Appalling customer service and quality

I bought a pair of shoes from Charlotte Olympia I wore them twice and they broke, the shoes were faulty, 6 months to fix them, appalling customer service, shoes were worth it £695, summer shoes I cannot wear them in Winter. Charlotte Olympia worst service eve. Customer service very poor, they left the shoes in the back office for more than a month. After calling them they realized the shoes were left in their back office. They handle this matter very poor for the money the shoes are worth it the customer should be handled better than this. I am really not happy
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#957393 Review #957393 is a subjective opinion of poster.
Charlotte Olympia Shoes
Reason of review
Poor customer service
New Reviewer

My charlotte olympia clutch broke in few time

I bought a short time ago and used a few time a "pandora" clutch by Charlotte Olympia, i used only in my birthday and in my mother birthday, being really carefully! But, the clutch totally broke in the back...And now, it´s hard to use again, because i´m afraid to broke more..I´m from Brazil, and i don´t know how can i exchange the clutch, because there´s no Charlotte´s Olympia store in Brazil.I´m very sad, because I pay really expensive and the clutch broke. I will love have some help. Thanks, Su!
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Dear Madam,

Sincere apologies on hearing about your Pandora. Can you kindly inform us where you bought the Pandora from and if we can fix this for you? Please email us at customercare@***.com

Kind regards,


My charlote also broke. Im very disapointeddd!

Wha can i do?


Dear Suellen

Sincere apologies you have received a Pandora clutch which clearly has faults to it. Can you kindly inform us where you bought the Pandora from and if we can fix this for you? Please email us at customerservice@***.com

Kind regards,

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#294892 Review #294892 is a subjective opinion of poster.
Sao Paulo, Sao Paulo


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Charlotte Olympia is a brand of shoes and accessories. It was founded by Charlotte Olympia Dellal in 2008. The company is headquartered in London, England, United Kingdom. Charlotte Olympia offers a wide collection of shoes, handbags, and small leather goods. Featured collections include the following: Wish You Were Here, Around The World, Spider-Man, Cruise 17, and Barbie. The company accepts returns within 14 calendar days of receipt of the goods. Shipping charges are covered by consumers. Charlotte Olympia ships their merchandise all over the world. Free shipping is offered to the United States, Canada, and Europe. A gift-wrap option is available. Customer assistance is provided by phone and by e-mail during normal business hours.

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