New Reviewer

Frustration and Disappointment

Update by user Dec 12, 2018

And I would like to speak to someone in the corporate office immediately!!!!

Original review posted by user Dec 12, 2018
Hello my name is James Aspinwall. I bought a brand new jeep on 11-13-18 and traded in my car in my contract and to this day Chapman Dodge in Las Vegas has given me nothing but the run around.i habe had to make 2 carpatments on a car that I dont even own. I have contacted them through phone calls and emails and get the same response every time which is we will take care of that right away and yet they havent my car finance company says thst they havent even heard from them about paying off my trade in. And for the inconvience of making 2 payments on something I longer own my 30 day tag is going to expire and I strongly feel that YOUR company should take care of that for me having to put money out of my pocket to pay somethong that I dont own. What car dealership waits thia long to pay off a trade in?????? Please lets get this resolved and again I want some kind of justice.I AM PUTTING A COMPLAINT AT THE DMV!! my number is 702-826-**** or 420tank420@***.com Sincerly James K. Aspinwall.
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ID
#1421691 Review #1421691 is a subjective opinion of poster.
Location
Miramar, Florida
Service
Chapman Las Vegas Dodge Chrysler Jeep Ram Customer Care
Junior Reviewer

Jeep doesn't stand by their own product.

I bought a 2016 Jeep Patriot a year ago this month. Since the day we drove it off of the lot the XM Satellite Radio has not worked properly. It loses the signal every 1/2 mile and fades in and out constantly while driving, and it doesn't matter if we're in town or out in the middle of nowhere. I have complained and had it in the shop repeatedly for this problem and all I ever get is lied to and called a liar because they can't duplicate the problem, even though I've shown them no less than four videos of the radio losing it's signal. My wife finally took the service manager at our dealership on a ride-along and proved to him that the radio is a piece of ***, to which he agreed. Corporate still WILL NOT REPLACE THE RADIO with one that actually WORKS. Chrysler Jeep Dodge Ram SUCKS! I have own three brand new Hyundais, all with XM, and NOT ONE SINGLE PROBLEM, EVER! I will NEVER buy another Jeep, or anything else this fly-by-night outfit makes. Screw buying American, I'm going back to Koreans for my next ride.
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ID
#1099841 Review #1099841 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Product
2016 Jeep Patriot Car
Cons
  • Chrysler jeep dodge ram corportate customer service
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered
New Reviewer

Chapman Las Vegas Dodge - 2015 Dodge Journey Review from Phoenix, Arizona

Chapman Las Vegas Dodge Chrysler Jeep Ram - Chapman Las Vegas Dodge - 2015 Dodge Journey Review from Phoenix, Arizona
Be careful what you by from them. My brand new car was recalled for fire hazzard and they new it.not only lost the car but the car set the house on fire. 2 weeks in ownership and wasnt reg yet cuz they said they would pay but they lied. So before i could reg n insure it myself it destroyed my life.
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ID
#745498 Review #745498 is a subjective opinion of poster.
Location
Phoenix, Arizona
Reason of review
Bad quality

Review in Dealers category from Las Vegas, Nevada

They will tell you your approved and give you a car.. Then a week later they will call and tell you to bring the car back because you weren't approved!! Like who does that, why not tell me I wasn't approved in the beginning don't lie and tell me I am, let me take a car then call me a week later and say I'm not approved and briing the car back! So unprofessional.. Wasted my time. Super pissed, I would never recommend this place to anyone
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ID
#664161 Review #664161 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Reason of review
Not as described/ advertised

Dealership overpricing

Recently I purchased a 2015 Jeep Patriot from Chapman Dodge in Las Vegas with an MSRP of $ 22,880 when I reviewed the paperwork which they did not show me until I signed on the bottom like A *** fool because I trusted them. Well it turned out I was charged $27,514.24 before the $ 2500 Chrysler rebate. I confronted them and they told me that the difference was their profit margin! I have been buying cars for my entire life and I always understood that the factory MSRP was what I should pay for the vehicle less rebates, which included the dealers profit! I confronted them and they would not budge, so never again will I buy A Chrysler Corp. auto.
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ID
#607440 Review #607440 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Pros
  • Lifelong chrysler fan
Reason of review
Pricing issue
Loss
$4661
Preferred solution
Price reduction

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