Anonymous
map-marker Henderson, Nevada

Dissatisfaction wit terrible quality! Ordered blouse was cheap fabric and looked terrible. Had to throw it away.avoid this seller!

I ordered a blouse that was on the website. Quality and color. Was terrible. Order at your own risk. Terrible products online.
View full review

User's recommendation: A void!

Laurie P Kkn

Website is fraudulent

I have recently purchased from a website that states they are charming Charlie. They have no labels or brand attached to the clothing. They are just another Chinese company like Shein selling their clothing under the Charming Charlie name! Its fraudulent! Horrible clothing and the clothing looks nothing like the photos!
View full review
Loss:
$329
Cons:
  • Fraudulent company stating they are charming charlie

Preferred solution: Full refund

Ani B12345

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Incredibly Overpriced Now

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Was just browsing and noticed everything got very overpriced. Used to be a long time customer up until they went out of business in 2019. Noticed they're up and running again. Do not like the prices. EVERYTHING is 4x as much as it used to be and it's not just because of inflation. This company has gotten very greedy and overpriced. Tons of other websites I can shop at to get similar products for a fraction of what these crooks are now charging!
View full review
Pros:
  • New website
Cons:
  • Too expensive now

Preferred solution: Price reduction

Anonymous
map-marker Providence, Rhode Island

Do Not Return Refunds

I placed an order for 2 dresses. When they came in they did not fit as shown in the photos or look exactly like them form the website. I kept one that wasn't terrible and received a return label for the other one. June 7th I mailed it back and they received it on the 12th of June. Where is my refund? I tried callingand most of the numbers listed for them go to other businesses or are disconnected. I have emailed them and no reply back on my refund. To keep my money yet I returned your product is fraudulent.
View full review

User's recommendation: DO NOT BUY FROM THEM!

Marie M Pde

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Toms River, New Jersey

Customer service is inept

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Company unprofessional very poor customer service. Website is poorly set up I will shop other places they refused to give me my discount
View full review
Loss:
$3

Preferred solution: Let the company propose a solution

User's recommendation: Go somewhere else

Anonymous
map-marker Atlanta, Georgia

VIOLATED DISABLE PEOPLE LEGAL RIGHTS

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
DISABLE PEOPLE CHARMING CHARLIE WON'T ALLOW SERVICE DOGS BUT CHARMING CHARLIE WILL ALLOW ANY DOG AT CHARMING CHARLIE IN ATLANTIC STATION! CHARMING CHARLIE IS THE WORST CUSTOMER SERVICE TOO! BY LAW SERVICE DOGS ARE ALLOWED i was trying on clothes next thing i am told to leave by this terrible charming charlie APRIL 12 2022 SHE NEEDS TO BE FIRED! for violating legal rights of disabled people!didd
View full review
Loss:
$20

Preferred solution: Apology

Anonymous
map-marker Atlanta, Georgia

DISABLED PEOPLE NOT ALLOWED AT CHARMING CHARLIE

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
DISABLED PEOPLE WITH SERVICE DOGS I WAS TOLD TO LEAVE AS I WAS TRYING ON CLOTHES! ALL DOGS ALLOWED BUT NOT A SERVICE DOG! CHARMING CHARLIE MANAGER VIOLATED THE LEGAL RIGHTS OF DISABLED PERSON! CHARMING CHARLIE ATLANTIC STATION APRIL 12 20** ** PM
View full review
Loss:
$20
Pros:
  • Disabled people asked to leave
Cons:
  • Disable person asked to leave

Preferred solution: Apology

Julie A Iqd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Purse that fell apart at Charming Charlies in 6 weeks

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I purchased a purse and jacket on 9/6/2021 for $96.62 at Charming Charlie in Thousand Oaks. On October 24 the handle broke. The store refuses to give me a credit for $45. I don't even want a refund, a credit would do. A purse should not fall apart in 6 weeks. I am very upset about their horrible customer service. Any normal business would just give you a credit if something falls apart. I AM VERY UPSET ABOUT THIS MATTER. They have turned something so simple into a nightmare. AWFUL CUSTOMER SERVICE. I dont have photos of the purse, because they have the purse at the store. I am going to pick it up tommorrow. Julie Apfelbaum
View full review
Cons:
  • Horrible customer service

