Charter Communications
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Charter Communications Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Charter Communications has 1.7 star rating based on 453 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Charter Communications to a friend or colleague.
- Rating Distribution
Pros: Internet is only good thing, Some people on phone are ok, Couple of their reps were fine but never followed up.
Cons: Customer service, Poor customer service, Very poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Charter Communications has 1.7 star rating based on 453 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Charter Communications to a friend or colleague.
- Rating Distribution
Pros: Internet is only good thing, Some people on phone are ok, Couple of their reps were fine but never followed up.
Cons: Customer service, Poor customer service, Very poor customer service.Recent recommendations regarding this business are as follows: "You do not want me to answer that right now.", "Always watch your identity", "Go to Direct TV", "Stay away!", "Go to another service provider!".
Most users want Charter Communications to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Charter Communications Reviews
"My charter email account disappeared"
When I finally got to talk with someone, he was difficult to understand because of his accent. He was of no help at all. The lady I talked to was nice and easy...
"Charter Communications has deplorable customer service"
AKA Spectrum, has a track record of terrible customer service across the board re: technical support. Voice recognition does not expedite getting human help,...
Wentzville, Missouri
My charter email account disappeared
User's recommendation: You do not want me to answer that right now.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Charter Communications has deplorable customer service
- 3 services through one company
- Problem solving and technical knowledge
- Lack of professionalism
Preferred solution: Dependable service
Irving, Texas
Identity theft
User's recommendation: Always watch your identity
Charlotte, North Carolina
I made 2 phone calls today to change services and was put on hold for 20 minutes with someone eventually hanging up.
User's recommendation: Go to Direct TV
Worthless and unhelpful
Preferred solution: The collection removed from my account and some answers.
User's recommendation: Stay away!
Beatrice, Nebraska
We got a new flip phone from charter communication....It was junk..
Tampa, Florida
My charter has not worked for 6 days
Preferred solution: Pro rate my bill for the lost days of coverage
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
San Jose, California
My charge was disputed with spectrum
Preferred solution: Fix my credit
Tulsa, Oklahoma
I have a problem with my cable TV box
Philadelphia, Pennsylvania
Debt collection
Preferred solution: Debt
Same thing happened to me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rice Lake, Wisconsin
Complaint
- Do not give a person a chance
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rice Lake, Wisconsin
Complaint
Preferred solution: Deliver product or service ordered
Saint Louis, Missouri
I called for the senior discount on the trip.silver pkg.@ 114.95 per month as per the site i was told no senior pkg. I read it to the operator she says no ! which is it. I
- No comment
- No comment
Preferred solution: confirmation on senior discounts/ if there are none correct the Info on line
User's recommendation: try att
Canon City, Colorado
Inability to correct problem over two years plus!
User's recommendation: Go to another service provider!!
Long Beach, California
HORRIBLE CUSTOMER SERVICE - TIME WARNER CABLE UNDER NEW NAME SPECTRUM
- Disregard for business issues with email
- Predatory channel packages
- Liars and crooks
User's recommendation: Avoid where possible.
Southfield, Michigan
*** poor customer care service
- Non
- All
Preferred solution: For you to get real people at work
User's recommendation: Turn away
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RAISED THEIR RATES IN AUGUST 2023, NOW ANOTHER RAISE ITS FEB. 2024 PRICING THEMSELVES RIGHT OUT OF BUSINESS.
THEY ONLY HAD 900 PLUS GROSS PROFITS LAST YEAR HOW CAN THEY POSSIBLY SURVIVE. LOOK FOR A BETTER DEAL!!!!!