Change Healthcare
Change Healthcare Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Change Healthcare has 1.0 star rating based on 1 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Use a different Clearinghouse! Use Waystar or other instead if possible!".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Change Healthcare has 1.0 star rating based on 1 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Use a different Clearinghouse! Use Waystar or other instead if possible!".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Terrible Customer Service for Providers
Trying to get information updated for bank account EFTs, remits sent through Availity that we are not able to access, or just actually get in touch with someone to help providers when things aren't working right is next to impossible. Tickets get canned responses, they don't actually address issues, and they never respond to messages left. They consistently cause payments for providers to be sent to patients instead of providers, causing providers to have to chase down remits and payments through the insurance companies or patients or send patients to collections because patients don't understand they're supposed to distribute those funds.
They also don't notify providers when their contracts for recredentialling/revalidating with insurance companies need completing, and providers end up suddenly out of network, and insurance companies don't want to reinstate credentialling.
- Too many to list
Preferred solution: Someone at the company to actually fix provider access and resolutions to issues.
User's recommendation: Use a different Clearinghouse! Use Waystar or other instead if possible!
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