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Verified Reviewer
New Reviewer

Billing dept

Billing dept is a mess! 2 years after my appt they decide I owe 84.00. I was never sent a bill and online Mr balance is zero. They turned it over to collections and never heard anything from them. I didn't know I even owed anything. I had to get managers approval to be seen. NEVER AGAIN. I am done with them and their constant billing errors. Be careful...
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ID
#4575865 Review #4575865 is a subjective opinion of poster.
Location
Charlotte, North Carolina

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Verified Reviewer
New Reviewer

Absolutely terrible experience

Charlotte Eye Ear Nose and Throat Associates - Absolutely terrible experience
Ceenta is a joke of a practice! They are the epitome of assembly line medicine that is ruining the health of this country. The doctor I saw seemed completely disinterested in talking about the reason I came to see him. He ordered an MRI and MRA for me and never contacted me with the results. The nurse was very rude to me for requesting my results and next steps. They sent me a bill and their system allowed me to set up a payment plan only to be told by their billing department that they don't do payment plans and that I had 90 days to pay the full balance before being sent to collections. MRI's are very quite expensive and the fact they won't work with you at all even if you want to set up a payment plan is absolutely ridiculous. They are a prime example of why medicine in this country is such a joke when compared to other developed nations. It seems to me that all they really care about is profit. User's recommendation: Don't walk away from this practice, Run!
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ID
#3805596 Review #3805596 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Cons
  • Terrible customer service
Preferred solution
Let the company propose a solution

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Verified Reviewer
Junior Reviewer

Denial Of Service

My daughter had an appointment today at CEENT at University area and she was denied service/doctors appointment because they are saying that there is an outstanding balance for an MRI at least one year ago. The problem is at the time of the appointment that we spoke to the doctor about an MRI my daughter and I were told by the doctor that we would have to go to another location that did MRIs and that it would be only an office visit. We both agreed that would be great. Not only was she denied service, but her records were nowhere to be found for previous visits. So they said. She is under our insurance, and we are the responsible party for her since she is not 26 years old yet. They wouldn't look up her file even when she was at the appointment. This is so wrong and infuriating. DO NOT TRUST CEENT to look out for your best interest. User's recommendation: DON’T GO THERE
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ID
#3052645 Review #3052645 is a subjective opinion of poster.
Location
Matthews, North Carolina