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Mishandled furniture/personal items, failed to disclose information.

Chapman Transfer in Mt. Pleasant, Texas, damaged & ruined many of our furniture pieces & broke personal items. Cabinet drawers from the kitchen, breakfast nook, and bathrooms were literally dumped into boxes without wrapping individual items. Keepsakes were broken, antique furniture was carried in 'bear-hug' style by one employee and items placed within a storage unit were damaged beyond repair. After the fact, we were informed that Chapman Transfer does not insure breakage, replacement, or repair of items moved into a storage unit. This tidbit of information was not disclosed to us prior or during the move. The employees were not trained to move nor pack households, which packing was an additional charge (and a joke), because there was no packing, just tossing of books, games, keepsakes, dinner utensils/sharp knives, collectables, etc., into boxes. Our pictures, including oils, were not contained within the packing boxes we purchased. We found the boxes left at the house, as well as an antique bedframe left outdoors at the storage unit. We also lost a few prescriptions along the way! Contacting the BBB was fruitless, because Chapman is a paying member, not us. We do not recommend Chapman Transfer to anyone. It was a horrible experience and a senseless loss. Chapman Transfer, Mt. Pleasant, Texas, is not a honorable or trustworthy company. And what's worse, they don't care.
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ID
#205636 Review #205636 is a subjective opinion of poster.
Location
Doylestown, Pennsylvania

About

Summary

Chapman Transfer and Storage is a company that provides a wide range of local, international and long distance moving services. Chapman Transfer and Storage was founded more than 70 years ago. During all this time this family owned company has been committed to providing high quality moving and storage services at competitive prices. Moving is a stressful process, and Chapman Transfer and Storage is always ready to do its best to make moving easy and quick for you. Millions of people have already made sure Chapman Transfer and Storage is one of the best moving companies to deal with.

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