Preferred solution: Credit would do

Anonymous
map-marker Dayton, Ohio

New store opening

Rumor has it Charming Charlie is opening at Destination outlets in Jeffersonville. I feel bad for them. The Mall is dyeing fast. Very little traffic and not many stores left. The stores there are suffering. They may want to reconsider before they open there!
View full review
Susan C Kli

Poor exchange rules

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ordered a bracelet and received the wrong one. Wanted to exchange for the one I wanted and had purchased at 30% off. I emailed customer service and was told they dont do exchanges. So now if I want to get the right bracelet, I have to order at regular price and pay for shipping again??? Whats wrong with this company?
View full review
Cons:
  • Horrible customer service and return policy

Preferred solution: Deliver product or service ordered

Briana t Fag

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pacage came

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Charming Charlie - Pacage came
Charming Charlie - Pacage came - Image 2
Ordered my package November 18th just got it today and 1 the color is wrong the stitching is wrong looks like its been ripped i paid my money at least I can get my money back so I can go elsewhere there's no reason I should have waited this long and this is what I get
View full review
Loss:
$60

Preferred solution: Full refund

Helen B Dsi

Keep get recording sailing close and we oper

I have not got my order it have now been six weeks if you cannot give my order ,return my money back they are still taken money ofter my card. I don't know you tell me .this order is ear rings. I have ever this problem before.
View full review
Mary F Uxa

Horrible customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Tried returning a purse that was shipped to me and it wasn't what the description was when ordered. After 3 weeks of emailing requests to return purse the company is making it very difficult to return item. Will not send shipping label and says I have to have for return which will cost another $20. What a waste of money!d
View full review
Loss:
$45
Pros:
  • Website
Cons:
  • Horrible customer service and return policy

Preferred solution: Full refund

Anonymous
map-marker Foley, Alabama

To pay on my accout and uo date my debit card

I called Charming Charlies store in Las Vegas, Nevada and the associate told all their stores closed down. What is a customer suppose to do? Sincerely, April Gulling
View full review
Joseph M Pbw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Shipped wrong item, no customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Charming Charlie - Shipped wrong item, no customer service
Charming Charlie - Shipped wrong item, no customer service - Image 2
I ordered two necklaces from the website. They sent me a shipment, but it was not what I ordered. In fact, what they sent me was totally different and an inferior, cheaper product. I wrote an email to them saying they sent me the wrong item, and they replied thaf they escalated my issue. A couple days later, I wrote again asking for an update, and they replied that they already escalated my issue. I waited another week and wrote again to ask for an update, and they just stopped replying to my emails entirely. Called their phone number, and no one picks up. So now I am stuck with something I did not order and they get to keep my money. Their customer service couldnt care less that I lost money shopping with them. Issuing a refund should be very simple, but they just dont care to bother. Unbelievable.
View full review
Loss:
$33
Pros:
  • I liked the way the products were displayed
Cons:
  • Useless customer service

Preferred solution: Let the company propose a solution

User's recommendation: Please do not shop here!

Jeannette M Hlt

Procedure of getting card balance

Have a $100 gift card that was not accepted. They could not tell me balance wants me to email number to get new card but cant tell me how long this will take.
View full review
Loss:
$100

Preferred solution: My money back or new card

User's recommendation: Bad business

About

Summary

Charming Charlie is a retail company which specializes in sales of jewelry and apparel. It was founded in 2004. The headquarters is based in Houston, Texas, United States. Charming Charlie offers necklace sets, bracelets, rings, watches, and earrings. Customers can also order handbags and accessories. Charming Charlie ships the products throughout the United States via USPS and UPS carriers. Free delivery option is possible. The company accepts returns for exchange or refund within 30 calendar days of the purchase date. Available payment options are Visa, MasterCard, American Express, and Discover. It is also possible to use PayPal service. Order status can be tracked in personal profile on the company website.

Charming Charlie reviews and complaints

Charming Charlie is ranked 235 out of 1426 in Jewelry and Accessories category

Area Served

USA

Payment Methods

MasterCard

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article