New Reviewer

Frustration and Disappointment

Update by user Dec 12, 2018

And I would like to speak to someone in the corporate office immediately!!!!

Original review posted by user Dec 12, 2018
Hello my name is James Aspinwall. I bought a brand new jeep on 11-13-18 and traded in my car in my contract and to this day Chapman Dodge in Las Vegas has given me nothing but the run around.i habe had to make 2 carpatments on a car that I dont even own. I have contacted them through phone calls and emails and get the same response every time which is we will take care of that right away and yet they havent my car finance company says thst they havent even heard from them about paying off my trade in. And for the inconvience of making 2 payments on something I longer own my 30 day tag is going to expire and I strongly feel that YOUR company should take care of that for me having to put money out of my pocket to pay somethong that I dont own. What car dealership waits thia long to pay off a trade in?????? Please lets get this resolved and again I want some kind of justice.I AM PUTTING A COMPLAINT AT THE DMV!! my number is 702-826-**** or 420tank420@***.com Sincerly James K. Aspinwall.
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#1421691 Review #1421691 is a subjective opinion of poster.
Miramar, Florida
Chapman Las Vegas Dodge Chrysler Jeep Ram Customer Care
Junior Reviewer

Jeep doesn't stand by their own product.

I bought a 2016 Jeep Patriot a year ago this month. Since the day we drove it off of the lot the XM Satellite Radio has not worked properly. It loses the signal every 1/2 mile and fades in and out constantly while driving, and it doesn't matter if we're in town or out in the middle of nowhere. I have complained and had it in the shop repeatedly for this problem and all I ever get is lied to and called a liar because they can't duplicate the problem, even though I've shown them no less than four videos of the radio losing it's signal. My wife finally took the service manager at our dealership on a ride-along and proved to him that the radio is a piece of ***, to which he agreed. Corporate still WILL NOT REPLACE THE RADIO with one that actually WORKS. Chrysler Jeep Dodge Ram SUCKS! I have own three brand new Hyundais, all with XM, and NOT ONE SINGLE PROBLEM, EVER! I will NEVER buy another Jeep, or anything else this fly-by-night outfit makes. Screw buying American, I'm going back to Koreans for my next ride.
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#1099841 Review #1099841 is a subjective opinion of poster.
Las Vegas, Nevada
2016 Jeep Patriot Car
  • Chrysler jeep dodge ram corportate customer service
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered

Review in Dealers category from Las Vegas, Nevada

They will tell you your approved and give you a car.. Then a week later they will call and tell you to bring the car back because you weren't approved!! Like who does that, why not tell me I wasn't approved in the beginning don't lie and tell me I am, let me take a car then call me a week later and say I'm not approved and briing the car back! So unprofessional.. Wasted my time. Super pissed, I would never recommend this place to anyone
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#664161 Review #664161 is a subjective opinion of poster.
Las Vegas, Nevada
Reason of review
Not as described/ advertised

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