Champion Windows
Reviews and Complaints
Champion Windows Customer Care Review
Champion Windows Customer Service has lefted the business,
Preferred solution: Deliver product or service ordered
Wow. So many negative reviews. Here's a positive one...
We just replaced every window (27 of them including some arches and eyebrows) as just one part of a whole-whole renovation . We signed the contract in mid February with an estimated 6-8 week lead.
Four weeks later, they called to tell us they had most of the windows in (all except the shaped ones) and asked if we wanted to get started. We told them "no" since flooring contractors were starting the following week and didn't want two trades working in each other's way; they had no problem waiting.
Flooring took a little over a week. As timing would have it, they called the last flooring day and said the order was all in and asked when we wanted to start. I asked "as soon as possible!" And they said they'd start the next day! I wasn't expecting that fast, so I asked if they could delay to the weekend. They had no problems scheduling install on a HOLIDAY (so I took no time off from work) and the Saturday following so I wouldn't have to *** work.
The guys (five of them) showed up exactly on time and put in a 10 hour day getting the first 20 Windows in, saving the huge ones for the next day. They were missing one window, and knew it right off so they didn't remove the existing until they tracked it down on the wrong truck and had it delivered (by courier!) the Saturday morning.
The install crew supervisor was a pro who had been doing this for 20+ years; his crew was light on experience so there were some small issues with hammer blows landing in the wrong place, broken glass that needed to be carefully found and removed, etc., but nothing I would consider negligent aside from a few things which when I pointed them out they addressed as best they could.
Folks in Texas with brick veneer houses: know this now. Removing the existing builders grade aluminum Windows is a BRUTAL process. There WILL likely be some minor incidental damage to drywall surrounds, broken glass, dust from mortar, etc. EXPECT IT.
Anyway, they finished the install about 2:00pm Saturday and the supervisor and I went to every window, inside and out, and inspected their work. A few things were noted; trim not quite right, caulk not quite filleted fully, and expanding foam that expanded so much it blew the caulk out. They spent the next two hours addressing these issues. They left me with a tube of interior and exterior caulk to touch up anything I chose to later. (Only thing I have seen so far is dog claw marks when my hound jumped up on the window sill and inadvertently dug a bit of caulk out).
And here it is five days later and our gullies just got washed with a massive thunderstorm... I went through the house and made sure no leaks were found. None.
Just had the alarm company out to fix all the alarm contacts, so we're all squared away.
I've had the Windows now a total of four full days, so I cannot speak at all to the support after the sale, but I am about to. A window stop came lose and the frame of the opposing sash caught it and is bent now. We'll see what happens.
But I will give everyone reading these reviews some advice.
It is REASONABLE to expect a quality product and installation because that's what you're paying for.
It is YOUR responsibility to watch and inspect the work as it proceeds and get any issues addressed while they're happening!
If you don't have the knowledge or background to do that, find someone who does and treat them to a dinner or a case of beer or whatever to help you out.
And if you can't get support after the sale, find a pro bono or contingency attorney and sue the *** out of 'em.
- Honored every commitment they made
Does Champion really know how to measure a window?
- Look of the windows
- Turn around time to get the new windows
- Way we were treated when we phoned to complain
Preferred solution: Price reduction
Champion Windows - Review in Home Construction and Repair category from Richland, Washington
Absolutely horrible company. Horrible.
Top down incompetent, uncaring, unprofessional, unresponsive, sloppy workmanship, super resistant to fixing their problematic work. Not at all the company it once was a decade ago.
Wouldn't wish them on an enemy. Would have more mercy than that for an enemy.
Bad Customer Service
- Lack of warranty service
- Customer service is nonexistant
Preferred solution: Deliver the damn springs and install. I dont feel as though I should have to pay service fee since I know will have to take ANOTHER day off work and loose more money!
Champion Windows Sales Representative Review
Horrible customer service
- Customer service is nonexistant
Champion Windows Manufacturing Delivery Service Review from Omaha, Nebraska
Champion Windows - Window Review from Fort Worth, Texas
Sunroom
We had Champion install a sunroom in spring 2015. We were very very pleased with the installation but also the installers.
Our experience with Champion was a good one from our rep, Mr Leanord, Mr Witt, and the young men who did the installation. Now a year later on one window a small strip of window insulation has peeled off. We have called Champion 30 plus days ago to ask for some assisstance on replacing that strip. To date we have not received a response or have a work person appeared at our home.
My husband and I are surprised and disapointed in Champions lack of action.
It would take just a few minutes of a telephone to instruction us on what to do to replace the strip on the window. Can any one at Champion explain why it is so hard to at least call, or is it just because they "just don't care".
Carmella Nickl
- Installers
Poor Quality Product. Windows & Siding are Junk. Bad Customer Service.
I purchased Champion siding and windows. I have had nothing but problems with them.
I am very dissatisfied! The warranty stinks and the windows are Junk! I have had to have the windows replaced 5 times. They steam up and rust in between the panes of glass.
The siding cracked but they could not fix it because the color of siding ( Wheat-Light Tan) isn't available anymore. So I had to seal the crack myself with chalking. What kind of service and warranty is that! Every time they come it cost you a service charge.
First it was $50.00 , then it was $75.00 and now it is $89.00. What a rip off. When you call for service they give you the run around, a bunch of excuses. I would not recommend this company or their product to anyone.
I would not put their product on my dog's house. It sucks.
I wish I would have bought my siding and windows from another company. BUYER BEWARE!!!!!
Mediocre quality, at best
- Poor design
Don't do business with this company
5/2016 - I had my windows and doors installed by Champion 9 years ago and it went OK then but getting the company to fulfill it's service guarantee is not worth the headache. The manager of the Chicago office - a guy named CALEB - is particularly rude and sketchy.
I think this place makes most of it's money ripping off unsuspecting home owners after storms, etc and then doesn't fulfill it's obligations. The worst part is their rudeness and "phone system" (haha - they just hang up on people - beyond rude and childish) and their company motto of "speak louder and over the customer until they give up".
I am further reporting this shifty, rude company to the IL and OH Attorneys General as they definitely enjoy abusing elders and other vulnerable people. DO NOT DO BUSINESS WITH THIS COMPANY
- Poor follow up and concern for customer satisfaction
- Unresponsivness
- Customer service is nonexistant
Preferred solution: Champion replaces back door lock for free during a time that is convenient for me
Champion Windows Window Review
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windows are junk i have two you cannot see out of cannot ciean in side of window the warrenty is junk want to charge me 450 to repair it never buy this trash
I wish I had seen this earlier. I have already paid 50% down and am waiting for the two windows I bought to be redone since the first two were measured wrong. I only ordered two windows and they were both measured wrong.