Acacia Ipb

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Verified Reviewer

9mm pitbull will not fire, chamber will not open

Have not had time to try the 9mm pitbull again. I will contact you when I do. Thank you for getting back with me.

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Acacia Ipb

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Verified Reviewer
| map-marker Aylett, Virginia

9mm pitbull will not fire, chamber will not open

Have not had time to look at it again yet. Will contact you when I do. Thank you for getting back with me

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Richard H Mae

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Verified Reviewer

Terrible Customer Service

Updated by user Nov 26, 2023

Not a chance in ***

Original review Nov 25, 2023
Daughters gun locked up...Sent in for repair...Got it back and does same thing..Owner of company offered to replace it , if I sent defective gun back...I sent it back, and now fighting to get new gun, or a refund...BBBis involved, and I will do EVERYTHING, in my power to persuade people from NOT buying a thing from this company, by word of mouth, social media, and local news investigative reporter...If you screw w/ me is one thing...Taking advantage of my daughter,.elevates things, and under no circumstances will be tolerated !!! Dont buy a thing from this scam company..

Promotes MADE IN AMERICA.. That means nothing when your product/ and customer service suck !!!
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Loss:
$400
Cons:
  • Terrible qualitycustomer service

Preferred solution: Full refund

Allen N Yrs

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Verified Reviewer

Poor customer service

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New firearm malfunction straight out of the box. Sent back.

Over a month turn around. Firearm sent back while I was out of town even though I sent a request to hold shipping till I returned. Shipped anyway and USP sent back to Charter Arms. When I called to reship, CA advised it would cost me $47 this time.

I asked for a waiver, since I requested CA hold till I returned home. Waiver denied, had to pay $47 for shipping after having to buy the new gun and wait over a month as a result of poor quality control and poor communication follow-up. And who knows how the new firearm will function.

Just have to wait and see. VERY DISSATISFIED.

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Loss:
$47
Cons:
  • Poor customer service & failure to provide warranty repair

Preferred solution: Full refund

User's recommendation: Use a competitor.

DAN B Tmj

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Verified Reviewer
| map-marker Hollidaysburg, Pennsylvania

Warranty repair, Customer Service

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Sent my Charter Arms revolver back for warranty repair in May 2022. It's now October & I still don't have it back.

Contacted company numerous times only to get the same reply...check back in 2 weeks!

Finally asked company to return my revolver as is & I would pay someone else to repair it.

They still did not return it. I believe they have lost it & don't want to admit it.

Filed a complaint with Better Business Bureau in September & waiting for there response from Charter Arms.

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User's recommendation: DON'T BUY A CHARTER ARMS PRODUCT!

1 comment
Guest

Brand new Pistol failed to at all fire double action and only half the time single action. Been waiting for it’s return for over a month

David P Ujz

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Verified Reviewer
| map-marker Indianapolis, Indiana

I ordered .327 s/s revolver 11/2-2 yrs ago & have not received it. I kust called charter srms& was told that they don’t make it, even though it was just on the cover of national ririifleman. Can some?

Charter arms customers services no delivery or info on ordered product.???327 s/s revolver .zzzzxzzzxzzzzz

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Pros:
  • God affordable products
Cons:
  • Delivery

Preferred solution: Deliver product or service ordered

Ray S Aar

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Verified Reviewer
| map-marker Frankfort, Indiana

Worst handgun I've ever bought

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A revolver that will not fire. Unheard of .

Even if it did happen to fire a round ,now you have to hammer the ejector to remove spent round from cylinder. Sent back in for repair. Going on 3 months later they have my hard earned money and I still don't have the gun .

If you are thinking g of buying a firearm from this poor excuse for a gun manufacturer. Save your money.

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Preferred solution: Deliver product or service ordered

User's recommendation: Never buy from this company

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Cementon, Pennsylvania

Gun malfunctioning

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Charter Arms - Gun malfunctioning
Charter Arms - Gun malfunctioning - Image 2
Charter Arms - Gun malfunctioning - Image 3

After firing 30 rounds for the first time in the handgun, the latch would not open the barrel, so we couldnt retrieve the shells to fire another round. This happened the first time using this handgun. A little disappointing.

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User's recommendation: Call website phone number to take care of your issues

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