Charter Arms
Charter Arms Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Charter Arms has 2.6 star rating based on 4 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: God affordable products.
Cons: Delivery, Poor customer service & failure to provide warranty repair, Terrible qualitycustomer service.Recent recommendations regarding this business are as follows: "Use a competitor.", "DON'T BUY A CHARTER ARMS PRODUCT!", "Call website phone number to take care of your issues", "Never buy from this company".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Charter Arms has 2.6 star rating based on 4 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: God affordable products.
Cons: Delivery, Poor customer service & failure to provide warranty repair, Terrible qualitycustomer service.Recent recommendations regarding this business are as follows: "Use a competitor.", "DON'T BUY A CHARTER ARMS PRODUCT!", "Call website phone number to take care of your issues", "Never buy from this company".
Review authors value the most Website and Discounts and Special Offers. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer9mm pitbull will not fire, chamber will not open
Have not had time to try the 9mm pitbull again. I will contact you when I do. Thank you for getting back with me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Aylett, Virginia9mm pitbull will not fire, chamber will not open
Have not had time to look at it again yet. Will contact you when I do. Thank you for getting back with me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Customer Service
Not a chance in ***
Promotes MADE IN AMERICA.. That means nothing when your product/ and customer service suck !!!
- Terrible qualitycustomer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
New firearm malfunction straight out of the box. Sent back.
Over a month turn around. Firearm sent back while I was out of town even though I sent a request to hold shipping till I returned. Shipped anyway and USP sent back to Charter Arms. When I called to reship, CA advised it would cost me $47 this time.
I asked for a waiver, since I requested CA hold till I returned home. Waiver denied, had to pay $47 for shipping after having to buy the new gun and wait over a month as a result of poor quality control and poor communication follow-up. And who knows how the new firearm will function.
Just have to wait and see. VERY DISSATISFIED.
- Poor customer service & failure to provide warranty repair
Preferred solution: Full refund
User's recommendation: Use a competitor.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hollidaysburg, PennsylvaniaWarranty repair, Customer Service
Sent my Charter Arms revolver back for warranty repair in May 2022. It's now October & I still don't have it back.
Contacted company numerous times only to get the same reply...check back in 2 weeks!
Finally asked company to return my revolver as is & I would pay someone else to repair it.
They still did not return it. I believe they have lost it & don't want to admit it.
Filed a complaint with Better Business Bureau in September & waiting for there response from Charter Arms.
User's recommendation: DON'T BUY A CHARTER ARMS PRODUCT!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Indianapolis, IndianaI ordered .327 s/s revolver 11/2-2 yrs ago & have not received it. I kust called charter srms& was told that they don’t make it, even though it was just on the cover of national ririifleman. Can some?
Charter arms customers services no delivery or info on ordered product.???327 s/s revolver .zzzzxzzzxzzzzz
- God affordable products
- Delivery
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Frankfort, IndianaWorst handgun I've ever bought
A revolver that will not fire. Unheard of .
Even if it did happen to fire a round ,now you have to hammer the ejector to remove spent round from cylinder. Sent back in for repair. Going on 3 months later they have my hard earned money and I still don't have the gun .
If you are thinking g of buying a firearm from this poor excuse for a gun manufacturer. Save your money.
Preferred solution: Deliver product or service ordered
User's recommendation: Never buy from this company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Cementon, PennsylvaniaGun malfunctioning
After firing 30 rounds for the first time in the handgun, the latch would not open the barrel, so we couldnt retrieve the shells to fire another round. This happened the first time using this handgun. A little disappointing.
User's recommendation: Call website phone number to take care of your issues
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Brand new Pistol failed to at all fire double action and only half the time single action. Been waiting for it’s return for over a month