Chcarolinaherrera

I Carlos Medina purchased a belt for my wife for Christmas. Then after a few months in March we went on a Vacation and my wife was happy to finally wear the belt.

We went to dinner, and the belt snapped after a few hours of wear, it broke from the pin that goes into the holes of the belt. it is also poorly made due to the pin is almost the size of a earring. its a belt to support pants, were it didn't even support the belt itself, which I didn't pay attention while purchasing it.

After taking it back to the store and getting it checked out for replacement, they told me that it needed approval, so it would take a few days.

After I had to call for a response, because there was no courtesy call after those few days they told me that it would take 3 weeks to a month which it's absurd for a suppose to be quality product or brand.

I am requesting my money back due to this poor customer service, quality of product and overall headache. It is ridiculous that such an expensive belt has no back up on their quality or name brand to please there customers and making customers to ask for their money back and possibly going to a different brand that will back up their product.

purchased at:

7007 Friars Rd Ste 386A

San Diego, Calif 92108

Transaction: 011231

AACA24B2143****-Belt

12/15/22

under my son's store account David Arellano, but purchased on my credit card