ChargePoint Reviews
ChargePoint Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ChargePoint has 1.2 star rating based on 5 customer reviews. Consumers are mostly dissatisfied and rating distribution is 100% unfavorable.
Key Takeaways for Future Customers
- Expect long hold times for customer service and activation when researching ChargePoint reviews.
- Watch for $50 charges or authorization holds and slow refunds.
- Some chargers and connectors may not work with all vehicles; app and payment issues reported.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing, refunds, and multiple charges.
- Poor customer service responsiveness and long wait times.
- Charger malfunctions and compatibility problems.
Positive Feedback
Some users noted individual reps were kind and helpful despite broader service and billing issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ChargePoint has 1.2 star rating based on 5 customer reviews. Consumers are mostly dissatisfied and rating distribution is 100% unfavorable.
Key Takeaways for Future Customers
- Expect long hold times for customer service and activation when researching ChargePoint reviews.
- Watch for $50 charges or authorization holds and slow refunds.
- Some chargers and connectors may not work with all vehicles; app and payment issues reported.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing, refunds, and multiple charges.
- Poor customer service responsiveness and long wait times.
- Charger malfunctions and compatibility problems.
Positive Feedback
Some users noted individual reps were kind and helpful despite broader service and billing issues.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No customer service available at Chargepoint
My chargepoint card is being declined at the charging station at 5811 Palo Blanco Ln, Austin, TX 78744. I have a positive balance on my account.
I've been on hold with your phone number for over an hour and a half. Can you help?
Preferred solution: fix the issue; answer your phones
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Wait times are really really long. I...
wait times are really really long. I had to call 3 times and is till on hold. I am only trying to activate my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
Disputes
- - Charging connector wasn't for my Model Y.
- - I canceled the transactions, but a $50 charge remained on my bank account, please contact 707623****.
Saturday I tried to charge my Tesla, but the charging connector is not for my car. I canceled the transaction, but you still charged me 50 dollars to my bank account.
To resolve this matter, call me at 707-623-****. Thanks.
- Chargepoint 10
Preferred solution: Full refund
User's recommendation: Needs to fix your computer it charge me 50 dollars I not even charge my car.
Maryville, Tennessee
Payment
- - $50 upfront charge.
- - Three charges didn't work; I was charged anyway.
- - Refunds take 3–5 business days; pay after.
I feel as you shouldn't charge 50.00 everything, u have to charge your car. I have spent 500 00 in one day just to charge my car 3 of them didnt work and I was still charge im really not liking my car you need a.better solution...
just.like another cc pay when your finished. That's alot of money foe me to be traveling just saying, the guy who I talked to was great but this 50.00 isnt for me... yes saving on gas but draining my pockets and then I have to wait 3 to 5 business days to get my money back.
Im a working women im not rich. Have a great day.
Needham, Massachusetts
320kw charging station charging only at 128kw
Call not going through on touch pad.
Tried several times.
Charger not functioning at stated kw
Its 320ke only charging at 80-120
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to return my charger
- - I can't reach anyone at your company.
- - I bought a Volvo hybrid and was told to order a charger I don't need; I want to return it unused ASAP.
I can't seem to speak to anyone at your company! Really disappointing - I just purchased a hybrid car from Volvo, who directed me to order a specific charger, but it is not needed.
I would like to return it asap. It has not been used at all!
Preferred solution: Full refund
User's recommendation: Answer the phone!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDifficulty with download and use of a charging station
- - Couldn't download the app; reset password.
- - Walnut Creek station 7/2 didnt recognize me; ChargePoint call with thick accent didnt fix charger.
I couldn't download the app well and needed to pick a new PW. Unable to stat over.
Tried to log in from EV charging station in Walnut Creek, CA on 7/2, which did not recognize me. ChargePoint called me back to help, but the person's accent was so thick I had to ask him to repeat every line. He was kind but ineffectual with the charger. He rebooted it but it still did not respond to my credit card.
I spent 35 mins with the guy then we lost our connection. Somehow I got home without charging.
I meed to talk to a real person to help install my app. Thanks, EW.
Fulham, Hammersmith And Fulham
Multiple charges
- - Charge point is in Kirkby on Richard Hesketh Drive.
- - It kept asking to try again with the card.
- - Multiple charges appeared on my card; still pending.
Using charge point at garage in Kirkby on Richard hesketh drive.
Kept saying try again with card.
Used and multiple charges on my card. States still pending so hoping it wont charge numerous times
User's recommendation: Most of the time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor setvice c9n going problems never resolvedase # never fixed
Passwords, billing, poorly trained employees. I was given case number 1413**** no fixes no call back no help
User's recommendation: Get a home charger!
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