Liane S Nae

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Verified Reviewer

Broken purse

I am the proud owner of the CO clutch with rhinestone peace sign and signature spider clasp. Please help me find someone who can repair it. The peace sign is missing a stone and the hinge is missing a screw. I love this bag and have not been able to use it since before the pandemic. I live in NYC but travel to London, where I bought the bag at the CO shop, often. Thank you.
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Preferred solution: repair

User's recommendation: TBD

Stella Det

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Verified Reviewer
| map-marker Oregon City, Oregon

Haven’t received my order after 5 months

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Charlotte Olympia - Haven’t received my order after 5 months
Heels never came. I ordered around beginning of January. Still nothing. Cant find my order # because I deleted all my emails since then. So no receipt. Hoping for my heels to be delivered soon!!
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User's recommendation: Be cautious

Stella Det

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oregon City, Oregon

Been waiting 4+ months for my heels!!

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Charlotte Olympia - Been waiting 4+ months for my heels!!
I ordered these heels for Valentines Day. No emailsAnd here we are in April and I still havent heard a thing.CRICKETS!
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User's recommendation: Be cautious

Anonymous

Appalling customer service and quality

I bought a pair of shoes from Charlotte Olympia I wore them twice and they broke, the shoes were faulty, 6 months to fix them, appalling customer service, shoes were worth it £695, summer shoes I cannot wear them in Winter. Charlotte Olympia worst service eve. Customer service very poor, they left the shoes in the back office for more than a month. After calling them they realized the shoes were left in their back office. They handle this matter very poor for the money the shoes are worth it the customer should be handled better than this. I am really not happy
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Loss:
$695
Reason of review:
Poor customer service
Dominiq Uua
map-marker Sao Paulo, Sao Paulo

My charlotte olympia clutch broke in few time

I bought a short time ago and used a few time a "pandora" clutch by Charlotte Olympia, i used only in my birthday and in my mother birthday, being really carefully! But, the clutch totally broke in the back...And now, it´s hard to use again, because i´m afraid to broke more..I´m from Brazil, and i don´t know how can i exchange the clutch, because there´s no Charlotte´s Olympia store in Brazil.I´m very sad, because I pay really expensive and the clutch broke. I will love have some help. Thanks, Su!
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Loss:
$1
3 comments
Guest

Dear Madam,

Sincere apologies on hearing about your Pandora. Can you kindly inform us where you bought the Pandora from and if we can fix this for you? Please email us at customercare@***.com

Kind regards,

Guest

My charlote also broke. Im very disapointeddd!

Wha can i do?

Guest

Dear Suellen

Sincere apologies you have received a Pandora clutch which clearly has faults to it. Can you kindly inform us where you bought the Pandora from and if we can fix this for you? Please email us at customerservice@***.com

Kind regards,

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