Don't go to Charlie's Auto in Stevens Point, WI you will be very disapointed

I will never get my car fixed there again! I needed my car for an appointment I had on Wednesday and I was promised it would be ready to pick up Tuesday. I dropped my car off at 9AM and Charlie the owner called me around 11:30AM with the results of the diagnostic. A new timing belt and a new water pump were needed. It would be $600.74 with tax and if I wanted they could have it done by the afternoon. I agreed and told him I would wait for his call and if he hadn't called by 4:30 I would call him. My husband called at 4:30 and he told him the car would not be done till Wednesday sometime. Even though he had told me it would be done for sure by Tuesday night. I had to take a test for a driving job in the morning. We are very upset!!! The only reason we took it there and agreed to have the work done is because it was promised to us by Tuesday night. I could understand if parts were needed or if I had been updated that it was going to take longer but neither happened. That is horrible customer service and horrible business. I will never take a car there ever again. I will tell everyone I know that this place stinks!!! DO NOT GO TO CHARLIES YOU WILL REGRET IT
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#196563 Review #196563 is a subjective opinion of poster.
Location
Madison, Wisconsin

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