Mishandled furniture/personal items, failed to disclose information.
Chapman Transfer in Mt. Pleasant, Texas, damaged & ruined many of our furniture pieces & broke personal items. Cabinet drawers from the kitchen, breakfast nook, and bathrooms were literally dumped into boxes without wrapping individual items. Keepsakes were broken, antique furniture was carried in 'bear-hug' style by one employee and items placed within a storage unit were damaged beyond repair. After the fact, we were informed that Chapman Transfer does not insure breakage, replacement, or repair of items moved into a storage unit. This tidbit of information was not disclosed to us prior or during the move. The employees were not trained to move nor pack households, which packing was an additional charge (and a joke), because there was no packing, just tossing of books, games, keepsakes, dinner utensils/sharp knives, collectables, etc., into boxes. Our pictures, including oils, were not contained within the packing boxes we purchased. We found the boxes left at the house, as well as an antique bedframe left outdoors at the storage unit. We also lost a few prescriptions along the way! Contacting the BBB was fruitless, because Chapman is a paying member, not us. We do not recommend Chapman Transfer to anyone. It was a horrible experience and a senseless loss. Chapman Transfer, Mt. Pleasant, Texas, is not a honorable or trustworthy company. And what's worse, they don't care.
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