Charlotte Tilbury
Charlotte Tilbury Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Charlotte Tilbury has a 2.4 star rating from 4 customer reviews with 75% unfavorable feedback; consumers report dissatisfaction and note pros as luxury brand and nice make up, cons include terrible customer service and use of Evri delivery.
Key Takeaways for Future Customers
- Check Charlotte Tilbury reviews before ordering, especially if paying for Next Day Delivery.
- Consider buying in store to avoid shipping risks.
- Expect medium price level and value website and location information.
Negative Feedback / Risk Areas
- Frequent customer complaints about delivery failures and lost parcel handling with Evri.
- Repeated refund delays and unresolved refunds affecting customers’ payments and Afterpay charges.
- Poor customer service response and difficulty reaching a company representative.
Positive Feedback
Customers praise the luxury brand, nice make up and some good products despite service and delivery issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Charlotte Tilbury has a 2.4 star rating from 4 customer reviews with 75% unfavorable feedback; consumers report dissatisfaction and note pros as luxury brand and nice make up, cons include terrible customer service and use of Evri delivery.
Key Takeaways for Future Customers
- Check Charlotte Tilbury reviews before ordering, especially if paying for Next Day Delivery.
- Consider buying in store to avoid shipping risks.
- Expect medium price level and value website and location information.
Negative Feedback / Risk Areas
- Frequent customer complaints about delivery failures and lost parcel handling with Evri.
- Repeated refund delays and unresolved refunds affecting customers’ payments and Afterpay charges.
- Poor customer service response and difficulty reaching a company representative.
Positive Feedback
Customers praise the luxury brand, nice make up and some good products despite service and delivery issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
My product was sent to a Different address
- Order not received; shipped to a different address.
- Requests refund or reshipment; paid extra for two-day shipping and a gift box.
I never received my order. It was unfortunately sent to a different address, and I can't tell what house that is in the photo.
I want a refund or something to be done or my product to be sent to me.
I am very disappointed with the delivery services provided to me, and here I paid extra for two-day shipping and a gift box. This is f%#** horrible.
Preferred solution: Full refund
Las Vegas, Nevada
Refund doesn’t come from 4 months
- Customer returned the wrong lipstick color to Charlotte Tibury Beauty INC, Valencia, CA, and has not received a refund as of 11/5/25.
Hello,
I used UPS send my wrong lipstick color back to this address:
Charlotte Tibury Beauty INC 28845 Livingston Ave Valencia CA 91355-**** business.
I didnt get my refund until 11/5/25. Please help me and refund my money!
Thank you !
Yuchi
User's recommendation: No , I am waiting your company refund my money
As Salimiyah, Hawalli
Delivery
- Order placed Tue with Next Day Delivery; no confirmation or tracking.
- Delayed beyond paid timeframe; please check status, confirm dispatch, ETA, and arrange refund.
Hello,
I placed my order on Tuesday with Next Day Delivery, but I still havent received any shipping confirmation or tracking information. The order is now delayed beyond the delivery timeframe I paid for, which is very disappointing.
Could you please check the status of my order and confirm if it has been dispatched?
If it has not been shipped yet, I would like to know the reason for the delay and when I should expect it.
Since I paid for Next Day Delivery and the service was not provided, I kindly request a refund of the delivery fee or appropriate compensation for the delay.
Thank you.
User's recommendation: Bad
Refund
Never recd the right merchandise and was told I would revive a refund I still have not recd it and am being charged by Afterpay
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pasadena, California
Not helpful
Could not understand agent no appropriate resolution. Totally unhappy with
Product and agent. Do not order online
- Some good products
- Terrible customer service
Preferred solution: Exchange for the right color
User's recommendation: Buy from store
Resolved: I am upset that I can’t talk to anyone that represents charlotte tilbury
I placed an order on October 27 the money was taken out of my account right away and never received any confirmation and my shipment never arrived
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLost parcel
- Ordered makeup for daughter's Christmas on Oct 20; first Charlotte Tilbury order.
- Parcel at Evri depot since Oct 24; no attempt to deliver to a hub.
Hi I ordered make up for my daughter's Xmas on 20th October,unfortunately on enquiring to Evri I've been advised to contact you. My parcel is showing at Evri depo since 24th October,however no attempt to deliver it to my local parcel hub has been made. I'm actually fuming that I've had to chase Evri and they will not attempt to look for an expensive,luxury Xmas gift until your company contacts them.It would be wonderful if you could help resolve this,especially since this is the first time I've ordered from Charlotte Tilbury.Many thanks Caroline Guy
- Nice make up
- Luxury brand
- Use evri delivery company
Preferred solution: Deliver product or service ordered
User's recommendation: Don't order from a company that uses Evri, absolutely awful service every time
Strongsville, Ohio
Alergy reaction
- Under-eye puffiness and crustiness after product use.
- Crusting on eyelid after 5 days; urgent care needed and seeking compensation.
My under eye is puffy and crusty and its been 5 days since they put your product on me and now I have crused on the eye lid too. I have to go to urgent care now to get medicine. I hope you guys give me some money to pay that
Preferred solution: Visa gift card for urgent care and some gift card for inconvenience to look like puffer fish for 7 days at least
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct not delivered.
PMy products were not delivered but not sure it was CTs mistake. Probably the shipper. These products are the best available in my view.
User's recommendation: Great products
Akron, Ohio
Alergy
Under eye puffy and crusty I have to go to urgent care to get checked so if you guys want to pay 100$ for my doctor appointment that would be great
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing products
- Eight items ordered, only four received (mascara was a sample).
- Missing items include Spice Bloom, Hope, Hollywood Honey, and Love Trap.
Farhana742000 Nov 9, 2022, 8:34 PM GMT order #625**** I am missing items from my order! Spice Bloom- Lucky Lips Rose Hope- Lucky Lips Hollywood Honey - Lip cheat Love Trap - Lip cheat Disappointed, and I matched up my order on my email with products to confirm.
I ordered 8 items, and received 4.
( Mascara was a sample ). I sent and email on November 9 and 11 - not a word - but payment was taken immediately.
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