts@***.com has not responded to my email.

My complaint is simply that this business once worked fine with CITI VAN cards but then stopped working.

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Pros:
  • All past transactions were great
Cons:
  • Zero notice of cancellation
  • Lack of reply to emails to partscheaperhondapartscom
  • Lack of reply to website customer question
Reason of review:
Order processing issue

Preferred solution: correctly process CITI VAN credit cards

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