Charter Arms
Charter Arms Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Charter Arms reviews show a 2.5 star rating based on 4 customer reviews; consumers are mostly dissatisfied, with 75% unfavorable and 25% positive. Reviewers note low price level and value website and product diversity.
Key Takeaways for Future Customers
- Products are affordable but expect potential quality and design issues.
- Contacting customer service by phone is often recommended.
- Prepare for possible long warranty repair timelines and delivery delays.
Negative Feedback / Risk Areas
- Persistent customer complaints about poor customer service and communication.
- Repeated warranty repair delays, lost repairs, and difficulty obtaining refunds.
- Delivery problems and unexpected shipping fees after repairs.
- Frequent reports of malfunctioning firearms and design flaws.
Positive Feedback
Some reviewers note good value, occasional helpful parts support, and instances of staff willing to assist.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Charter Arms reviews show a 2.5 star rating based on 4 customer reviews; consumers are mostly dissatisfied, with 75% unfavorable and 25% positive. Reviewers note low price level and value website and product diversity.
Key Takeaways for Future Customers
- Products are affordable but expect potential quality and design issues.
- Contacting customer service by phone is often recommended.
- Prepare for possible long warranty repair timelines and delivery delays.
Negative Feedback / Risk Areas
- Persistent customer complaints about poor customer service and communication.
- Repeated warranty repair delays, lost repairs, and difficulty obtaining refunds.
- Delivery problems and unexpected shipping fees after repairs.
- Frequent reports of malfunctioning firearms and design flaws.
Positive Feedback
Some reviewers note good value, occasional helpful parts support, and instances of staff willing to assist.
Winona, Minnesota
Pitbull question
- - Front sight is high.
- - At 7 yd it shoots 12 in low.
- - I sold the firearm after not hearing from Charter Arms, and it seemed like a poor design.
I recently bought the pitbull in .380 auto. Found it very difficult to shoot given the extreme height of the front sight.
At 7 yards it shot 12 inches low if using standard sighting. This was confirmed by 2 shooters. Found it very frustrating to find a solution.
Hadn't heard from Charter Arms, so
I sold the firearm. Seems like a very poor design.
Norman, Oklahoma
Parts I lost
- - They volunteered to send several springs and plungers as needed to make the revolver work.
- - I received advice on resolving a cylinder release issue.
I lost a spring and plunger while working on a revolver and they volunteered to send me several of each as needed to make the pistol work. I was then given advise on how to resolve an issue with the cylinder release not working correctly.
User's recommendation: When in doubt call them, they're great to work with and willing to do whatever it takes to fix your issueever
Mount Laurel, New Jersey
Rubber grips for my 44 special factory grips
I heard a funny repeating noise, but did not get a person to talk to. I would like to get those for my son for his birthday.
Preferred solution: Factory rubber grips for my 44 special.
Cape Coral, Florida
Check on repair status.
Connect me with a customer service representative. I dont know what happened. I was trying to call customer service.
Hello, Please call 203-922-**** or email repairdept@***.com for status updates. Please have the serial number or ticket number available. Thanks, Eric Charter Arms
Jenkintown, Pennsylvania
Gun issues
- - Barrel is hard to push out to load cartridges.
- - Thumb release is hard to push to release the barrel.
- - One chamber doesn't eject spent cartridges.
1. Very difficult to push barrel out to load cartridges.
2.
Thumb release difficult to push to release barrel
3. One of the chambers doesnt release spent cartridge out with extraction rod
Serial number:
25L05236
Hello, Please call Charter Arms at 203-922-**** and we will assist you. Thank you. Eric
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Verified Reviewer9mm pitbull will not fire, chamber will not open
Have not had time to try the 9mm pitbull again. I will contact you when I do. Thank you for getting back with me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer9mm pitbull will not fire, chamber will not open
Have not had time to look at it again yet. Will contact you when I do. Thank you for getting back with me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Customer Service
- - Daughter's gun locked up; sent for repair; still fails.
- - BBB involved; seeking refund or replacement.
Not a chance in ***
Promotes MADE IN AMERICA.. That means nothing when your product/ and customer service suck !!!
- Terrible qualitycustomer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
- - Firearm malfunctioned out of the box and was sent back.
- - Turnaround was over a month, the hold was ignored, and a $47 reship fee was charged.
New firearm malfunction straight out of the box. Sent back.
Over a month turn around. Firearm sent back while I was out of town even though I sent a request to hold shipping till I returned. Shipped anyway and USP sent back to Charter Arms. When I called to reship, CA advised it would cost me $47 this time.
I asked for a waiver, since I requested CA hold till I returned home. Waiver denied, had to pay $47 for shipping after having to buy the new gun and wait over a month as a result of poor quality control and poor communication follow-up. And who knows how the new firearm will function.
Just have to wait and see. VERY DISSATISFIED.
- Poor customer service & failure to provide warranty repair
Preferred solution: Full refund
User's recommendation: Use a competitor.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty repair, Customer Service
- - Warranty repair for Charter Arms revolver since May 2022; still not returned, with repeated 'check back in 2 weeks' replies and BBB complaint filed.
Sent my Charter Arms revolver back for warranty repair in May 2022. It's now October & I still don't have it back.
Contacted company numerous times only to get the same reply...check back in 2 weeks!
Finally asked company to return my revolver as is & I would pay someone else to repair it.
They still did not return it. I believe they have lost it & don't want to admit it.
Filed a complaint with Better Business Bureau in September & waiting for there response from Charter Arms.
User's recommendation: DON'T BUY A CHARTER ARMS PRODUCT!
Brand new Pistol failed to at all fire double action and only half the time single action. Been waiting for it’s return for over a month
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI ordered .327 s/s revolver 11/2-2 yrs ago & have not received it. I kust called charter srms& was told that they don’t make it, even though it was just on the cover of national ririifleman. Can some?
Charter arms customers services no delivery or info on ordered product.???327 s/s revolver .zzzzxzzzxzzzzz
- God affordable products
- Delivery
Preferred solution: Deliver product or service ordered
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Verified ReviewerWorst handgun I've ever bought
- - The revolver won't fire.
- - If it fires, you must hammer the ejector to remove the spent round.
- - Sent back for repair; after three months, still no gun.
A revolver that will not fire. Unheard of .
Even if it did happen to fire a round ,now you have to hammer the ejector to remove spent round from cylinder. Sent back in for repair. Going on 3 months later they have my hard earned money and I still don't have the gun .
If you are thinking g of buying a firearm from this poor excuse for a gun manufacturer. Save your money.
Preferred solution: Deliver product or service ordered
User's recommendation: Never buy from this company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Cementon, Pennsylvania
Gun malfunctioning
- - Latch wouldn't open after 30 rounds, blocking shell retrieval.
- - This happened on the first use of the handgun.
- - It's a little disappointing.
After firing 30 rounds for the first time in the handgun, the latch would not open the barrel, so we couldnt retrieve the shells to fire another round. This happened the first time using this handgun. A little disappointing.
User's recommendation: Call website phone number to take care of your issues
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Hello, The grips can be purchased directly from our website or you can call us at 203-922-****. You can also email csupport@***.com for assistance.
Thanks, Eric Customer Service Representative CHARTER ARMS 18 Brewster Lane Shelton, Ct. 06484 Phone: (203)-922-**** Ext.204