Fire Escape Ladder never received.
Phone calls never returned. Mail box always full. E-mails never answered. 800 number offers vacation pkgs. No menu for speaking to a customer rep. What a scam. Come into my town offering a free dinner and walk out with $4538.00. Darin Kendrick is the Sales Person. Danny (no last name) installed the equipment. Turns out he recommended more detectors than we needed. Why not? That pads the cost of the equipment. We are disappointed and angry. The detectors seemed like a good investment at the time. Offered attractive discounts if we paid in full. Lesson learned. Don't pay for anything until all services have been completed. Next business that offers me a free dinner to listen to a sales pitch will be told what to do with the dinner.
Champion Safety Customer Care
Reason of review
Poor customer service
HOME fRONT FIRE ALARMS, champion, springfield, mo
We knew better, but, bought fire and smoke alarms from a door to door sales woman. Less than 1 week, we had a kitchen fire. The $10 alarms sounded fast, the new high priced alarms never sound. When I called to complain, was told that the new alarm had to have big particle of smoke to sound, the cheap one would sound on any particals. I asked the sale woman, have never heard from store owner or adjuster, to pick up the useless alarms and refund my money. She gave me a song and dance about the alarms had to have direct smoke, a burning napkin blew out, held within 2 inches of new alarm. It did sound off. So, if I have a fire that will burn down our home, and people inside, the alarms will sound off as soon as the burning napkin directly reaches this new alarm. I do not feel safe with this over priced, useless, fire alarm. I was told this new fire alarm was made in the USA, I cannot find just where this was made or by what company. Do your research, never buy this unsafe useless product. It is a scam, with no recourse. One example used was a 9 volt battery would burn steel wool. I disagreed. Steel wool will not burn. Brillo pad made of steel wool and soap will burn. Soap will burn.
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