Update by user Jan 08, 2014
I contacted Consumers Affairs to file a complaint and to request their assistance in resolving the issue.
Shortly after threatening to take them to court and following up with consumers Affairs Chavez Appliance Corp and Rafys Home Appliance immediately delivered the repaired refrigerator.
The refrigerator appears to be working satisfactory. However, I DO NOT recommend this appliance shop. they were unprofessional and attempted to run a scam until I got a higher authority involved.
They are unprofessional, and their items does not work properly and breaks down less than 6 months. And they will refuse to repair it especially after I pay an extra $100.00 for warantee services.
I think they are dishonest, frauds, scammers, unethical, and lack integrity.
I'm greatful for the power of prayer and the assistance of Consumer Affairs for their help. And resolving this issue. Im just glad that the issue has been resolved.
Do not purchase anything from Chavez Appliances and Rafy's Home Appliance. They will take your money and sell you defective items and will NOT honor their waantee until you threaten to take them to court and contact Consumer Affairs for an investigation. Who wants to be bothered going through all this? Really!!!
Stay away...You've been warned!
Original review posted by user Dec 15, 2013
Chavez appliance Corp and Rafy's Home Appliance Corp. sells defective products. I purchased a stainless steal refrigerator from Chavez appliance Corp and Rafy's Home Appliance Corp. located at 1127 Broadway, Brooklyn, NY 11221. After using it for about 2 months the refrigerator and freezer stopped getting cold. I paid an extra $100.00 for the refrigerator to be repaired and was provided with a 6 months warantee. I called them the day after the so called repair to notifying them that the problem continued. The refrigerator and freezer still was not getting cold To date the reridgerator is not working. I've made numerous attempts for them to come and repair it. I notified them via phone, text and certified mail with a return receipt. I reminded them that they had not arrived for 10 scheduled appointments. They do not call to cancel or anything. when I called to inquire about the missed appointments I usually get a rude, hostile worker on the phone who reuse to provide their name and hang up while you are speaking regardless of how calm and respectful you are speaking to them. I've been patient for about 2 months. Waiting for them to arrive while they don't show up. Enough is enough. I refuse to allow them to take advantage of me or rob me. I work hard for my money. All I ask is that they repair my refrigerator, or exchange it for another stainless steal refrigerator that is the same height and width, or take their appliance and give me a refund so I can purchase working refrigerator from a reputable and professional company. To date the problem exsist. No one showed up to fix the problem. Chavez appliance Corp and Rafy's Home Appliance Corp. IS A SCAM! DONT WASTE BUYING ANYTHING FROM THEM. LIKE ME YOU WILL REGRET IT. How many more months do they expect to pass before coming to my home to fix the refridgerator? Why provide a written warantee if you are not going to honor it? This is poor business practice. I speak the truth and I have proof that EVERYTHING I said is correct. If you know of any websites, organizations that I can share my experience as well as warn others about this shabby company please notify me ASAP. I am in the process of starting court proceedings as I warned them I would do if they failed to not resolve this issue by this weekend. I will keep you informed and updated as to the court proceedings.