Chateau DaxComplaints and Reviews

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  • Customers like
    • Look of furniture 1
  • Customers don't like
    • Defective cushion buttons 1
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Buttons come off--RTG is NOT helpful--they pretend they don't know how to fix them. My warrantee is expired but all I have been asking is for someone to TEACH ME HOW TO FIX THEM! I have written RTG and the Better Business Bureau. I am still waiting for a response from RTG about fixing what I thought was an easy issue--which I now see may be a manufacturer defect. I have been to two stores in the area and no one seems to know (or they... Read more

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We purchased a recliner lounge suite from chateau Dax in South Africa who shut down in Nov 2013. Our recliner is not even a year old and the cushioning is collapsing and we can hear loose springs when we sit on the suite. Now that they are out if the country I sm not sure who will uphold the warranty??We paid a premium price for this suite and this is not the quality we expected.

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Purchased a supposedly 100% leather living room set by Chateau D'Ax from a retailer in our area. Couch, loveseat, chair and ottoman in coffee colored "leather" upholstery. Several years later, after only light use and appropriate upkeep, all of the pieces are peeling and cracking. Company will not address concerns because it is past one year warranty period. Will never purchase from this company again. Extremely dissatisfied. Have found... Read more

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In 2005 we paid top dollar for a leather couch, loveseat and ottoman made by Chateau d'Ax only to learn recently that it is BiCast leather which is poor quality leather with a plastic finish that makes it appear as top grain cowhide. It is not 100% cowhide as indicated in their warranty or as represented by the furniture store sales person. The plastic finish is peeling off in large sheets and two of the pieces are ruined. We feel that... Read more

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