Charlotte Eye Ear Nose and Throat Associates Reviews
Charlotte Eye Ear Nose and Throat Associates Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Charlotte Eye Ear Nose and Throat Associates has a 1.2 star rating from 5 reviews and overall negative sentiment; consumers report dissatisfaction with care, billing, and communication.
Key Takeaways for Future Customers
- Check Charlotte Eye Ear Nose and Throat Associates reviews before booking to gauge experiences with appointments and follow-up.
- Confirm network status and insurance coverage in writing to avoid surprise charges and billing disputes.
- Be prepared to escalate issues; documented requests may help with refunds or resolving customer complaints.
Negative Feedback / Risk Areas
- Frequent reports of poor communication from staff and providers.
- Multiple billing errors, unexpected charges, and collections actions.
- Patients describe rushed exams and pressure toward equipment sales rather than clear care plans.
Positive Feedback
Staff interaction and nursing care during procedures received praise, with specific compliments for surgical and post-op nursing care.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Charlotte Eye Ear Nose and Throat Associates has a 1.2 star rating from 5 reviews and overall negative sentiment; consumers report dissatisfaction with care, billing, and communication.
Key Takeaways for Future Customers
- Check Charlotte Eye Ear Nose and Throat Associates reviews before booking to gauge experiences with appointments and follow-up.
- Confirm network status and insurance coverage in writing to avoid surprise charges and billing disputes.
- Be prepared to escalate issues; documented requests may help with refunds or resolving customer complaints.
Negative Feedback / Risk Areas
- Frequent reports of poor communication from staff and providers.
- Multiple billing errors, unexpected charges, and collections actions.
- Patients describe rushed exams and pressure toward equipment sales rather than clear care plans.
Positive Feedback
Staff interaction and nursing care during procedures received praise, with specific compliments for surgical and post-op nursing care.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor communication with patient
- - Scheduled an eye exam after a referral and submitted forms.
- - Not told practice was out of network and billed over $1,000; concerns were not addressed.
I scheduled an eye exam with Charlotte Eye Ear Nose & Throat Associates based on a referral. I received a text asking me to complete all the required documentation prior to my office visit.
I completed the forms, including all insurance information, and submitted them. Upon my arrival on the morning of my exam, I provided my insurance cards, which included my primary insurance and my gap insurance. At no time did anyone tell me that Charlotte Eye Ear Nose & Throat Associates was not in my network. After my exam was performed and glasses were selected and ordered, I received the bill.
Charlotte Eye Ear Nose & Throat Associates charged me over $1,000 for an exam and a pair of glasses. I contacted the office to explain this, but my concerns fell on deaf ears. They demonstrated no interest in owning up to their lack of communication.
Lesson learned. I would not recommend using this place for eye care.
- Over priced poor communication
Preferred solution: Price reduction
User's recommendation: Find any place but this one.
Doylestown, Pennsylvania
Bad experience
- - I won't go back to this doctor's office.
- - The doctor gave results with no solution.
- - I got calls from a collection agency after paying.
I will never go to this Doctor's office again. The doctor gave me my results with no solution to my problem and then I only got one bill and they sent me to collections before I could pay.
Then when I paid a week later I got calls from a collection agency.
This place is unprofessional and I won't be going back and I will not refer anyone to them. I do not appreciate being treated the way I was.
User's recommendation: Don't go here
Recent visit to Pineville location
- - The PA was indifferent.
- - The exam was brief, showed slight hearing loss, a pre-exam test was required, and the focus shifted to selling a hearing aid.
PA gave me my exam. She was very in different to my reasons for visiting.
Exam only lasted a few minutes, and informed me nothing was wrong with my (right) ear. If nothing was wrong I would not have visited the doctor. Additionally, they required I have a hearing test - prior to the exam. Exam showed I have slight hearing loss - I knew that before I came.
The focus then shifted to selling me a hearing aid. Never again will I visit Charlotte Eye Ear.
- Both the dr and pa made me feel inferior
Preferred solution: Nothing, will not return
Work excellent - wait time for cataract surgery too ling
Cataract surgery - arrived on time but it took almost 2 hours to get a 10 minute procedure
Excellent care by nurses and surgeon
- Excellent communication and interaction between staff and patient
- Administration of a corporate nature rather than a hosptal
Preferred solution: Better time between procedure and wait time excellent and responsive surgeon and staff
User's recommendation: Ask for early time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling dept
- - Billing dept is a mess with recurring errors.
- - They claimed I owed $84 after 2 years, sent to collections, and I never received a bill.
Billing dept is a mess! 2 years after my appt they decide I owe 84.00.
I was never sent a bill and online Mr balance is zero. They turned it over to collections and never heard anything from them. I didn't know I even owed anything. I had to get managers approval to be seen.
NEVER AGAIN.
I am done with them and their constant billing errors. Be careful...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbsolutely terrible experience
- - Doctor seemed disinterested; care felt impersonal.
- - MRI and MRA ordered; results not communicated; billing claimed no payment plan.
Ceenta is a joke of a practice! They are the epitome of assembly line medicine that is ruining the health of this country.
The doctor I saw seemed completely disinterested in talking about the reason I came to see him. He ordered an MRI and MRA for me and never contacted me with the results. The nurse was very rude to me for requesting my results and next steps. They sent me a bill and their system allowed me to set up a payment plan only to be told by their billing department that they don't do payment plans and that I had 90 days to pay the full balance before being sent to collections.
MRI's are very quite expensive and the fact they won't work with you at all even if you want to set up a payment plan is absolutely ridiculous.
They are a prime example of why medicine in this country is such a joke when compared to other developed nations. It seems to me that all they really care about is profit.
- Terrible customer service
Preferred solution: Let the company propose a solution
User's recommendation: Don't walk away from this practice, Run!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDenial Of Service
- - Denied service over an MRI balance from over a year ago; doctor said MRI would be at another location and records weren't found at the appointment.
My daughter had an appointment today at CEENT at University area and she was denied service/doctors appointment because they are saying that there is an outstanding balance for an MRI at least one year ago. The problem is at the time of the appointment that we spoke to the doctor about an MRI my daughter and I were told by the doctor that we would have to go to another location that did MRIs and that it would be only an office visit.
We both agreed that would be great.
Not only was she denied service, but her records were nowhere to be found for previous visits. So they said.
She is under our insurance, and we are the responsible party for her since she is not 26 years old yet. They wouldn't look up her file even when she was at the appointment.
This is so wrong and infuriating.
DO NOT TRUST CEENT to look out for your best interest.
User's recommendation: DON’T GO THERE
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