Charleys SteakHouse

Not wearing hair net employee with long hair preparing food nasty then when you get your food its cold

Ordered a 10pc wing and mozzarella stick combo and my food wasnt prepared fresh. I ordered the wings fried crispy and they look like they just put already tossed wings and sticks in the box. If you order here make sure you check your food before leaving.

I was treated very poorly by the general manager Fredy Vega. I ordered a Philly cheese steak and fries and requested everything to be well done.

After he took my order and swiped my card which I thought was odd because the card machine was right infront of me but he said he needed my card to swipe in behind his Machine. I have been going here for the past week and always swiped my card myself. So anyway after he swiped my card I requested if he could make my sandwich because when I came two days ago I didnt like the way the lady made my sandwich my bread wasnt toasted and the fries were not well done. I also informed him that when he made my sandwich the day before it was good, so I wanted him to make it and not the lady that was in the kitchen.

He informed me he would no problem. So after waiting 10 min and watching him talk to his co worker the lady I complained about, he comes back and tells me I need to refund your money. I said ok why? He says oh the grill is not working.

I say ok I can wait how long will it be he says 10 15 min I said ok I will wait. Then he says well it can be longer I dont know. So I ask him will I get the refund right away he informs me I will which I didnt of course. So I walked out and came back in 2 min later and they have two sandwiches grilling.

So I approach him and ask why did he refuse my service he says oh it just started working. I knew this was a lie, I feel I was discriminated against because I complained about his employee.

I ended up re ordering the food and paying again which he still did not make it as I requested. He was very rude.

Made my food the wrong way and not only that but shorted me a sub and would not even refund or give the actual order to me all because the receipt was 2 days old. They have dog *** service and dont *** know how to make an order according to what you say so needless to say dont *** come here.

They took my payment and they were already closed. I never received my food I want a full refund.

Is good restaurant, but too expensive al least they should be put the gratuity down because its incredible pay 17% plus taxes and I don't have complaint about food or services, to me was good but I had the impression the waitress try to serve to fast and don't let me enjoy my food because they need that table to other people are waiting, even I make the reservation with two days in advance I believe they need to have more patient and have enough space to the people that unfortunatly think is the perfect place to go to celebrated or enjoy the best steaks in the town. That's big lie.

My friends and I decided to go to Charleys Steakhouse in Orlando because someone read that it was the number one steakhouse in the city or something. If that is true...

I would suggest not eating steak in Orlando. When I first walked in I saw a 50 oz porterhouse steak displayed in a glass display case, and it was more like a T-Bone...there was at most half an inch of meat on the filet side. Who were they trying to fool? That's how things began.

It took us 20 minutes to get our water and not everyone got it on the server's first try. We had to ask a few times for everyone to get served water! Then, the pan fried calamari we ordered as an appetizer came out disgusting and soggy. Our salad basically had no dressing (by the way they only offer the watered down vinagerette dressing, no ranch or bluecheese) and they did not have horseradish for the steak.

Have you ever had to ask for a refill on your coke 3 times before getting it? Oh yeah, it happened at our table! On the other hand the desert was pretty good and the waiter was extremely nice. He noticed that it was my friends birthday and brought out a large birthday cake slice and had his crew sing happy birthday!

I thought that things were actually turning this horrible experience around for the better. Its better late than never. Unfortunately, the waiter was either new or incompetent without good reason. Our waiter, John, brought us tickets that showed us what we owed with the automatic 17% gratuity added.

Did he deserve it? No... but like I said, I was feeling pretty good after my awesome desert, so whatever. I gave the guy my credit card and got a bill that didn't match the ticket.

He tried to charge me more! Not just me either. Everyone's bill was messed up. We waited about 20 minutes for him to print out new tickets.

We shared our dining experience with the manager on duty, Darcy, but she seemed unsympothetic to our concerns. She listened politily, but the look in her eyes expressed what she thought. We were just tourists and she had to hear us out because it was her job. Thanks Darcy.

Most places at least discount your ticket or try something to ensure the customer's satisfaction. We weren't looking for a free meal, even a sincere apology would have been appreciated. To sum things up, Charleys has disgusting overpriced food and horrible customer service.

Unless you want to put a damper on your vacation and squander 2 hours of your life, stay away! Outback or Longhorn even McDonald's would be a better alternative to this dump.