Charter Communications Spectrum Bundle Reviews

1.9
(6 reviews)
Value for money
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We talked to them several times, phone calls, live chat...they said we didn't or did do thing we did or didn't...They was supposed to apply changes to bill they didn't, they have ripped me off for 6 months now im sick of it.We changed our bundle and they said we had to pay to get it changed, they would adjust bill, they never did, they was straight up liars on phone !! They gaurentee things but they never keep there word, they bill you for...
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1.0
I liked
  • Are liars and billing is incorrect
  • Internet is only good thing
  • Couple of their reps were fine but never followed up
I didn't like
  • Bait and switch
  • Scam artist stealing memory
  • Inconsistent
#944722
Now since Spectrum came in they *** that up. Now its around 2-12 down and .50 to .80 up. I lost some of my tv channels because I have a smaller package and said " I need to UPGRADE my tv plan. " I pay TWC a respectful amount per month for both tv and internet. I pay them almost 130 dollar per month then Spectrum comes and *** it up so now I'm paying almost 190 dollars per month. With this I can't even downed google.com without it just sitting...
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1.0
I liked
  • Absolutely nothing
I didn't like
  • Everything including the ceo
#932996
I tried to cancel service because we are in the military and moving.I have the account number, security code, name, address and phone number. My spouse is deployed---but his name is on the account so I can't get it cancelled. I pointed out to the customer service agent that if I had another male in the house, he could cancel it...but I cannot because I am female. This company is definitely not military friendly. I feel they put up roadblocks to...
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I pay for 60 mbps internet and never reach over 10.I call customer service and and never get any resolution other than unplug modem and reboot. My bill has continued to go up over the years but the sercie continues to decline. Although it doesn't affect the ability to use the internet on my computer, my children cannot play their video games because the service is so horrible. I pay a lot of money for their best internet service and get 1/10th...
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So I went from Charter Residential to Spectrum Business since I work sometimes from home. As soon as I set up my email account on the Web Hosting Site they shut off my residential account. In order to complete the process I should have received an email for ICAN to confirm my account. Since they shut down the Charter account so quickly I never got this I CAN email. Now my email is shut off....for 6 days now. I've tried to tell them 4 times...
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Charter Comm's just brought out Time Warner Cable in NYC. Charter can't get out of thier own way, do not and will not improve service.Time Warner is one of the worst for service and the most expensive of all the networks. 40% of the cable bill is taxes, fee, surcharges and whatever else they can steal. Once these tomb raiders take over and create " Spectrum", there will be no point in even having internet service, its simply not going to work. ...
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I have to say the only good thing about charter is internet service!! I even recently tried spectrum app and ever thing I wanted to watch said there was a problem!!! I pay over $200 a month and expect perfect service!!! Now very dissapointed!!! If something doesn't change very soon gotta cancel my service!!!!!!.
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In November of 2015, our business had both voice and data installed. Service has been good. One week after the install (Now December 2015) the permanent cable was installed under ground. It was not until we followed up with them in mid April did they promise to send someone out that week to move us from the temp cable that was laying across the lawn to the one that had been buried over 5 months previously. Someone arrive that week but will...
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Charter Communications Spectrum Bundle Review

#940724
So I called to discuss current promotions, was given a good deal. Paid last months bill of 98.00, now this month they say it's 201.00 because the remanding balance rolled over into the following month. Not happy, very aggravated...
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Charter Communications Spectrum Bundle Review

#888764
1.3
The Charter Spectrum buyout plan is a scam. You have 60 days to get the billing and download pdf forms when they could easily send a linked email... Long story short i got hooked for a $321 buyout from DirecTV...
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