Anonymous
map-marker Los Angeles, California

Nasty

Not wearing hair net employee with long hair preparing food nasty then when you get your food its cold
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User's recommendation: Do not go their

Loretta S Ccv

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Verified Reviewer
| map-marker Florence, South Carolina

Customer complaint

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Original review Sep 29, 2023

I visited Charleys in Magnolia Mall in Florence SC.The manager MrsHam got very loud and rude with me over a misunderstanding over my order that her cashier made. I do not appreciate her rudeness and getting so loud when I remained calm and spoke to her with respect.

I work at my local Sheriff Department and since I work crazy hours I always going to Charleys to grab something to eat. I m so angry right now and didnt deserve to be treated that way.

Ive witnessed this same manger being rude with other customers.Her communication skills are awful.You dont get to talk to others in that way because of your title.When I asked for a customer service number her response was go ahead and leave.Once again Im a very angry customer. The manager threw my receipt in the trash can

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Pros:
  • Receipt was thrown in the trash

Preferred solution: I would like this incident addressed

User's recommendation: Deal with the Manager accordingly

CECIL L Jjq
map-marker San Antonio, Texas

Bad food service

Ordered a 10pc wing and mozzarella stick combo and my food wasnt prepared fresh. I ordered the wings fried crispy and they look like they just put already tossed wings and sticks in the box. If you order here make sure you check your food before leaving.
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Loss:
$20

Preferred solution: Full refund

User's recommendation: Check your food before leaving the restaurant

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Houston, Texas

Complaint/ discrimination

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Charleys SteakHouse - Complaint/ discrimination
Charleys SteakHouse - Complaint/ discrimination - Image 2
Charleys SteakHouse - Complaint/ discrimination - Image 3
I was treated very poorly by the general manager Fredy Vega. I ordered a Philly cheese steak and fries and requested everything to be well done. After he took my order and swiped my card which I thought was odd because the card machine was right infront of me but he said he needed my card to swipe in behind his Machine. I have been going here for the past week and always swiped my card myself. So anyway after he swiped my card I requested if he could make my sandwich because when I came two days ago I didnt like the way the lady made my sandwich my bread wasnt toasted and the fries were not well done. I also informed him that when he made my sandwich the day before it was good, so I wanted him to make it and not the lady that was in the kitchen. He informed me he would no problem. So after waiting 10 min and watching him talk to his co worker the lady I complained about, he comes back and tells me I need to refund your money. I said ok why? He says oh the grill is not working. I say ok I can wait how long will it be he says 10 15 min I said ok I will wait. Then he says well it can be longer I dont know. So I ask him will I get the refund right away he informs me I will which I didnt of course. So I walked out and came back in 2 min later and they have two sandwiches grilling. So I approach him and ask why did he refuse my service he says oh it just started working. I knew this was a lie, I feel I was discriminated against because I complained about his employee. I ended up re ordering the food and paying again which he still did not make it as I requested. He was very rude.
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Yvetta Flc
map-marker Charlotte, North Carolina

They are horrible at making food the right way and then they won't remake it

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Made my food the wrong way and not only that but shorted me a sub and would not even refund or give the actual order to me all because the receipt was 2 days old. They have dog *** service and dont *** know how to make an order according to what you say so needless to say dont *** come here.
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User's recommendation: Do not come unless you would like to have your food remade 15 times

Anonymous
map-marker Columbus, Ohio

My food was never delivered

They took my payment and they were already closed. I never received my food I want a full refund.
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Anonymous
map-marker Orlando, Florida

Charley's Steakhouse

Is good restaurant, but too expensive al least they should be put the gratuity down because its incredible pay 17% plus taxes and I don't have complaint about food or services, to me was good but I had the impression the waitress try to serve to fast and don't let me enjoy my food because they need that table to other people are waiting, even I make the reservation with two days in advance I believe they need to have more patient and have enough space to the people that unfortunatly think is the perfect place to go to celebrated or enjoy the best steaks in the town. That's big lie.
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1 comment
Guest

This is complaint for charley's from the store at the base in Magdill AFB. We purchased a LG teriyaki Hvy chicken and regular fries with the drink.

When we eate the sandwish the chicken was old salty and the friend same problem. We really upset with this situation. We paid 13.68 for a Large sandwish. Could please speak with this people they don't doing they job.

You company have to be careful with the food. Because, customer like us we are not happy. Can you fix this problem.

Thank you. Blanca Morales if you have any questions call me at (813) 504-****.

Anonymous
map-marker West Bloomfield Township, Michigan

Charley's Steakhouse is the worst

My friends and I decided to go to Charleys Steakhouse in Orlando because someone read that it was the number one steakhouse in the city or something. If that is true... I would suggest not eating steak in Orlando. When I first walked in I saw a 50 oz porterhouse steak displayed in a glass display case, and it was more like a T-Bone...there was at most half an inch of meat on the filet side. Who were they trying to fool? That's how things began. It took us 20 minutes to get our water and not everyone got it on the server's first try. We had to ask a few times for everyone to get served water! Then, the pan fried calamari we ordered as an appetizer came out disgusting and soggy. Our salad basically had no dressing (by the way they only offer the watered down vinagerette dressing, no ranch or bluecheese) and they did not have horseradish for the steak. Have you ever had to ask for a refill on your coke 3 times before getting it? Oh yeah, it happened at our table! On the other hand the desert was pretty good and the waiter was extremely nice. He noticed that it was my friends birthday and brought out a large birthday cake slice and had his crew sing happy birthday! I thought that things were actually turning this horrible experience around for the better. Its better late than never. Unfortunately, the waiter was either new or incompetent without good reason. Our waiter, John, brought us tickets that showed us what we owed with the automatic 17% gratuity added. Did he deserve it? No... but like I said, I was feeling pretty good after my awesome desert, so whatever. I gave the guy my credit card and got a bill that didn't match the ticket. He tried to charge me more! Not just me either. Everyone's bill was messed up. We waited about 20 minutes for him to print out new tickets. We shared our dining experience with the manager on duty, Darcy, but she seemed unsympothetic to our concerns. She listened politily, but the look in her eyes expressed what she thought. We were just tourists and she had to hear us out because it was her job. Thanks Darcy. Most places at least discount your ticket or try something to ensure the customer's satisfaction. We weren't looking for a free meal, even a sincere apology would have been appreciated. To sum things up, Charleys has disgusting overpriced food and horrible customer service. Unless you want to put a damper on your vacation and squander 2 hours of your life, stay away! Outback or Longhorn even McDonald's would be a better alternative to this dump.
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3 comments
Guest

I couldn't agree more as I had a similar experience with that "manager." Wow, what a poor excuse for a manager. She was a whitetrash trainwreck!

Guest

The part where you thought you should have gotton a discount explains it all. You are hoping for something out of this.

The service is not that bad and you are an ungrateful child for the free birthday cake your friend got. Why are twelve year olds such as yourself(undisciplined, ungrateful twelve year olds at that) allowed to vacation and dine alone.

Guest

been there once never go again the meat was tastless next time in orlando go to gaylord palms hotel inside is a steakhouse that will make you cry it is sooo good, service is top notch.

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