Champion Auto Service

I have spent 5,000 on my car the service was horrible they kept my car for three months to replace a engine all my summer plans were canceled because I didn't have my car the car cut off on me the first day up picked it up from the shop that's terrible, my car is still there waiting on a engine they have tried 2 engines already I have never experienced such horrible customer service never again!!!

I brought my jeep into this shop with several check engine light codes. After the vendor ran a diagnostic, we were quoted a price for repairs for up to both a solenoid and pressure sensor in the transmission. This price also included an oxygen sensor replacement. However, the following day, the vendor called and said they only repaired the oxygen sensor and the solenoid and those two replacements did not resolve the issue and in order to replace the pressure sensor it would now cost more money. After this discussion about additional costs to repair what was originally included in the authorized amount, I went to the shop. I told the manager I was not happy and did not trust them, so I wanted them to put my car back to rights with the old parts so I could drive it away exactly as I had driven it in and I would take my business elsewhere. I was told verbally by the manager that it would be done and I would just have to pay the diagnostic fee. The manager then called me approximately 15 minutes later and I was told if I wanted my car back I had to pay approximately $570 - even though they did not repair my car. I have since spoken to a transmission expert who has told me that several of the things this manager told me are not true, particularly about the how the diagnostic tool reads codes.

To whom it may concern, I took my 2006 BMW M6 with 62,000 miles to Champion Auto Service because of the transmission light illuminated; the car transmission went on into failsafe mode with transmission light illuminated running; Gears did not selected, or changed. The transmission was stuck in neutral gear, and I could not restart engine. It took more than a month to get the car repaired. Therefore, I contacted the shop multiple times and I was receiving deviated responses from shop giving me vague reasons why the car was not ready. After a long waiting, I finally received a call from the shop informing me that the car was ready for pick up. The shop alleged fixed the car by replacing the clutch system. According to the shop, the car s clutch had to be replaced. The total repair cost to include labor and parts was almost US 3000.00 dollars. Based on this repair’s breakdown, mechanics did software update, and clutch replacement. After I made the payment, I received the receipt of payment with detailed work done in the car along with a 12,000 miles warranty for the repair. I drove the car for not even a week and the transmission light illuminated again. The car appeared to have the same aforesaid problem. Once again, I took the car to Champion Auto Service on or about October 1st, 2013 to seek warranty as agreed it on paper. I also found out that the shop took the car to the BMW dealer for repair there. I have been waiting for my car ever since and the auto service consultant continues to make deviated excuses to deliver proper service to the car. Recently, Mr Ray Davis, Champion Auto Service consultant, mentioned that a part was ordered; he also mentioned that the price for that part is almost US2000.00 dollars. I have found the following service bulletin in regard of M6 with SMG III; FC 4F42/4F43 - Hydraulic Unit Faults. Based on the malfunction codes, my car appeared to have the problems listed as follows: * SMG transmission goes into failsafe mode with Trans Light illuminated. * Gears may not be selected, or changed. If SMG transmission is stuck in any gear, engine cannot be restarted. * Any combination of the following fault codes may be stored in SMG control unit. This type of service bulletin is found online in open source. It details step by step procedures in relation to any fault code. I feel very skeptical with the service of Champion Auto Service because I have been waiting for my car for two months. furthermore, I have attempted to find the status of the car and the consultant has promised to call me back in numerous occasions. The consultant has mentioned that the car will be ready one of these days. I can t believe how can someone conducts business as such. I also found out that Champion Auto Service of Killeen, TX has multiple complaints in regard of their business’ ethics.